We ordered two towers which we assumed would be delivered together. One arrived the next day but there was no sign of the other, and no tracking info available. After chasing up twice, the second one... See more
Company replied
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Review summary
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Reviews shaping this summary
Lovely product, I was debating whether to get the adjustable height version as my son is on the smaller side but so glad we opted for this convertible version as he loves sitting at the desk arrange... See more
Company replied
Extremely prompt delivery. We bought a learning tower for our young grandson last November and have just bought another for our granddaughter as it had been such a hit. This time was no exception and... See more
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I dithered a lot on the choice of learning tower, but I decided to go for this one instead of a cheaper one from the place-that-shall-not-be-named. Despite being apparently made to order, this turned... See more
Company replied
Company details
- Children's Furniture Store
- Flat Pack Assembly
- Furniture Accessories
- Home Goods Store
- Kitchen Furniture Store
- Plant Nursery
About The Learning Tower Company
Written by the company
What we believe: We believe that confidence is learned by testing the limits of your world! We believe that a loving home provides a secure base from which great things happen! We believe in helping our children develop the skills and sense of adventure for them to achieve their dreams!
What we do: We are The Learning Tower Company and (you guessed it!) we sell learning towers, Pikler triangles and other Montessori children's furniture. The products we sell allow children to interact at 'grown up' height, to be involved safely in every day activities, learn new skills and engage in family life!
How we do it: We work with specialist producers to bring you a product that fits seamlessly into your home and enhances family life. We ensure that all products meet requisite safety and quality standards so you know your children are in safe hands. Hey... and because we believe in leaving the planet in a good place for our children, we plant a tree with Ecologi for every sale made. SHOP NOW OUR COMPANY FOREST ON INSTAGRAM
Contact info
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, United Kingdom
- support@learningtowers.co.uk
- learningtowers.co.uk
4.4
Excellent
553 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fits the purpose
Arrived fast, was easy to assemble, perfect for what we need it for, however i ordered the black, and it does mark very easily! Some of it has already come off when putting it together which is a shame, but otherwise good product
July 20, 2024
Reply from The Learning Tower Company
Hi Leah,
Thank you for your review!
We're glad you loved our product and services.
I am very sorry to hear about the issue.
Kindly reach out to us at support@learningtowers.co.uk, and we can provide support accordingly.
The alun key provided was not great and…
The alun key provided was not great and was about 1/2 mm to small causing some of the screw heads to sheer before being in fully. The end product is good but frustrating in putting together.
July 13, 2024
Reply from The Learning Tower Company
Hi Chris,
Thank you for your review!
We're glad you loved our product and services.
I am very sorry to hear about the small issue.
Kindly reach out to us at support@learningtowers.co.uk, and we can provide support accordingly.
Excellent product
Excellent product. Delivered promptly and well packaged. Tower easy to put together in a few minutes. Bought for a first birthday present and she loved climbing into it and being up nearer everyone and everything.
June 11, 2024
Reply from The Learning Tower Company
Hi there,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Reply from The Learning Tower Company
Hi Mr Washbourne,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Great product but …..
Easy ordering and speedy delivery.
Great product and already in use but only slight demerit is the fiddly construction and diy putting it together- my husband is a great DIY person but he found putting the tower together a faff!
June 21, 2024
Reply from The Learning Tower Company
Hi Ursula,
Thank you for your review!
We're glad you loved our product and services.
I am very sorry to hear about the small issue.
Kindly reach out to us at support@learningtowers.co.uk, and we can provide support accordingly.
Refund requests ignored - AVOID
I requested an exchange (within the timeframe and terms outline) as the learning tower I ordered wasn’t height adjustable as I thought. Unfortunately I haven’t had a response to any of my many contact form messages, emails, social media comments and direct messages more than 2 months later. I’m now stuck with a £175 item I can’t use and have had to request a refund via my bank. I’m not sure if this is very poor customer service or deliberate avoidance but either way it’s not what I’d expect when buying a higher priced product.
May 30, 2024
Unprompted review
Reply from The Learning Tower Company
Hi Rachelle. Thank you for your review and I'm very sorry for your experience.
I've just checked all of the platforms that you mentioned using your email address and order number; I can only find 1 item of correspondence which is via our Contact Form on 23 May 2024 at 15:28. I can see that we responded to this via email within 12 hours. I'm very sorry if you didn't receive this response. I've just resent this response, both to the email address you gave in the contact form and that with which you placed your order. Please respond to this email and we'll be happy to help! :)
I can assure you that we would never ignore or avoid our customers or provide anything other than the best levels of customer care.
UPDATE 01-Aug-24: we have now helped to arrange return of this product and have refunded the customer in full. Once communications were established this customer case was resolved successfully and without delay.
Brilliant quality
Brilliant quality, fast and efficient service. Perfect present for our grandchild.
June 22, 2024
Reply from The Learning Tower Company
Hi Tania,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Great tower! Our daughter loves it :)
A really great product that our 17m old daughter loves! She quickly understood how to get in & out of it & we feel that she’s safe when stood up high. The only thing that would be even handier is if the locks could be hidden away or made safer when not in use as she likes playing with them so just hoping she doesn’t catch her fingers.
June 15, 2024
Reply from The Learning Tower Company
Hi Sally,
Thank you for your review!
We're glad you loved our product and services.
I am very sorry to hear about the small issue.
Kindly reach out to us at support@learningtowers.co.uk, and we can provide support accordingly.
I was a bit underwhelmed when this…
I was a bit underwhelmed when this came, easy to build with the help of my 9year old but has been wobbly ever since. My 18month old loves it but in my view not worth the money…
June 7, 2024
Reply from The Learning Tower Company
Hi Nicola. I'm very sorry to hear that you've been underwhelmed by your experience and you've found the tower to be wobbly. Could you please try loosening off the screws to 50% tightness, then realign the tower by pressing it down on it so that all feet are on the floor, then refastening the screws. This process normally helps to align the tower and alleviates most cases of towers wobbling. If this doesn't work then please email support@learningtowers.co.uk and we'll do our best to assist :)
Nicely made, attractive and flexible in use.
The learning tower is nicely made and looks well when assembled. Simple tools are provided but the instructions could be a bit clearer. We put the desk top in with the slide slots at the wrong end, but it didn’t take to long to take it out and relocate it.
May 26, 2024
Reply from The Learning Tower Company
Hi Rosemary,
Thank you for your review!
We're glad you loved our product and services.
I am very sorry to hear about the small issue.
Kindly reach out to us at support@learningtowers.co.uk, and we can provide support accordingly.
Quick delivery brilliant product…
Quick delivery brilliant product toddler loves one screw thread malfunctioning but partner builder so had his own
June 3, 2024
Reply from The Learning Tower Company
Hi Louise,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
A great service and fantastic toy.
May 28, 2024
Reply from The Learning Tower Company
Hi Barry,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Reply from The Learning Tower Company
Hi Rachael,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Great product
Delivered promptly, easy to assembled and our 13 months hear old already enjoys climbing the tower (we are helping with the dismount).
As a bonus, the colour is perfect for our kitchen and the height fits just under the counter top
May 17, 2024
Reply from The Learning Tower Company
Hi Christina,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
It’s a useful learning tower for a boy
It is a sustainable piece of furniture for a young person, useful and excellent for active young people
May 14, 2024
Reply from The Learning Tower Company
Hi Carol,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Reply from The Learning Tower Company
Hi Martin,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Good product, bad screws and wood quality
The product itself is good and meets the requirements. The real issue I take with it though is the build quality and the type of screws provided to put it together. The screw heads are non-typical and only the allen key provided matches it, but because it is so small and flimsy it made drilling each screw an incredibly tedious and painful process. The wood used does not penetrate easily too so the assembly took way too many hours. Please consider better quality wood and more typical screws.
May 4, 2024
Reply from The Learning Tower Company
Hi there. Thank you very much for your purchase and for your feedback. We're glad that you find the product is good, but we're sorry that you found the assembly process tedious. The Allen-key operated screws are compatible with a hexagonal drill bit for the experienced user, but we generally advise that only a manual Allen-key is used so that not too much force is exerted on the wood, which could compromise the product. However we take your point on board fully and will feed this back into the production and design teams.
Overall happy with the purchase and the…
Overall happy with the purchase and the service. There was a missing part in the original shipment, but it was shipped separately and reasonably promptly upon request. I did find it a bit strange that I needed to send pictures to show the mising part, but I presume they needed it to make sure the product was not assembled incorrectly. Our boy is happy with his new desk/tower so far.
May 5, 2024
Reply from The Learning Tower Company
Hi Volkan,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
We require pictures to check which orientation the part is and which exact one is to make sure any further inconvenience is avoided.
Thank you once again for trusting us with your business. :)
Reply from The Learning Tower Company
Hi Juliet,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Great product
April 30, 2024
Reply from The Learning Tower Company
Thank you for your review, we're glad you had a great experience with us :)
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