Dan was incredible. High energy with me which is exactly how I am, got things done quickly, straight forward and was always available. His connections within dealerships helped me get a better car tha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Casey was fantastic to deal with in setting up our novated lease. He took the time to understand what we were looking for and helped us find the exact car we wanted. He was clear, patient, and very he... See more
Company replied
Customer focused Excellence. Just started my second lease with leaselabs after completing the first 3 year lease for a Mazda BT50. Bryan has walked me through the process on both occasions, his profes... See more
Casey was great to deal with, especially as this was my first time with salary packaging. He explained everything clearly, answered all my questions, and made the whole process simple and stress-free.... See more
Company details
Written by the company
Our vision is to make novated leasing easily accessible, empowering drivers with the knowledge they need to make informed decisions that enhance their financial well-being. Our mission is to use a combination of market-leading technology and a focus on customer service to get Australians into their dream cars while putting money back into their pockets.
Save thousands in tax by driving your dream car
Written by the company
- If you’re looking to buy a car, a novated lease is a simple way to pay less tax and save thousands. The benefits of novated are incredibly inviting: - Save thousands off the cost of your dream car - Save thousands on your annual tax bill - Save thousands on your car’s running costs, like fuel, rego, insurance and servicing Get in touch with us today to learn more!
Premium service before AND after you sign your lease
At Leaselab, quality always comes first
We prioritise long-term solutions for our customers. Our customers know we’re eager to help and that we’re in it for the long term, by their side the whole time. Sure, we could become a revolving door for novated leasing - but we don’t want to. We care too much to become transactional. Instead, we go for trusted. With a direct line of communication, we help our Australian customers navigate various challenges right the way through their lease, whether that is today, five years from now, or even after the lease’s conclusion.
Contact info
Level 3 / 90 William St, 3000, Melbourne, Australia
- 1300 888 594
- team@leaselab.com.au
- leaselab.com.au
Novated Lease Calculator
4.9
Excellent
262 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Leaselab
Hi Simon,
Thanks so much for your feedback! We’re delighted to hear you found our response helpful and the advice valuable.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Great Service and Support
The support, friendly service and fast response times I received from Bryan was amazing - this has been my first time leasing so I had lots of questions which Bryan always provided the information promptly and with clear explanations.
December 17, 2025
Reply from Leaselab
Hi Rebecca,
Thank you for your kind words! We’re thrilled to hear that Bryan could make your first leasing experience smooth and clear. We really appreciate you taking the time to share your experience.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Seamless & Attentive
I cannot thank Claire from LeaseLab enough for her incredible service over the last three months in assisting with my car loan, despite the multiple hiccups that came our way! Any questions I had came back with lightning-fast replies and overall superb service.
December 11, 2025
Reply from Leaselab
Hi Knox,
Thank you so much for sharing your experience! We’re delighted to hear that Claire could provide such attentive and seamless support throughout your car loan journey. We really appreciate your kind words and your patience along the way.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Great service, support and competitive costs and price.
I had a great experience with Stuart from LeaseLab. Since the beginning, they have proven to be highly competitive, professional, and transparent about everything. Additionally, Stuart was extremely supportive and easy to approach, even when I requested several different scenarios! Overall, excellent service and competitive costs.
December 4, 2025
Reply from Leaselab
Hi Roberto,
Thank you for your wonderful feedback! We’re thrilled to hear that Stuart and the team provided professional, transparent, and supportive service throughout your experience. We really appreciate you taking the time to share your kind words.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
I recently used Leaselab for a novated…
I recently used Leaselab for a novated lease and couldn’t be happier with the service. From start to finish, the team was professional, responsive, and genuinely committed to making the process smooth and stress-free. They provided clear, detailed quotes that helped me understand all the costs and tax benefits upfront, and their guidance through the application and documentation stages was exceptional.
Communication was prompt and friendly, and every question I had was answered thoroughly. I particularly appreciated the flexibility and transparency around options like insurance and vehicle protection, which made me feel confident in my choices. The entire experience was seamless, and I felt supported at every step. Nicole went out of her way to manage a dealership that was very challenging to deal with and lacked responsiveness.
I highly recommend Leaselab. Their expertise, customer care, and attention to detail truly set them apart. Five stars from me!
December 4, 2025
Reply from Leaselab
Hi Tony,
Thank you so much for your fantastic review! We’re thrilled to hear that Nicole and the team could make your novated lease experience smooth, transparent, and stress-free. It’s great to know our guidance, responsiveness, and attention to detail made a real difference, especially with the dealership challenges. We really appreciate your recommendation and your kind words.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Once the vehicle had landed in Aus
Once the vehicle had landed in Aus, the team were able to give me up to date communication on where the vehicle was up to at each stage. It became a seemless process in the end.
December 4, 2025
Reply from Leaselab
Hi Libby,
Thank you for your kind words! We’re delighted to hear that our team could keep you informed throughout the process and make everything seamless once your vehicle arrived. We really appreciate you taking the time to share your experience.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Reply from Leaselab
Hi Steven,
Thank you for your great feedback! We’re thrilled to hear you found the process easy and that you’d recommend us.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Good communication
Good communication, clear understanding of all aspects, very quick response to all actions
December 8, 2025
Reply from Leaselab
Hi Alexander,
Thank you for your feedback! We’re pleased to hear that our team could provide clear communication and quick responses throughout the process. We really appreciate you taking the time to share your experience.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Above and beyond
Bryan went above and beyond to get my car to me as soon as possible, I am very appreciative
November 27, 2025
Reply from Leaselab
Hi Grant,
Thank you for sharing your experience! We’re thrilled to hear that Bryan went above and beyond to get your car to you quickly. We really appreciate your kind words and are glad we could make the process smooth for you.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Claire was fantastic from start to…
Claire was fantastic from start to finish. Very knowledgeable, very friendly and offered lots of advice and what to look for when choosing a lease company. She answered all my questions and reassured me throughout the process.
December 4, 2025
Reply from Leaselab
Hi Louise,
Thank you for your kind words! We’re delighted to hear that Claire could provide friendly, knowledgeable guidance and support throughout your leasing journey. We really appreciate you taking the time to share your experience.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Very responsive adn helpful
November 27, 2025
Reply from Leaselab
Hi Rob,
Thank you for your feedback! We’re glad to hear our team was responsive and helpful throughout your experience. We really appreciate you taking the time to share your kind words.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Very professional and you have solution…
Very professional and you have solution for every situation and very easy to reach and contact thank you very much
December 2, 2025
Reply from Leaselab
Hi Amr,
Thank you for your kind words! We’re thrilled to hear that our team could provide professional, accessible support and solutions for every situation. We really appreciate you taking the time to share your experience.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
“I’m extremely impressed with how…
“I’m extremely impressed with how quickly and smoothly the entire leasing process was handled. The team was efficient, responsive, and made everything hassle-free from start to finish. I truly appreciate the speed and professionalism—they exceeded my expectations. I’ll definitely recommend this company to anyone looking for a reliable and stress-free car leasing experience!”
November 24, 2025
Reply from Leaselab
Hi Hube,
Thank you for sharing your experience! We’re thrilled to hear that our team could make your leasing process smooth, efficient, and hassle-free. It’s wonderful to know we exceeded your expectations, and we really appreciate your recommendation.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Highly Recommend Leaselab
LeaseLab made the entire novated lease process incredibly smooth and stress-free. Communication was always clear, quick and helpful, and every step was well-explained. Couldn’t be happier with the service. Highly recommended.
December 1, 2025
Unprompted review
Reply from Leaselab
Hi Matt,
Thank you for your fantastic feedback! We’re delighted to hear that our team could make your novated lease process smooth, clear, and stress-free. We really appreciate your recommendation and kind words.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
I was recommend a couple of Novated…
I was recommend a couple of Novated Lease companies to research.
I chose LeaseLab one, because my son has a lease with them and is happy, and two, due to the interactions I had with Nicole Davidson, the BDM.
I found Nicole to be extremely knowledgeable. Quick to answer all my questions. Even replying after hours!!
I have worked in customer service and management for over thirty years. I would recommend LeaseLab because of all the initial interactions with Nicole and their great rates.
Thank you again Nicole. As you know I have been extremely busy at work (aren’t we all at this time of the year). You were amazingly helpful.
Nadette
November 27, 2025
Reply from Leaselab
Hi Nadette,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Nicole could provide knowledgeable, responsive, and helpful support throughout your experience. It’s great to know your son’s positive experience, combined with Nicole’s guidance, made LeaseLab the right choice for you. We really appreciate your kind words and recommendation.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Bryan was extremely helpful through the…
Bryan was extremely helpful through the whole process and quick to respond
November 20, 2025
Reply from Leaselab
Hi Jonathan,
Thank you for your feedback! We’re delighted to hear that Bryan was able to provide helpful and prompt support throughout your experience. We really appreciate you taking the time to share your kind words.
Kind regards,
Ed Smith
Chief Operating Officer, Leaselab
Excellent customer service
Nicole was friendly, efficient and provided an excellent customer service experience. Highly recommend!
November 26, 2025
Great support from Casey and Krista…
Great support from Casey and Krista throughout the process.
November 26, 2025
Nicole was fantastic very…helpful, friendly and understanding
Nicole was fantastic very accommodating, nothing was too much to ask.
November 7, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.