Leasing Options Ltd Reviews 23,139

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,482 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making the entire process pleasant and easy to understand. The customer service is frequently highlighted as outstanding, with many appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the staff goes above and beyond to ensure satisfaction and clarity throughout.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

User experience

Consumers find user experience to be positive. Many reviewers describe the process as smooth, easy, and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"Excellent service from James!" James at Leasing Options was absolutely brilliant from start to finish. He was knowledgeable, friendly, and made the whole leasing process incredibly easy to understan... See more

Company replied

Rated 5 out of 5 stars

This was the first time we have leased a car so we’re unsure of the process. Our assigned account manager Lola was great. Very friendly with expert advice, and no high pressure sales. Would absolut... See more

Company replied

Rated 5 out of 5 stars

Salvatore Musso has been extremely helpful throughout the whole process of leasing a new car He took the time to explain everything in detail making sure he answered any questions we had. I cannot re... See more

Company replied

Rated 5 out of 5 stars

From the first contact I had with Jo, she understood my requirements and helped secure the right car and best deal for me. Throughout every conversation she has taken time to ensure I understand the p... See more


Company details

  1. Car Leasing Service
  2. Car Dealer

Information provided by various external sources

Delivering New cars to the UK for for over 30 years. Cars Vans and Pick ups, all at great prices! We love to deliver exceptional customer service and enjoy hearing about it even more!


Contact info

5.0

Excellent

TrustScore 5 out of 5

23K reviews

5-star
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Rated 5 out of 5 stars

Kevin Barry worked tirelessly to secure…

Kevin Barry worked tirelessly to secure my car lease despite a few hurdles along the way. Excellent service throughout, and I’ll be receiving my new car soon. Highly recommend!

May 17, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

We're so glad we could secure your car lease despite the hurdles. We appreciate your kind words and recommendation! Enjoy your new car!

Rated 5 out of 5 stars

First class

I would like to say that my experience has been first class at every turn
All questions answered promptly and succinctly
It was an easy process from the start
Thanks to Gregg Mather for making it so easy
Very professional with the personnel touch at all stages

May 18, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

We are so pleased to hear your experience was first-class at every turn. We appreciate you highlighting the easy process and prompt answers. Gregg will love reading this !

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Damian very helpful

Damian very helpful, have ordered from leasing options before and sure we will do again!

May 18, 2026
Unprompted review
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Reply from Leasing Options Ltd

We are so pleased you had a great experience with Damian - We appreciate your loyalty!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Chris Dalton was a great help in…

Chris Dalton was a great help in sorting my new lease. Thank you Chris!

May 18, 2026
Unprompted review
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Reply from Leasing Options Ltd

Hi Gregory

We're so glad we could help with your new lease. Thank you for your kind words for Chris and we hope you love your new vehicle

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Great customer service

Olivia T-Gallina is an absolute credit to the team! She’s made the entire process simple and easy for me alongside answering all questions I may have had. Also, her customer service skills were amazing, she made me feel very comfortable and was not patronising or difficult at any point. I’m so glad to have gone through with my purchase and it’s all thanks to Olivia for making this a smooth process for me as she contributed to my decision; due to the service she provided, this helped me a lot on my decision process.

May 15, 2026
Unprompted review
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Reply from Leasing Options Ltd

Hi !

We are so glad to hear that Olivia provided you with such a positive and seamless experience. Your feedback truly means a lot to us, and we appreciate you sharing your kind words.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Great service from Ann

Great service from Ann. Would recommend

April 27, 2026
Unprompted review
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Reply from Leasing Options Ltd

We appreciate your kind words and are glad you had a great experience. We value your recommendation.

Rated 5 out of 5 stars

This is my first time using Leasing…

This is my first time using Leasing options but Chris Dalton who I have been dealing with has been very helpful and very pleasant.

May 5, 2026
Unprompted review
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Reply from Leasing Options Ltd

Hi Paula

We're so glad to hear that your first experience with us was positive and that our team member was helpful and pleasant. We appreciate your kind words for Chris !

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

My First Car Lease

This was my first experience of Car Leasing and was guided through the process very well by Paul, he answered any question I had about my agreement and gave me plenty of good advice before and after I made my decision

May 11, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Steve

We're so glad to hear about your positive first experience with car leasing. It's wonderful that Paul provided such excellent guidance and advice.

Sophie White
Customer Experience Manager

Rated 1 out of 5 stars

BEWARE dishonest company.

I first enquired about a Kia Niro on 22/01 26 , they requested that I complete a finance application, which I did. After several days of no contact I chased it up and was told that the vehicle was not available and had already been taken.
As of today the vehicle is still advertised as available to lease and they are still encouraging people to apply for finance. I can only assumme that this is a dishonest marketing ploy to obtain peoples financial details for marketing purposes by advertising non existent leasing deals.

January 22, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Robert

Thank you for sharing your feedback which we do take seriously.

As an FCA regulated business that has been operting for over 30
years please be assured we do not operate with dishonest marketing ploys of any kind - all the deals advertised on the website are absolutely existent !

As a broker, we act as an intermediary between customers and lenders rather than providing the lending ourselves.

We do not hold or manage customers’ banking or ongoing financial account details in the same way a lender would. Any financial information provided during the application process is shared securely with the lender solely for the purpose of assessing the application.

Customer financial information is not used for marketing purposes. Any data retained by us is limited to what is necessary for brokerage services, regulatory requirements, and customer support.

If you feel that you were encouraged to apply for finance - please contact me and i will gladly review all the communications between yourself and our team to ensure this was not the case.

I would welcome an oppertunity to investigate this fully for you - so please contact me so i can obtain your full details.

Kind Regards
Sophie White
Customer Experience Manager
0161 826 6089

Rated 5 out of 5 stars

Kelly was absolutely amazing from start…

Kelly was absolutely amazing from start to finish. She made the whole process feel easy, stress-free, and explained everything clearly along the way. Her communication was excellent, always quick to reply and genuinely helpful with any questions I had. You can tell she really cares about her customers and wants to make sure everything goes smoothly. I honestly couldn’t have asked for better service and would highly recommend Kelly and Leasing Options to anyone looking for a professional, friendly, and reliable experience. Thank you again for all your help!”

May 14, 2026
Unprompted review
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Reply from Leasing Options Ltd

Hi Roxana

We are so pleased to hear about your excellent experience. It is wonderful to know Kelly provided such clear communication and made the process stress-free for you. We truly appreciate your kind words and recommendation. Thank you for your feedback!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

We managed to get a fantastic deal

We managed to get a fantastic deal, I would highty recommend. Salvatore was brilliant and efficient. Explained everything very well and made the process very smooth.

May 15, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Ashley

We're so happy to hear you had such a positive experience and found our service brilliant and efficient. Thank you for your kind words for Salvatore :)

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Martin Stratton

Martin Stratton has provided an excellent service in setting up our new lease car - really helpful and friendly.

May 16, 2026
Unprompted review
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Reply from Leasing Options Ltd

We're so happy to hear about your excellent experience with us. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent Customer Experience

We love our new car and couldn’t be happier with the service we received from Kelly! She was super helpful, responsive and always available to answer questions throughout the purchase.

April 20, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Louis

We're so happy you love your new car! We're thrilled to hear Kelly provided such helpful and responsive service throughout your purchase.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

We dealt with Hayley at leasing options…

We dealt with Hayley at leasing options
She was extremely helpful and patient.
We were quite indecisive about the type of car we wanted. She sent us a number of quotes and explained each one in detail. When we finally decided on our choice she couldn't have explained things any better. Taking us through each step of the procedure . I wouldn't hesitate to recommend her. Thank you Hayley

May 15, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Pauline

We are so pleased to hear about your positive experience with us. It's wonderful that Hayley was extremely helpful and patient throughout your car selection process. We truly appreciate your kind words and recommendation.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Lola car lease

Lola has helped me lease a car for the second time. Outstanding service again!

May 15, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Nicholas

We are so happy to hear about your continued positive experiences with us! Thank you for your kind words.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Jo Podmore You’re amazing!

Working with Jo on my car lease was an absolute pleasure. From the very beginning, she made the entire process feel smooth and stress‑free. She was incredibly considerate, taking the time to explain every detail clearly so I always knew exactly what was happening and why.
What really stood out was how she consistently went the extra mile. Nothing ever felt rushed or overlooked — she genuinely cared about making sure I was comfortable and confident with every step. Her patience, professionalism, and thoroughness put me completely at ease, and it turned what could have been a complicated experience into something simple and enjoyable.
Jo is a credit to her team, and I couldn’t be happier with the service she provided.

May 15, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

We are so pleased to hear about your positive experience with Jo - It is wonderful to know that we made your car lease process smooth and stress-free. We truly appreciate you sharing your kind words and that you are so happy with the service.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Shout out to Ann

I’ve always dealt with Nick and this time dealt with the equally fabulous Ann! She’s professional, friendly, knowledgeable and understood the brief and the vehicle we needed. Nothing was too much trouble and she kept working to find us the right car at the right price. A pleasure to deal with. I’ve been using Leasing Options for years and she’s another great asset to the team!

May 15, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

We truly appreciate you sharing your positive experience. It's wonderful to hear that Nick and Ann provided such professional and helpful service. We are delighted that we could find the perfect vehicle for you. Thank you for your continued loyalty!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Easy and Fast

Easy and Fast

Thanks Hayley Palmer

May 15, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

We're glad you enjoyed your experience.

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

Excellent customer service

Very pleased with the quality of service received from James.
He was very friendly, patient and attentive to my needs.
This is the 2nd time I’m leasing with Leasing Options and it’s never a headache.
James made the entire process smooth and easy

May 15, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

We're so pleased to hear about your positive experience and that the process was smooth and easy. Thank you for your kind words for James and continued loyalty!

Sophie White
Customer Experience Manager

Rated 5 out of 5 stars

This is the second car I have now…

This is the second car I have now leased from Leasing Options and more importantly the second time I've dealt with Lola . She is genuinely one of the most helpful and friendly persons you could deal with . No pressure calls or emails just proper customer service . You don't often get the level of truly genuine customer service that is provided by Lola . I would highly recommend Leasing Options and the legend that is Lola!!!!!!!

May 15, 2026
Unprompted review
Leasing Options Ltd logo

Reply from Leasing Options Ltd

Hi Steven

We are so happy to hear you had such a positive experience with us for your second lease! It's wonderful to know Lola provided exceptional service. Thank you for your kind words and recommendation.

Sophie White
Customer Experience Manager

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