LeakBot Reviews 2,278

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as professional, friendly, and knowledgeable, often praising their efficiency in identifying and repairing leaks. Many people appreciate the excellent service provided, noting the thoroughness and helpfulness of the technicians. The customer service is also consistently described as exceptional, with prompt and effective communication. However, some customers expressed dissatisfaction with the product itself, mentioning issues such as the device losing signal, not detecting leaks, or giving false alarms. A few other people also felt that the quality of the product was inconsistent, with some devices ceasing to function or not working as expected.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the technicians and engineers for... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, knowledge, and... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the Leakbot device,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpful, charming, and... See more

Quality

People report ambiguous experiences with quality. Many customers praise the device for detecting small,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LeakBot discovered a leak in our water system and advised us via the app and text messages and emails. They then called and explained the no charge program a of visiting our home and testing to find... See more

Rated 5 out of 5 stars

1- Excellent technician, he was thorough. He went up and down again and again. Checked everything. He was extremely helpful and knowledgeable. 2- I thought the Leakbot was a useless thing. I am g... See more

Rated 5 out of 5 stars

It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replace... See more

Rated 5 out of 5 stars

Amazing company and professional engineers This small equipment fitted on my pipe has picked up small little drips and more bigger leaks. Every house should have one fitted. Engineer Blane was e... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Dreadful customer service - avoid.

My leakbot has not worked since September. All emails to customer services have been ignored. My insurance company is paying for a device that doesn't work and there's no way to get it fixed. Please avoid this company if you can.

March 3, 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Hi Chris. Sorry to hear this feedback and we apologise for any delay getting back to you with further details following your last visit. Unfortunately it looks as if your LeakBot is installed in front of hot water pipework which impacts the readings from the device. Our customer support team will be in touch shortly with further details. Kind regards.

Rated 5 out of 5 stars

LeakBot review

Arrived on time, advised when he was on his way. Connected the equipment and found where there were leaks then repaired them quickly. Put everything back it how it was when he arrived.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

The Technician was very friendly and…

The Technician was very friendly and provided direct and reliable advice regarding my water system.Not only was he able to locate the source of my water leak he also anticipated future potential leaks including an outdoor pipe which he fixed.

As a customer I highly commend the technician based on his previous work experience and knowledge as a plumber which was reassuring.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt and comprehensive service

The agent and technician both provided excellent service and patient and clear responses to the questions I had. The service was prompt and very thorough. I feel very comfortable with the service they provide.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Good service and experience.

I had a bit of difficulty scheduling an appointment since my call was lost a couple of times, but overall the experience was very good. The person that helped me was very knowledgeable and very cooperative. I was able to schedule an appointment as a follow up to a leak that my LeakBot system reported in a very timely fashion. The technician, Mark, who came was very knowledgeable and helpful. The problem was solved and I feel much better about the condition of my home.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

Leakbot stopped functioning

Leakbot stopped functioning. Been waiting for technical team to come back. It's been 3 days now. Seems no one knows what's happening.

February 23, 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Thank you for your feedback. It seems there is missing water usage data in the app for just over a week. Looking at your account today we can see water usage data is being logged once again. Your LeakBot device is working correctly and is leak free. Our technical team will investigate the reason for the missing water usage data. If you require any further support please let us know. Kind regards.

Rated 5 out of 5 stars

In the Know

My bot had been telling me that I had a leak that I was able to solve. I feared a hidden leak behind a wall. Leakbot sent an engineer, Tristan, spend over 2 hours before tracing the leak to a damaged expansion vessel which now needs to be replaced.

February 2, 2026
Unprompted review

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