leaseforlife.co.uk Reviews 231

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, dedication, and helpfulness, often going above and beyond to support them in finding suitable homes. Many people appreciate the clear, prompt communication and the efficient, stress-free process provided by the team. Reviewers consistently praise the exceptional customer service, noting the genuine care and supportive approach in every interaction. However, some customers also noted significant issues with communication and responsiveness, particularly regarding maintenance and property management. A few people reported dissatisfaction with the company's handling of repairs and tenant concerns, describing experiences where issues were not resolved in a timely manner. Some reviewers also mentioned feeling that their concerns were not adequately addressed, leading to frustration and a sense of disregard for their well-being.

What people talk about most

Staff

Customers had ambiguous experiences with staff. Many reviewers praised the team, highlighting their... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the knowledgeable, genuine, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise the professionalism,... See more

Response time

Customers consistently note ambiguous experiences with response times. Some reviewers praise clear, prompt... See more

Based on these reviews

Rated 5 out of 5 stars

​I want to extend a huge thank you to the team at Lease for Life for our recent meeting about the lighting. I'm grateful for your help with the bulbs as well. It's clear we are working together effe... See more

Company replied

Rated 5 out of 5 stars

Karen and the team at Lease for Life helped me and my family get our dream home! As a family living in unsuitable accommodation with four children – the difference a good Agent and landlord can make.... See more

Company replied

Rated 5 out of 5 stars

Exceptional Support and Service from Lease for Life Housing Group! From start to finish, my experience with Lease for Life Housing Group has been nothing short of outstanding. The team genuin... See more

Company replied

Rated 5 out of 5 stars

Karen and Lisa have been absolutely amazing. Two extremely friendly and lovely people who cannot do enough for their tenants! Thank you for being so helpful and finding us a lovely home!

Company replied


Company details

  1. Real Estate Agents
  2. Low Income Housing Program
  3. Property Management Company
  4. Real Estate Rental Agency

Written by the company

Lease For Life Housing Group is a specialist social lettings agency that works in partnership with private landlords and local authorities to provide secure, well-managed homes for hardworking families, key workers, and individuals in need of safe housing. We handle everything from tenant vetting and referencing to complete property management and guaranteed rent, making the letting process seamless, ethical, and profitable for landlords. We are currently working with landlords who are looking to sell their properties. While these homes are being marketed for sale, we offer excellent rental returns through our Temporary Accommodation (TA) model, which is based on direct agreements with local councils. These placements are not secured tenancies under the Housing Act, and we guarantee vacant possession within 28 days. This approach enables landlords to generate substantial rental income during the sales period, and many opt to continue with TA placements permanently due to the flexibility and financial benefits. Additionally, we operate a house-sharing platform for young professionals, delivered under a compliant House in Multiple Occupation (HMO) model. This provides much-needed affordable housing for key workers and essential staff, while offering landlords significantly higher returns. By managing every aspect of compliance and tenant care, we support communities in keeping vital workers housed locally and securely. At Lease For Life, we believe that housing solutions should serve everyone — landlords, councils, and tenants alike. Our goal is to provide stability, income, and long-term value in every placement we make.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

231 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

They deliver what they promise

Yet again leaseforlife have proven to be worth the trust placed in them. They have delivered when the pressure was on them and the chips were down. They deserve the praise that they get and more.

July 24, 2025
Rated 5 out of 5 stars

Karen was very helpful

Karen was very helpful! Thank you very much.

October 11, 2025
Unprompted review
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Reply from leaseforlife.co.uk

Thank you so much for your kind words! 😊
We’re so glad to hear you had a great experience — Karen will be delighted to know her help made a difference. Your feedback means a lot to our team!

Rated 5 out of 5 stars

Amazing people!!

Amazing people!!! Very knowledgeable, genuine and friendly service, will go above and beyond to help and create an amazing service.

October 15, 2025
Unprompted review
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Reply from leaseforlife.co.uk

Thank you so much! 🌟
We’re truly grateful for your lovely words. It means a lot to know our knowledge and care made a difference. We always aim to go above and beyond for our clients — so hearing this feedback really makes our day!

Rated 5 out of 5 stars

Very professional and friendly team 😊

Very professional and friendly team 😊

October 9, 2025
Unprompted review
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Reply from leaseforlife.co.uk

Thank you so much for your kind words! 😊
We’re really glad you had a positive experience with our team. Providing a professional and friendly service is what we strive for every day — we truly appreciate your feedback and support!

Rated 5 out of 5 stars

Exceptional quality and professionalism in every project

As an architect working with lease for life, I'm always impressed by their professionalism and commitment to excellence. They deliver well-designed, compliant, and high quality homes, and their dedication to getting every detail right makes collaboration a pleasure.

October 8, 2025
Unprompted review
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Reply from leaseforlife.co.uk

Thank you for your kind words! We're proud to work alongside professionals like you and truly appreciate your recognition of our commitment to quality, compliance, and attention to detail. It's always a pleasure collaborating, and we look forward to continuing to deliver exceptional homes together.

Rated 1 out of 5 stars

Landlord Used My Criminal Penalty to Cover Up Severe Housing Breaches

Title: Landlord Used My Criminal Penalty to Cover Up Severe Housing Breaches
​My name is Daniel Leme, and I am a tenant with Lease For Life. I'm writing this after the fact, with the full context of their deceit.
​I lived with a dead boiler, rat infestation, and pervasive mold—a clear, prolonged breach of the Landlord and Tenant Act 1985. The company, particularly director Lisa, ignored these dangers for months.
​When I finally lost my temper and caused property damage—an action that was wrong and resulted in a Magistrates' Court Notice of Financial Penalty—the company used this criminal matter as their sole defence to cover their civil failures.
​Key Facts They Concealed:
​The Court Notice is NOT an Eviction: The penalty I am paying to Lisa is for criminal damage. It does not give them a legal right to evict me or prevent me from living in the property. Their public claim that I was "formally removed" and was not permitted to return was a lie, which they used to mislead others and justify their negligence.
​Privacy Violation: They breached my privacy by publicly discussing my engagement with the NHS mental health care team. This is completely unacceptable behaviour for a professional housing group.
​This company prioritizes personal attacks and legal maneuvering over their basic duty to provide safe housing. I was forced to live in a hazard zone while they focused on covering their tracks. Avoid them.

September 29, 2025
Unprompted review
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Reply from leaseforlife.co.uk

This matter is currently under active police investigation and subject to ongoing legal proceedings following serious incidents at the property. As such, we are unable to discuss specific details publicly.

We wish to reassure all readers that Lease For Life is acting fully in accordance with UK housing law — including the Landlord and Tenant Act 1985, the Protection from Eviction Act 1977, and all other statutory obligations.

All actions regarding access, repairs, and safety compliance have been taken in consultation with the relevant authorities and guided by professional and legal advice.

Our priority remains the safety and well-being of all residents, staff, and contractors, alongside the protection of the landlord’s property and full compliance

Rated 5 out of 5 stars

i have just started working with lease…

i have just started working with lease for life to help me secure a suitable family home. The replys are quick and efficient and i cant wait to see what my future housing holds as i know they will do a great job!

October 3, 2025
Unprompted review
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Reply from leaseforlife.co.uk

Thank you so much for your kind words! We’re delighted to be working with you and to support you on your journey to finding the perfect family home. Our team is here every step of the way, and we’re excited to help you secure a place that truly fits your needs.

Rated 5 out of 5 stars

They are a professional and extremely…

They are a professional and extremely hard working team
Looking after their landlord and tenant equally

August 11, 2025
Unprompted review
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Reply from leaseforlife.co.uk

Thank you so much, Deborah. Coming from an accomplished landlord and management expert, your feedback holds even greater significance to us. We’re genuinely appreciative of your trust and support, and it inspires our team to continue delivering the highest level of care to both landlords and tenants alike.

Rated 1 out of 5 stars

One of the worse estate agents ever

One of the worse estate agents ever . Do not trust them . They are shysters . Do not trust Karen Bain she's a snake. By all means stay far far away from them she will only care for your money then bye bye. You will be house in drug dens, ex murderers flats , killers . Rather be homeless than renting with them .she care more about her appearance and her son and her staff. Do not trust them .speak to the council first and search them up. Company house . Citizens advise. They are not welcome or used with many council. Be careful. Do not trust them at all. Most of these reviews are fake or tennants who just moved in. I was happy when I first moved . Karen , Lisa, Debbie, promised so much then after I moved in was like a bomb. They disseminate. They are shysters . They only care for money from the council from mother and child . Do not trust them by all mean . If they offer you a flat in Brookhill road woolich , be assured , its very dangerous, its a converted house to flats. The noise are horrendous from upstairs as a man call Geroge sublet the upstairs for like 12 and 16 people living there. The electricity is upstairs so you cannot access it. Every one does drugs and smoke weed on the street. They play loud music. Arm police been there 4 times like 50 of then while I was there with guns etc. The police will say to you do not move there . There are police always coming and going as its a dead end road and very dangerous. Someone got killed and stabbed recently .You cannot leave door open or anything outside people will walk in druggies and also take what's in from your flat garden remember the people upstairs will trow there rubbish on your garden . The noise from upstairs and your neighbours is unbelievable Karen will never tell you this she doesn't care or give a toss as shes a nasty disgusting person .There are drunks living there ,upstairs its crazy and on the streets.

KAREN BAIN IS A NARCISSIST. BE CAREFUL.

February 1, 2025
Unprompted review
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Reply from leaseforlife.co.uk

Dear Martin,

We understand that you experienced a long period of homelessness, and that being placed into accommodation after over two years of rough sleeping — while also managing three dogs and many personal challenges — was not an easy transition.

You were supported into housing by both Thames Reach and Greenwich Council, who made significant efforts to help you settle. We recognise that your personal experiences and belief systems may have made it difficult for you to feel comfortable in your placement, and we are sorry that this has been the case.

However, we must be absolutely clear: a tenancy cannot be sustained on the basis of personal belief or frustration alone. Housing is provided in good faith. Once a tenancy is legally surrendered — as you did in writing — it is no longer yours to occupy. Re-entering the property without permission was unlawful.

We cannot be held to ransom because a tenant finds it hard to adapt, or feels that their views or preferences aren’t aligned with the community. We are obligated to protect our landlords, who make affordable homes available for those who respect the process and seek a stable home.

While we understand you are upset, the facts of this case are clear and have been confirmed by both Thames Reach and the Royal Borough of Greenwich.

We genuinely wish you the best moving forward and hope you are able to find a placement that better meets your long-term needs.

Rated 5 out of 5 stars

Exceptional Support and Service from…

Exceptional Support and Service from Lease for Life Housing Group!

From start to finish, my experience with Lease for Life Housing Group has been nothing short of outstanding. The team genuinely cares about the people they support, and it shows in every interaction.

A special thank you to Lisa, Karen, Vic, and Ifra — each of them brought something unique to the table, and together they made the whole process smooth, stress-free, and even uplifting. They were always professional, responsive, and incredibly helpful, guiding me every step of the way with patience and clarity.

It's rare to come across a team that works with such compassion and dedication. I can't recommend them highly enough!

Thank you all for making a real difference.

August 27, 2025
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Reply from leaseforlife.co.uk

Tom, we are blushing! Thank you so much for your kind and supportive words for what we do. It's great to work with such a forward-thinking company, like Homebox, and, of course, you! THANK YOU

Rated 5 out of 5 stars

Karen and Lisa

Karen and Lisa, I mean the whole team are very dedicated in their duties.
Their customer service is second to none.
They are reliable, honest and operate with integrity .

August 27, 2025
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Reply from leaseforlife.co.uk

Thank you, Maya. As a valued landlord, your trust and support mean so much to us. On behalf of myself and the whole Lease For Life team, we truly appreciate working with you and look forward to continuing our journey together.

— Karen & the Lease For Life Team

Rated 5 out of 5 stars

Fantastic company to Collaborate with

Leaseforlife is a great company to Collaborate and it is a pleasure working with Karen and the team who have a drive in helping people to find their next home. I would recommend this company to anyone looking for a place to live.

August 26, 2025
Unprompted review
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Reply from leaseforlife.co.uk

Thank you so much, Callum. We value our fellow agents' opinions on how we work together! You are also great to work with !!!!

Rated 5 out of 5 stars

An agency that cares ❤️

Karen and the team at Lease for Life helped me and my family get our dream home! As a family living in unsuitable accommodation with four children – the difference a good Agent and landlord can make. Lease For Life were professional from start to finish, and what a lovely landlord we now have. Thank you all for your support and help.Karen went above and beyond for us, always honest, transparent and supportive. I’m a very anxious person but Karen always reassured me every step of the way and kept communication constant. I couldn’t recommend Lease for life more.

August 4, 2025
Unprompted review
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Reply from leaseforlife.co.uk

Thank you so much for your kind words. It was an absolute pleasure to help you and your family find a home that truly meets your needs. We know how important it is to have the right property and the right landlord, and we’re so happy to hear you feel settled and supported.

Your trust means a lot to us, and we’re grateful for the opportunity to work with you. From all of us at Lease For Life – we wish you many happy years in your new home!

— Karen & the Lease For Life Team

Rated 5 out of 5 stars

“Very professional


“Very professional, and great service from Lease For Life’s team – I highly recommend them .”

July 24, 2025
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Reply from leaseforlife.co.uk

Thank you so much for your recommendation and kind words!

We really appreciate you taking the time to share your experience. Providing a professional and supportive service is at the heart of what we do, and it’s always encouraging to hear that reflected back.

We're so pleased we could help, and we’re always here if you need us again in the future.

Rated 5 out of 5 stars

“I have been a tenant with Lease for…

“I have been a tenant with Lease for Life for just over a year now – I just wanted to say how great they are and how well they manage my building, top score for the team at LFL .”

July 24, 2024
Unprompted review
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Reply from leaseforlife.co.uk

Thank you so much for your lovely feedback!

It means a lot to hear that you’ve had such a positive experience over the past year. We take great pride in managing our properties with care and ensuring our tenants feel safe, supported, and at home.

Your kind words and top score truly made our day — thank you again for being part of the Lease For Life community!

Rated 5 out of 5 stars

Supportive Agent

Full support throughout the process with a new, suitable tenancy confirmed. Appreciate the support from Karen and the team.

July 24, 2025
Unprompted review
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Reply from leaseforlife.co.uk

At Lease For Life, we aim to make tenancy placements seamless and stress-free for both landlords and tenants. It’s always a pleasure working with landlords who value suitable, stable tenancies, and we’re glad we could help secure the right fit for your property.

We truly appreciate your partnership and look forward to working with you again in the future.

Rated 5 out of 5 stars

It’s was a very good experience working…

It’s was a very good experience working with you guys. I've had a very positive experience with Alexandra and Karen
From the beginning, their communication was clear and prompt,they handled everything with professionalism and efficiency. They made the whole letting process smooth and stress-free. I felt well-supported throughout and appreciated their friendly and proactive approach.
Highly recommended for anyone looking for a reliable and trustworthy letting agent!

May 3, 2025
Unprompted review
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Reply from leaseforlife.co.uk

Thank you for your kind words! We’re so pleased to hear you had a great experience with Alexandra, Karen, and the rest of the team. Clear communication and professionalism are at the heart of what we do, and we’re glad that came through for you.

We value our landlords and tenants and are always here to make the letting process as smooth and stress-free as possible. Your recommendation is greatly appreciated—thank you again for your support!

Rated 5 out of 5 stars

Fantastic

Karen and Lisa have been absolutely amazing. Two extremely friendly and lovely people who cannot do enough for their tenants! Thank you for being so helpful and finding us a lovely home!

May 21, 2025
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Reply from leaseforlife.co.uk

Thank you so much for your kind words! It truly means the world to us. We're so pleased we could help you find a home you love. Supporting our tenants is at the heart of what we do, and hearing feedback like this makes it all worthwhile. Wishing you continued happiness in your new home—please don’t hesitate to reach out if there’s anything you need!

Rated 5 out of 5 stars

Overall Amazing Experience With Lease for Life

with a background of working in anti-money laundering, I have a fairly good understanding on how services are delivered, so I am very happy to recommend Lease For Life, their service is excellent!

May 21, 2025
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Reply from leaseforlife.co.uk

Thank you so much for your kind words and recommendation! Coming from someone with your expertise means a lot. We’re proud to deliver a service that you can trust. And don’t worry—no offshore accounts just yet! However, you do get housing solutions with a lot of heart!

Rated 5 out of 5 stars

“As a Landlord


“As a Landlord, I'm more than happy with Lease For Life, great team, and they do good work.” Karen goes above and beyond for both landlord and tenant !

April 7, 2025
Unprompted review
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Reply from leaseforlife.co.uk

Thank you so much for your very kind and welcome words of praise. We especially value our landlord reviews as these demonstrate our ability to deliver our services, and the care an attention we give to each tenancy 😊

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