The Leather Satchel Co. Reviews 793

I bought a second hand Leather Satchel Co. satchel, and emailed the company asking about the type of leather and the care requirements for it to keep it fresh. I very shortly had a reply from one of their Master Craftsmen, Keith, who shared so much valuable information about my bag and its care, and made me aware of the option of having worn-out components replaced.

The customer service I received, having bought a second-hand bag elsewhere and not even yet purchasing directly from them, was incredible, and Im certain that future leather goods will be purchased from this company. It was an all-round lovely experience. Additionally, the bag i purchased is around 10-15 years old according to their estimates, and is in incredibly good condition, so the quality of their products is very good. Im excited to continue being a customer of this brand

I had a wonderful experience with the Leather Satchel Company. I dealt with Keith firstly on instant messenger as I was ordering a satchel back pack but was worried about the security of it and also wanted to add a slip for my laptop to stop it knocking about the bag. Keith was great, asking insightful questions and giving advice - we changed from a zip, which I had initially asked about, to clasps which are hidden under the buckles and are absolutely fantastic and far superior than the zip would have been!

The satchel itself is beautiful, very well made, and is of very good quality. The shoulder straps are great (I went for the thicker one for the crossbody strap because of the weight of it). My only criticism would be that I would have liked the backpack straps longer but this really is nitpicking - if you're quite tall (I'm 6ft and have a long torso) you may want to ask for longer straps when ordering.

Seriously, this is one of the nicest companies I've dealt with; they agreed the work and carried it out expertly. Can't recommend highly enough!

This was my first purchase - a music case. The case is beautiful and ideal for regular use. The quality of finish was excellent. The extra gusset width means that it can hold the additional music needed for a Christmas concert. The level of customer support was first rate. Can't recommend this company more highly.

This was my first purchase from the Leather Satchel company and the experience and product have been exceptional. The quality of the bag is wonderful, it was thoughtfully put together and beautifully packaged for delivery. I would highly recommend making a purchase, and it’s better than buying fast fashion too.

I went with a friend of mine who wanted to order a handbag. I was very pleased with the service that Keith provided to her as he took great care to assess what she wanted and designed the perfect bag for her.
I've always found it difficult to find a really well made leather belt so I took the opportunity to order myself one while I was there. I must say I'm extremely pleased with the belt I received. It good to be able to order a well made product which is produced locally. Thanks Keith.

I had the great pleasure of visiting Keith at his workshop in Liverpool to discuss the handbag I wished to buy. Keith was so kind and patient in helping me decide on the design and choice of leather. Now that I have my new bag I am thrilled to bits with it. The quality is amazing. It should last a lifetime.

This was our third purchase over about 12 years or so. First, a satchel, then a tote bag and now a briefcase. All were perfect purchasing experiences and perfect products which are so obviously made with masterly skill and precise care. The original satchel from years ago still looks like it just came out of the linen bag it arrived in. My wife uses the tote bag to carry fruit and veg from the grocers and she gets asked every-time about it by other shoppers curious to know whence it came: quite a story as we live in regional Queensland,
Australia.
The difference between customer service and customer care is that when something goes wrong the seller makes it up somehow either by repair, replacement or refund and that is good customer service. However, immaculate customer care occurs when nothing goes wrong in the first place; enter The Leather Satchel Co.

Amazing customer care from the start to finish. I just received my purchase from The Leather Satchel Co. and I could not have been more pleased. I ordered the small portrait backpack. Not long after placing my order the owner reached out double checking all the specifics on my order. The bags are hand made from start to finish just for you. There's no outsourcing here. The finished product was beautifully custom crafted and guaranteed to last. I'm so happy with the finished product and I would highly recommend them.

I found the Leather Satchel Co a pleasure to deal with. They were very helpful regarding my bag customisation with good communication. I'm very pleased with the finished project. Would definitely recommend & shop here again if want another bag.

What a fantastic company - excellent communication, beautiful products and they can’t do enough to help you. Super impressed!

I have had a few items from The Leather Satchel Company over the years and recently adopted a bag during a workshop clearance sale. As always, the delivery was excellent but when I opened my parcel a different bag had stowed away, not the one I’d ordered!
Contacted them and it was instantly sorted out without any trouble, the correct bag dispatched the same day and nothing was too much bother.
They really are a wonderful company, excellent handmade products that you can customise to get your dream bag, brilliant customer service and they truly care about everything they do.
The Leather Satchel Co are the perfect example of why we should support independent, British businesses over mass production in every way.
And yes, the other bag did come to live with me, I couldn’t resist!

Love my little leather bag. Super easy to order, super quick, amazing leatherwork. Very happy.

Just placed a second order for a little card holder and will definitely be back to treat myself to another bag soon.

I'm getting to the age and position where rocking up to a meeting with a backpack is going to set a poor tone. I've decided to go with a briefcase satchel and looked here for inspiration after seeing Keith's and the LSC's work elsewhere while out and about.

As I'm undecided on colours and designs, I ordered some swatches - that can be used as key rings - in 20 different colours.

In the meantime, I bought a Traveller's Set comprising a passport holder and luggage tag in a nice presentation package. I specified four different leather colours in total, as well as personalised initials. I could not be happier with the quality of materials, workmanship, and customer service.

I look forward to engaging very shortly on designing a custom satchel briefcase.

I now own two bespoke bags from TLSC — a Portrait Tote and a Landscape Tote — and I couldn’t be happier. Keith and his team exceeded my expectations in every way: exceptional craftsmanship, thoughtful design, and the kindest support throughout the process. Both bags are stunning, truly personal pieces I’ll treasure for years. I wholeheartedly recommend this company to anyone looking for something beautifully made and deeply meaningful.

TLSC went over and above to accommodate a last minute order. Their product and colour range is fantastic. I wouldn't hesitate to shop with them again.

I ordered a briefcase satchel as an anniversary present for my husband. My husband was thrilled with his gift

This is a great company to deal with, great product and good old fashioned customer service.

This was my second time in ordering a satchel from The Leather Satchel Co and as expected I received help in designing the bespoke aspects of my backpack and aesthetics. Keith and team were quick to respond to my many questions and said item was received within a week. Great service from a great company. Highly recommended

Thank you so much to Keith and the team for helping prepare such beautifully made matching luggage tag sets for my sister and her husband as wedding day gifts. It was an urgent request (sorry) and you delivered! Communication was amazing - I really appreciated the call to check if I'd want the luggage tags in one box or two separate boxes; that was very thoughtful of you. The happy couple were very pleased with them and they went with them on their mini moon.

I had bought their bags for family before, but decided to gift one of these gorgeous bags to myself.
I contacted them about the sizes & specifics of the bag I was looking to order. A pleasant gentleman called Keith responded to all my queries patiently to help me decide what would suit me best. The online ordering process was smooth. I received an e-mail from them to confirm the monogram I had requested as their QC had picked up a discrepancy. They reassured me the corrections would be made exactly as I wanted. My bag arrived a few days later and what a stunning piece it is 😍 A beautiful, handmade product made in England.
What was striking through the process was the approachable and reassuringly friendly customer service 🙂 They have gained another loyal customer. Thank you ☺️🙏🏻

I purchased the 14in classic satchel as birthday present for my daughter and couldn’t be more pleased with the entire experience. From start to finish, Keith made the ordering process smooth and straightforward. He was incredibly helpful in guiding me through the customization options, ensuring the satchel turned out exactly how I wanted.

The craftsmanship is outstanding — the leather feels high quality, and the attention to detail is evident throughout. As a bonus, Keith even included a free coin purse with my order, which was a thoughtful and much-appreciated surprise.

Overall, I highly recommend this satchel to anyone looking for a durable, stylish, and personalized bag, backed by excellent customer service. Thanks again, Keith!