LeakBot discovered a leak in our water system and advised us via the app and text messages and emails. They then called and explained the no charge program a of visiting our home and testing to find... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1- Excellent technician, he was thorough. He went up and down again and again. Checked everything. He was extremely helpful and knowledgeable. 2- I thought the Leakbot was a useless thing. I am g... See more
It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replace... See more
Amazing company and professional engineers This small equipment fitted on my pipe has picked up small little drips and more bigger leaks. Every house should have one fitted. Engineer Blane was e... See more
Company details
Information provided by various external sources
The smart water leak detector that spots hidden leaks before they become bigger problems.
Contact info
United Kingdom
- support@leakbot.io
- leakbot.io
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recent Leakbot Service Call
Melvin was so nice & really knowledgeable of Leakbot's benefits! He explained everything he was doing to check for a possible leak & moved Leakbot to a better spot for it to detect future leaks. We were relieved that he found no leaks & more importantly, glad for his service call. Puts our minds at ease! Thank you for sending him!
Patty & Ben Paget
March 16, 2026
Unprompted review
Really informative and reassuring
Really informative and reassuring. Gary was a pleasure to have round and have us tips and knowledge. The LeakBot found an imperfection in our kitchen and also Gary identified a risk for our loft tank so resolved that before it became an issue.
Thanks so much Gary!
March 16, 2026
Unprompted review
Excellent service on time
Excellent service on time, polite and a really good way to ensure we have no leaks!! Thank you
March 14, 2026
Unprompted review
Hex did thorough job and replaced some…
Hex did thorough job and replaced some toilet flappers.
March 13, 2026
Unprompted review
Excellent service and experience
Excellent service and experience. The device to identify leaks is brilliant and the fact that is all linked to one's house insurance is even better. No more dripping taps, and all for free! Thank you to Blane, the friendly plumber who did the work.
March 13, 2026
Unprompted review
Excellent service
March 13, 2026
Unprompted review
Great Service!
Robert thoroughly communicated everything that he was going to do to find the problem. He was kind and friendly. And he quickly resolved the issue!
March 12, 2026
Unprompted review
Zero stars would be best
Zero stars would be best. I received the Leakbot through my insurance and they came out because they detected a leak. After the “technician” came he found a very very small leak in 2 toilets. He didn’t explain anything he was going to do. He just “fixed” it and then told us that one toilet is fixed but now the other toilet that was hardly leaking is now really leaking and then he left. So he made a huge issue out of a toilet that was hardly even leaking and then left. I understand that the contract claims only up to $250. But the fact that the technician ruined our toilet is unacceptable. We called Leakbot and they said they will send the same guy out and none of their techs are actual plumbers!!
So stay away from this company, even if you think because it is coming from your insurance company it’s a good idea.
March 12, 2026
Unprompted review
Reply from LeakBot
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and appreciate the opportunity to clarify what happened.
Following the initial visit, our plumbing technician identified leaks in two toilets and carried out repairs to address both issues. We understand that you subsequently experienced a problem with one of the toilets, and as soon as this was reported, we arranged a return visit the very next day to resolve it. After this follow-up, your LeakBot device confirmed that the property was leak-free.
We’d also like to reassure you that all of our plumbing technicians are fully trained specialists in leak detection and repair.
We’re sorry to hear that communication during the visit did not meet your expectations. Clear explanations are an important part of our service, and your feedback will be shared with the team to help us improve.
If you are still experiencing any issues or would like to discuss this further, please don’t hesitate to get in touch with us directly—we’re always happy to help.
Kind regards,
LeakBot Team
Brilliant, brilliant, brilliant
What a fantastic service. Your engineer Tom was brilliant - he found one major and one minor leak and fixed them both. He explained what he was doing throughout and was very tidy and professional - an absolute pleasure when so many tradesmen these days do a shoddy job.
March 12, 2026
Unprompted review
Daniele was excellent
Daniele was excellent, checked all our taps, cisterns, etc, and replaced washers on kitchen taps
March 12, 2026
Unprompted review
Excellent Service yet again!
Dennis was excellent, again - punctual, courteous and helpful. He identified the problem - broken stopcock - and explained what we now need to do. Thank you again for excellent service.
John Eaton
March 12, 2026
Unprompted review
Excellent customer service
The customer service at LeakBot is excellent. We received an alert, tried to troubleshoot ourselves and when that didn't work we contacted LeakBot to schedule an appointment with a plumber. Carl did a great job, was very professional, identified the issue and was able to fix it quickly and provide a clear explanation of what went wrong (toilet valve was leaking and needed to be replaced). I also appreciated when scheduling that after I made the initial appointment, the team contacted me to offer an earlier available appointment. Based on this experience, I would recommend LeakBot to family and friends.
March 12, 2026
Unprompted review
Phenomenal
Phenomenal. Can’t believe my insurance covered this. The guy showed up, quickly diagnosed the problem, fixed the problem. The serviceman was kind, knowledgeable and gave recommendations for other maintenance opportunities to watch for in the future. I will call again. Thank you!!!
March 11, 2026
Unprompted review
LeakBot leak spot
I was very concerned about the situation because the LeakBot continued to inform me of a leak I could not find. The gentlemen who came to our home, Malvin was very professional, he continued to test areas until he was able to find the source and take care of the problem, thereby giving me peace.
March 10, 2026
Unprompted review
Efficient Friendly Service
Efficient friendly service with explanations given.
March 11, 2026
Unprompted review
Leakbot Experience - very positive
Carl, was professional, competent and possesses very good communication skills. He tested our system and provided recommendations for the proper installation of the Leakbot monitor. He gave us a very positive experience.
March 9, 2026
Unprompted review
Will the back office response be as good as todays engineer.
The visiting engineer was extremely professional and competent. Going forward it will be interesting to see how good the 'back office' team are going to be with providing updated and accurate/timed readings of water usage.
March 10, 2026
Unprompted review
Excellent service
Totally professional service from LeakBot. The engineer, Tom was punctual, fixed the issue straight away and explained everything. I would definitely recommend this service
March 10, 2026
Unprompted review
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