Dan was incredible. High energy with me which is exactly how I am, got things done quickly, straight forward and was always available. His connections within dealerships helped me get a better car tha... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Casey was fantastic to deal with in setting up our novated lease. He took the time to understand what we were looking for and helped us find the exact car we wanted. He was clear, patient, and very he... See more
Company replied
Customer focused Excellence. Just started my second lease with leaselabs after completing the first 3 year lease for a Mazda BT50. Bryan has walked me through the process on both occasions, his profes... See more
Casey was great to deal with, especially as this was my first time with salary packaging. He explained everything clearly, answered all my questions, and made the whole process simple and stress-free.... See more
Company details
Written by the company
Our vision is to make novated leasing easily accessible, empowering drivers with the knowledge they need to make informed decisions that enhance their financial well-being. Our mission is to use a combination of market-leading technology and a focus on customer service to get Australians into their dream cars while putting money back into their pockets.
Save thousands in tax by driving your dream car
Written by the company
- If you’re looking to buy a car, a novated lease is a simple way to pay less tax and save thousands. The benefits of novated are incredibly inviting: - Save thousands off the cost of your dream car - Save thousands on your annual tax bill - Save thousands on your car’s running costs, like fuel, rego, insurance and servicing Get in touch with us today to learn more!
Premium service before AND after you sign your lease
At Leaselab, quality always comes first
We prioritise long-term solutions for our customers. Our customers know we’re eager to help and that we’re in it for the long term, by their side the whole time. Sure, we could become a revolving door for novated leasing - but we don’t want to. We care too much to become transactional. Instead, we go for trusted. With a direct line of communication, we help our Australian customers navigate various challenges right the way through their lease, whether that is today, five years from now, or even after the lease’s conclusion.
Contact info
Level 3 / 90 William St, 3000, Melbourne, Australia
- 1300 888 594
- team@leaselab.com.au
- leaselab.com.au
Novated Lease Calculator
4.9
Excellent
262 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth novated lease exp
Bryan and team was responsive and enabled a smooth experience
November 18, 2025
Nicole was excellent the whole way
Nicole was excellent the whole way, super easy to deal with and instant communication.
November 25, 2025
Great experience with the LeaseLab
Great experience with the LeaseLab. Appreciate an assistance from Nicole with clear explanation of the lease details and process, also with smooth settlement.
November 17, 2025
Reply from Leaselab
Hi Pavel,
Thank you so much for taking the time to leave this review. We’re thrilled to hear you had a great experience with LeaseLab and that Nicole was able to guide you clearly through the details and ensure a smooth settlement.
We appreciate your support and look forward to helping you again in the future.
Ed Smith
COO, Leaselab
Very efficient, fast, and thorough.
Everything was sorted out in a short turn around time and very easily. Bryan was always available kindly responded to all questions. He explained all sides of the lease thoroughly.
November 12, 2025
Reply from Leaselab
Hi Behzad,
Thank you for your wonderful review. We’re so pleased to hear that everything came together quickly and easily, and that Bryan was able to support you with clear, thorough guidance throughout the process.
We appreciate you taking the time to share your experience and look forward to supporting you again in the future.
Ed Smith
COO, Leaselab
Stuart
Stuart, has been extremely helpful and efficient with the whole journey from start to finish. Kind, and very helpful and quick to answer when ask questions about the whole process.
November 18, 2025
Reply from Leaselab
Hi Steve,
Thank you for taking the time to share your experience. It’s great to hear that Stuart supported you so well from start to finish, and that his responsiveness and helpful approach made the process smooth for you.
We really appreciate your feedback and are glad to have been part of your journey.
Ed Smith
COO, Leaselab
LeaseLab review
Throughout my experience, Casey Mackey was there each and every step. Made the entire journey easy and smooth, with quick professional action during any hurdles
November 18, 2025
Unprompted review
Reply from Leaselab
Hi there,
Thank you for sharing your experience. We’re delighted to hear that Casey was with you every step of the way and helped make the entire journey smooth and stress-free. Her quick and professional support during any hurdles is exactly what we strive for.
We appreciate your feedback and are grateful you chose Leaselab.
Ed Smith
COO, Leaselab
Nicole and the team are superb
Nicole and the team are superb. So quick to organise everything and when I say everything it really was. I told her one day what I was looking for and the next day the two cars were sourced, and I had finance documents in my inbox. The whole process took a week to get sorted and just under two weeks to take get the two new cars. Communication was excellent across, phone, email and text. Could not have had a better experience
November 18, 2025
Reply from Leaselab
Hi Kirsty,
Thank you so much for this incredible review. We’re thrilled to hear that Nicole and the team were able to make the entire process so quick and seamless for you. Sourcing two cars overnight and having everything wrapped up within a week is exactly the level of service we aim to deliver.
I’m glad the communication across phone, email and text made things even easier. We’re grateful you chose Leaselab and delighted you had such a great experience.
Ed Smith
COO, Leaselab
Casey at LeaseLab - top notch
Casey at LeaseLab made my entire novated lease process unbelievably smooth, and I couldn’t be happier with the service. His sense of urgency was outstanding. As was his attention to detail. Professional, customer-focused, and genuinely great to deal with.
November 17, 2025
Unprompted review
Reply from Leaselab
Hi Edward,
Thank you for sharing your experience. We’re thrilled to hear that Casey made your novated lease process so smooth and provided service with such attention to detail and urgency. Your kind words about his professionalism and customer focus mean a lot to us.
We appreciate you choosing Leaselab and look forward to supporting you again in the future.
Ed Smith
Chief Operating Officer, Leaselab
best customer experience
Sturt from Leaselab was very helpful from start to end! Provided all information and guided us through the Novated lease process.
November 17, 2025
Reply from Leaselab
Hi Upeksha,
Thank you for your review. We’re delighted to hear that Sturt was able to guide you through the novated lease process from start to finish and provide all the information you needed.
We appreciate you choosing Leaselab and look forward to assisting you again in the future.
Ed Smith
Chief Operating Officer, Leaselab
Straight talking with the right level of detail and educations.
Nicole was very helpful in explaining the whole process to me as this was a first for us. She walked me through the financials and how it would impact take-home pay, as well as the benefits that going with a novated lease offered. I was able to do a straight forward like for like comparison between different purchasing options with the clear information she provided and it was clear for our goals and needs which way to go.
November 9, 2025
Reply from Leaselab
Hi Blake,
Thank you for sharing your experience. We’re thrilled to hear that Nicole was able to guide you through your first novated lease so clearly and provide all the information you needed to make an informed decision. Helping our customers understand the financials and benefits is exactly what we aim for.
We appreciate you choosing Leaselab and are glad we could make the process straightforward and clear for you.
Ed Smith
Chief Operating Officer, Leaselab
Simple and painless with Leaselab
Nicole at Leaselab was friendly and responsive and made the process simple and painless. She was also able to get an outstanding deal on my new car.
I would not have any hesitation in recommending Leaselab or using them again.
October 30, 2025
Reply from Leaselab
Hi Richard,
Thank you for your kind words. We’re delighted to hear that Nicole made the process simple and painless, and that you were happy with the deal on your new car. Your recommendation means a lot to us.
We look forward to supporting you again in the future.
Ed Smith
Chief Operating Officer, Leaselab
Lease Lab is excellent.
Lease Lab is excellent.
Responsive and friendly customer service from Bryan Kuchel.
Quick turn around and knowledgable and helpful to someone new to leasing.
Great company to deal with !
November 7, 2025
Reply from Leaselab
Hi Marvin,
Thank you for your review. We’re glad to hear that Bryan provided responsive, friendly, and knowledgeable support, making your first experience with leasing a smooth one.
We appreciate your kind words and are pleased you had a great experience with Leaselab.
Ed Smith
Chief Operating Officer, Leaselab
Novated Lease
Bryan has been so responsive and professional. I would highly recommend using Leaselab for a novated Lease.
November 7, 2025
Reply from Leaselab
Hi Louise,
Thank you for your kind words. We’re thrilled to hear that Bryan provided professional and responsive support throughout your novated lease. Your recommendation means a lot to us.
We look forward to assisting you again in the future.
Ed Smith
Chief Operating Officer, Leaselab
I spoke with Stuart who answered all my…
I spoke with Stuart who answered all my questions, gave me all the details I would need, and got me pre-approved almost instantly. Sent me off shopping to choose my car, and the process was so quick and easy, I collected my car within days. Thanks Stuart and leaselab.
November 4, 2025
Reply from Leaselab
Hi Erica,
Thank you for sharing your experience. We’re delighted to hear that Stuart was able to answer all your questions, get you pre-approved quickly, and make the entire process so fast and easy. It’s great to know you were driving your new car within days!
We appreciate you choosing Leaselab and look forward to supporting you again in the future.
Ed Smith
Chief Operating Officer, Leaselab
Bryan Kuchel's service is excellent.
November 5, 2025
Reply from Leaselab
Hi Johnathan,
Thank you for your review. We’re thrilled to hear that Bryan provided excellent service and made your experience a positive one.
We appreciate you choosing Leaselab and look forward to assisting you again in the future.
Ed Smith
Chief Operating Officer, Leaselab
Easy and fast
The greatest thing is there is no stress. Leaselab deal with the whole process from start to finish, letting you go on with your daily business without the hassle. Couldn’t be happier, thanks to the team at Leaselab. Fast and efficient. What more could you want.
Five star
October 30, 2025
Reply from Leaselab
Hi Michael,
Thank you for your fantastic review. We’re thrilled to hear that our team was able to take the stress out of the process and make everything fast and efficient for you. Your kind words mean a lot to us.
We appreciate you choosing Leaselab and look forward to supporting you again in the future.
Ed Smith
Chief Operating Officer, Leaselab
Quick turn around with Lease Lab
The team at Lease Lab were extremely easy to deal with and always available to explain any detail. The whole process only took 24 hours. Happy to do business with them again.
October 28, 2025
Reply from Leaselab
Hi Will,
Thank you for sharing your experience. We’re delighted to hear that our team made the process easy, clear, and fast—getting everything done within 24 hours is exactly what we aim for.
We appreciate your support and look forward to assisting you again in the future.
Ed Smith
Chief Operating Officer, Leaselab
great service
great service. Nicole is very helpful and kind. Recommend to all my friends.
October 27, 2025
Reply from Leaselab
Hi Zheding,
Thank you for your kind words. We’re thrilled to hear that Nicole provided helpful and friendly support, and we really appreciate your recommendation to your friends.
We look forward to assisting you again in the future.
Ed Smith
Chief Operating Officer, Leaselab
Reply from Leaselab
Hi Bill,
Thank you for your review. We’re glad to hear that our team was patient, helpful, and easy to deal with. Your feedback means a lot to us.
We look forward to supporting you again in the future.
Ed Smith
Chief Operating Officer, Leaselab
Great customer service
Always happy to assist and reply any questions I have. Quick and clear process.
October 16, 2025
Reply from Leaselab
Hi Carolina,
Thank you for your review. We’re delighted to hear that our team was always available to assist and that the process was quick and clear for you.
We appreciate your support and look forward to helping you again in the future.
Ed Smith
Chief Operating Officer, Leaselab
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