LeakBot Reviews 2,277

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as professional, friendly, and knowledgeable, often praising their efficiency in identifying and repairing leaks. Many people appreciate the excellent service provided, noting the thoroughness and helpfulness of the technicians. The customer service is also consistently described as exceptional, with prompt and effective communication. However, some customers expressed dissatisfaction with the product itself, mentioning issues such as the device losing signal, not detecting leaks, or giving false alarms. A few other people also felt that the quality of the product was inconsistent, with some devices ceasing to function or not working as expected.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the technicians and engineers for... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, knowledge, and... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the Leakbot device,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpful, charming, and... See more

Quality

People report ambiguous experiences with quality. Many customers praise the device for detecting small,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LeakBot discovered a leak in our water system and advised us via the app and text messages and emails. They then called and explained the no charge program a of visiting our home and testing to find... See more

Rated 5 out of 5 stars

1- Excellent technician, he was thorough. He went up and down again and again. Checked everything. He was extremely helpful and knowledgeable. 2- I thought the Leakbot was a useless thing. I am g... See more

Rated 5 out of 5 stars

It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replace... See more

Rated 5 out of 5 stars

Amazing company and professional engineers This small equipment fitted on my pipe has picked up small little drips and more bigger leaks. Every house should have one fitted. Engineer Blane was e... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Leakbot is awesome!

Carl, the Leakbot plumber, quickly assessed the situation and repaired the issue. He had to replace some parts in two toilets. This free service is more than outstanding.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

The Leak Bot device actually works

The Leak Bot device actually works! It identified a low-level toilet tank leak. This was NOT a constant slow leak, but instead a once-every-five-minute small gurgle of water. And typically I catch such issues and repair them myself, however this toilet was in a guest bathroom which gets very little use and thus I didn't catch it. Thanks to Leak Bot it sent me multiple "leak" email notices. I contacted a Leak Bot technician. Upon his arrival I even indicated to him that I already checked the toilet tanks and found no issues. The technician proceeded to perform his thorough testing and sure enough zeroed-in on the guest bathroom toilet tank. He performed the relatively simple repair and all is once again fine. The Leak Bot device subsequently (a couple days later) sent me an email which stated that the system was no longer identifying a leakage of water. WOW...I was most suspect when I originally received and attached the device to the water pipe that the device would work...now I'm a true believer and highly recommend it to everyone.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Quality

I’m so impressed with the quality of service from LeakBot,
The engineer was very professional and knowledgeable and he helped to resolve the issue.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Daniel turned up on time and fixed all even tiny potential leaks. He was friendly and professional with. I couldn’t speak highly enough of the LeakBot service.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Polite and friendly

They arrived on time and were very friendly and polite. A thorough examination of the of the house was done checking even the minor details for any leaks. They have now sorted out what the problem is and it will be rectified.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

If you don't have a LeakBot, get one!

This service is provided to me by my insurer, but having experienced it, I would recommend it to anyone who worries about the damage that a leak could cause. A simple internet enabled device is clamed on to your incoming water supply pipe and then you are advised if a leak or high water use is detected. If the problem persists and cannot be resolved at home, they send an engineer to find and fix the fault.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Really good

LeakBot was provided by my insurance company. What a great service. It is the first time I have used it for someone to come and find the leak. They did, and repaired it. For free. Brilliant.

March 18, 2026
Unprompted review
Rated 4 out of 5 stars

Receiving unexpected messages from Leakbot when I am not a customer

My phone number had been mistakenly linked to another customer’s account, and the unexpected messages looked like a phishing scam. On this occasion a LeakBot customer made a typing error. LeakBot have now successfully removed my number from that account and updated it with the correct contact details. It was difficult to make contact initially, but once I raised it on Trustpilot the problem was resolved quickly.

March 18, 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Hi Simon. We’re really sorry to hear about your experience, and we completely understand why receiving unexpected messages like this would be concerning.

LeakBot is a legitimate service provided in partnership with home insurers, and we would only contact individuals whose details are on our system. From what you’ve described, it’s likely that your contact details may have been added in error or via an old account, and we’d like to get this corrected for you as quickly as possible.

To clarify, when you contact us via online chat, we do ask for basic details such as your name and email address. This is purely to help us identify whether you are on our system so we can investigate and resolve any issues. Without this information, we’re unable to locate any records.

Once we’re able to identify your details, we can remove your contact information from our system so you no longer receive any messages.

Please could you contact us directly via email to support@leakbot.io and provide the phone number that is receiving these text messages.

We’d also like to reassure you that we do not use our service to gather personal information inappropriately, and protecting customer data is extremely important to us.

Thank you for bringing this to our attention.

Kind regards,
LeakBot Team

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