Le Creuset UK Reviews 

Pepper mill developed a crack. Replaced with no quibbles at all. Great service

Excellant guidance by Kerry on duty on the visit.

Jennifer was brilliant, speedy replies super helpful

Let me preface my review by saying that I love Le Creuset Products, own many of them, and if they didn't offer a warranty at all, I would rate them as a 5-star company.

Sadly, they do offer warranties, including a lifetime warranty on their toughened non-stick pots and pans. I had 2 frying pans from this range, which stopped being non-stick. We followed all the product care guidelines, but after a couple of years, they simply didn't work anymore.

When I contacted their customer service about this, after some forwards and backwards, and some pictures, I was told that the warranty was not valid as the pans showed signs of overheating. When I pointed out that they had only been used on inductions hobs with oils whose smoke point was lower than the recommended maximum temperature, I was told - quite condescendingly - that it was no reflection on my usage or care for the pans, and I may have done everything in the care instructions, and used the pans as intended, but the warranty was not valid.

I can only surmise from this interaction that the warranties are in fact fake, and Le Creuset has no intention of honoring them. I've seen plenty of dodgy sales tactics before, and I'm not terribly surprised, but I am disappointed, and want to share my experience so others can adjust their expectations accordingly.

After years of buying thier products, I will be buying my kitchenware elsewhere from now on.

Honoured their warranty without much hassle, easy return and quick replacement. Helpful service throughout

Issue dealt with promptly and fairly.

They sent me a replacement salt mill when mine broke, even though it was a gift!

I bought an enamel kettle two years ago from them and recently noticed rust on the inside and in my drinks. On closer inspection the inner enamel has started wearing away. Having a five year warranty I assumed this could be replaced. I contacted them and received a reply on how to operate a kettle and the option for 30% off another one. Apparently this is normal wear and tear. I obviously know how to use a kettle and I obviously do not want to buy another one that will do the same! Bought a beautiful stainless steel one from Aga instead.

I recently received an order from Le Creuset and immediately noticed that the parcel felt unusually light. When I opened it, the box was empty and the item I had paid for was not inside.

I find it unacceptable that a package could be dispatched in this condition. As a customer, I paid for a product that I never received, yet I am now left having to chase a resolution.

Under the Consumer Rights Act 2015, the retailer is responsible for ensuring that goods are delivered to the customer. An empty box is not delivery of the goods I purchased.

I am requesting a full refund and expect this matter to be resolved promptly. Until then, I cannot recommend ordering from Le Creuset based on my experience. Very disappointing. Order Number UK00553549

After contacting customer services and sending some photos of the problem I received a replacement within a week very pleased

Carole was very helpful when we went into Le Creuset about our frying pan that had a lifetime guarantee. The food was sticking to it so it wasn’t working properly.
We were able to get a new frying pan and actually because Le Creuset products are so good and the lifetime guarantee held up today we ended up spending a £160 on a set of roasting tins and a baking tray after our Denby ones failed.
We will recommend these products to other friends and family

Carole was very helpful with great customer service and helped us make our new purchase which we’re very happy with.

I really liked the service, it was super fast.

My issue with a faulty salt cellar was dealt with speedily by Carla, and although the replacement has not yet arrived, I have received notification that it is on the way. Thank you.

I enquired about my damaged saucepans and Jennifer was very helpful and quick with email responses. Customer service is 10/10 I was not able to replace my saucepans as only 10 year warranty but was offered a good will gesture. Highly recommend purchasing again and using their customer services should I have any future issues.

Jennifer Glynn was very knowledgeable, prompt and fair and is an excellent le Creuset representative.

I had a return to make and they resolved my problem quickly and were very helpful.

I had the most positive experience replacing my old baking dishes. I was very impressed with the professional customer service (Dionne).
The new dishes arrived beautifully packed in record time.

I made an inquiry regarding a damaged lid for a rather old casserole dish.
The responses I got from the helpline person were personally written(no AI), so I felt they were genuinely interested in trying to help me. The emails were supportive and clearly guided me as to what may be possible.
My damaged lid was no longer in production but they managed to replace it with a very close match. The service was amazing and I felt they not only have pride in the product but they care about their customers too. Thank you so much!

Fast efficient service to replace a faulty pepper mill

Wonderful experience, I had to return some pans as part of the guarantee. The whole process was efficient and communication spot on. It was not long for the issue to be resolved and a replacement pan sent. The team took the time to advise on how best to use the pans. I made sure to read the booklet that came with and the oil prep was a game changer. Excellent service to go with excellent products. Thank you.