Zero international transaction charges One thing I love most about using leatherback is the fact that there are no transaction charges and the speed of transaction delivery is very swift. Easy acces... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Leatherback is the most reliable cross-border payment app I have used. Their rates are highly competitive and fair. I will encourage you to try them out
The anger and regret I feel right now. This will be the last time using this app, can never be used for emergency purposes. Terrible service experience. Good job making me stranded. Cu... See more
One thing I like about the app is the fact that I can just send money in pounds from here in the UK and the person gets it in their country’s currency🥺. I’m looking for an update where the app will h... See more
Company details
Written by the company
Leatherback Ltd is an electronic money institution authorized and regulated by the Financial Conduct Authority in the United Kingdom. At Leatherback, we are focused on providing multi-currency accounts and cross-border payment services to individuals, corporate and enterprise client.
Contact info
SQB 77 Marsh Wall, London, England, E14 9SH, Marsh Wall, United Kingdom
- +44 1156 830002
- help@leatherback.co
- leatherback.co
3.8
Great
84 reviews
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The App is so seamless and easy to use
The App is so seamless and easy to use. I’m able to send money In multiple currencies fast. I haven’t had any issues so far and it’s always a great experience using them. I Recommend.
March 30, 2026
Unprompted review
I love Leatherback for their timely…
I love Leatherback for their timely responsiveness to my enquiries or requests.
Thank you
March 21, 2026
Unprompted review
Value for money.
February 25, 2026
Unprompted review
Leatherback is the most reliable…
Leatherback is the most reliable cross-border payment app I have used. Their rates are highly competitive and fair. I will encourage you to try them out
March 2, 2026
Unprompted review
Since I started using this company for…
Since I started using this company for the past one to two months, I haven’t had any issues until recently. Two weeks ago, I made a payment in naira to the provided account, but the corresponding pounds were never sent. I contacted customer service, but they have only been giving me copy-and-paste responses with no real solution.
I’m extremely frustrated because this payment was meant for my cousin’s school fees, and the school has now deregistered her portal due to the delay. I’m honestly fed up—I don’t understand why a Nigerian company are like this
November 12, 2025
Unprompted review
Very poor service and rude customer relations
Very rude customer service. No direct response to my questions just some vague, generic copy and paste responses. I have asked for reversal of my fund back into my naira account.
I will not recommend them for any serious transaction
November 22, 2025
Unprompted review
Unreliable GBP account
GBP account not working from 13th Nov 2025 till date, made me lose money from companies and they require I change my bank, other than Leatherback. They called it "unreliable institution".
November 14, 2025
Unprompted review
The anger and regret I feel right now.
The anger and regret I feel right now.
This will be the last time using this app, can never be used for emergency purposes.
Terrible service experience.
Good job making me stranded.
Customer service responds rubbish and no number except emails.
Anything rating below 1
Good rate never use for emergencies transactions.
Waiting for over 72hours
November 16, 2025
Unprompted review
If you love yourself or need to use…
If you love yourself or need to use money urgently, don’t dare use leatherback, it’s an advice
August 27, 2025
Unprompted review
Reply from Leatherback LTD
Hello Kelvin,
We’re truly sorry to hear that your experience with us has left you feeling this way. Your ability to access and use your money seamlessly is at the heart of what we stand for, and we’d like the chance to turn this around for you. Please share more details with us at help@leatherback.co so we can urgently review and resolve this for you.
Looking forward to your feedback.
Warm regards,
Right from the onboarding stage till…
Right from the onboarding stage till date, the courteous and professional culture permeates all you do. Your customer centric attitude is very commendable and reassuring.
July 7, 2025
Unprompted review
The live chat and response is just…
The live chat and response is just genius and always giving feedback no matter the time, it’s amazing
July 7, 2025
Unprompted review
Thanks hope for the excellent Support
Thanks hope for the excellent Support. I really love the experience
July 3, 2025
Unprompted review
The customer service is top notch
The customer service is top notch
Thanks to Chinenye
July 3, 2025
Unprompted review
Mr Bamidele Adeshina helped me resolved…
Mr Bamidele Adeshina helped me resolved an issue during our live chat and he was very helpful
May 1, 2025
Unprompted review
The customer service experience is…
The customer service experience is Topnotch. I’m really satisfied
July 1, 2025
Unprompted review
Reply from Leatherback LTD
Hello Seyi,
Thank you so much for your kind words! We're thrilled to know you had a top-notch experience with our customer service team.
Your satisfaction means everything to us!
With Love,
The Leatherback Team
The transaction process was very fast…
The transaction process was very fast and customer service was great thanks to Chinenye
May 13, 2025
Unprompted review
Reply from Leatherback LTD
Hello Charles,
Thank you for highlighting Chinenye’s excellent service, we’re incredibly proud to have her on the team.
Your recognition means the world to us, and it motivates us to keep delivering top-tier support across all touchpoints.
With Love,
The Leatherback Team
The customer service was top notch
The customer service was top notch
All my complaints were attended to swiftly by Chinenye
June 10, 2025
Unprompted review
Reply from Leatherback LTD
Hello Chinaza,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are also grateful to you for highlighting Chinenye’s excellent service, and we will be sure to pass on this feedback to her.
Thank you for choosing Leatherback!
With Love,
The Leatherback Team
Top notch customer service
Customer service was great thanks to chinenye
March 4, 2025
Unprompted review
Reply from Leatherback LTD
Hello Nnaji,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are also grateful to you for highlighting Chinenye’s excellent service, and we will be sure to pass on this feedback to her.
Thank you for choosing Leatherback!
With Love,
The Leatherback Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.