Le Creuset Reviews 

Worst customer service ever. Do not buy any pieces that come with glass lids!!! I bought a Halloween edition black stockpot with a bat motif on the pot and on the glass lid (by the way the lids are made in China). I hand washed both pieces and used them twice at which time I noticed that there was a rattling sound in the lid. When they made the lid they broke off parts of the glass at the very edges (where the metal meets on the sides) so if you rotate the lid you can see and hear these pieces of glass rotate around the sides inside the metal rim of the lid. Since I can hear the metal of the lid expanding and contracting while on top of the pot while cooking I know it is not safe to use the lid and fear some glass crumbs may eventually come out of the lid with further use. I contacted LE Creuset customer service by email (I bought the product directly from Le Creuset’s website) and then I sent all the photos they asked for as well as a video that shows me slowly turning the lid while holding it and the glass pieces moving back and forth and rattling around audibly and they had the nerve to tell me they can’t do anything for me because it is “COSMETIC”!!!

Can you believe they want me to use a glass lid that came broken?? They broke the glass when they applied the metal rim during manufacturing!!! I am so angry. The bat lid is no longer available and they refuse to send me a plain glass lid or replace this in any way or even offer me a discount on a replacement lid. They refused to help in any way. I’m so angry. Would you use a glass lid that had its edges broken off while they encapsulated the sides in metal during manufacture to cook meals for YOUR FAMILY?? I’m afraid this may put a strain on the rest of the glass as well. Nobody should be cooking with a glass lid that sounds like a maraca when handling it because small pieces of glass are rolling around the sides inside the metal rims of the pot lid! If I use this lid and the metal expands and contracts and slivers of glass fall into my family’s food I only have myself to blame. This is truly a lawsuit waiting to happen once someone ingests broken glass shards but Le Creuset couldn’t care less and doesn’t have quality control. They sent me defective junk lid and now I can’t even use the stock pot unless I spend more money because I don’t have another lid that fits the pot.

To make matters worse, I bought a soup pot with glass lid a month ago on the Le Creuset website and after I hand washed it and started to make a meal for the first time this week I realized that the knob is not in the center of the lid but off to the side!!! When it was made the knob hole was drilled about an inch over from where it is supposed to be. This feels odd in your hand and looks stupid on the pot. To make things worse, the lid made popping sounds when using it first time (I was cooking a curry) and now if I run my finger over the outer glass right near the steam vent hole, the glass has tiny craze/scratch marks on it that you can feel with your finger nails. These little fissures on the top of the glass near the vent were certainly not there before I used this pot. I’m dreading the response I will get when I complain about this lid as well. When you spend $200 or upwards on a product you expect the lids will last more than 1 or 2 uses. They tout their quality French products but then send defective lids. They don’t stand by their products snd the glass lids seem to have defects.

A search on line revealed they had recalls of different glass lids years ago so obviously they’ve learned nothing or just don’t care.

This is the last Le Creuset product I’m buying (for myself or as a gift). I’m switching back to Staub. They might not have as nice a selection of colors, but I’ve had their glass lids and they are thicker and I’ve never had a problem. 2 defective glass lids (2 totally different styles -1 with steam vent and one without) purchase in 5 months from Le Creuset is ridiculous!!! Furthermore, their quality control should have spotted these defects and destroyed the lids instead of sending them to a customer.

I purchased a matte black enamel skillet from the LeCreuset store. I used it once. Food stuck to it. I have the white enameled pots and love them. I hate this one. The store will not accept back once it’s been used although their website says they want people satisfied with their purchases and will accept returns within 45 days. This is not true in my case. Buyers beware.

I bought two Signature Chef's Ovens on 1/31/2025 when Le Creuset had the promotion to include free promotion product when the order is $250. Each oven I ordered is more than $250. When I received the ovens, I didn't receive the promised promotion products. I called the customer service, a representative checked my order and told me that the two promotion products would be shipped. After about a week or so, I still haven't received them. I called again today, a representative told me the promotion was over and that was it. The customer service is rude and does understand what is the meaning of commitment. A promise can be broken regardless. I have the name of the person I talk to.
This is the first time I buy Le Creuset product.

Can someone please explain why Le Creuset attach stickers onto their pans that take an hour of soaking in hot water to remove?

What idiot thought this was a good idea?

I have over 14 enameled cast iron le creuset pans (and dozens and dozens of accessories and stoneware pieces from over 20 bakers to every color of the bird pies they made to over 26 different colors of the mini coccetttes, the brie baker, the honey pot, bbq sauce pots, pitchers, planters etc the list goes on and on for how obsessed I am with their products) and I just ordered a new braiser. Even though I have braisers already I wanted the olive branch one so I ordered it. It arrived damaged and I reached out to customer service. After over a week of back and forth emails they finally agreed to allow me to exchange it but only if I pay for the shipping back!!! How is it on the customer to pay for shipping back when an item arrives damaged?!?! This is the first time I’ve had an item arrived damaged so I was unfamiliar with their policy until now. This is absurd and I’m annoyed that I have given this company thousands and thousands of dollars as a very local customer for so many years only to find out what a terrible company they are to their customers!!! They just lost me

I have 3 different Le Creuset enameled cast iron cookware items. Each one has seen the enamel crack/scratch despite following use and care instructions. I only used them with wooden utensils and with low heat. Enamel cracked despite this. Lifetime warrantee is not honored. Response when I tried to return was that damage was caused by a utensil. Again, I only used wood utensils as instructed. I was told that they would replace it nevertheless, and asked to choose a color. I was told to use the damaged item as a planter. I chose a color and never heard back. When I contacted them again, the story changed. I was told I would have to return the original at my expense. When I inquired why the conditions had changed, I never received a response. There are less expensive enamel cast iron cookware on the market that I would purchase. I would not purchase another item from Le Creuset.

This a response to LeCreuset's request for ticket number. There seems to be two tickets associated with this. The first is 494580, then when the communication changed, a new ticket was created 508432.

Extremely disappointed in how unnecessarily difficult Le Creuset has intentionally made it to return an item - this is not how a business should conduct themselves in 2025.

1. Website says call CS for a return
2. CS auto message says go online to request a return
3. After online submission, you have to wait for RA #
4. Next day email says, someone will call me within 72/hrs

Still waiting...

Now, when I see the name Le Creuset - I will remember this experience.

The product is fine & the person I spoke to was fine: my complaint is the company policy for processing returns, whether for a refund or an exchange. I returned a pan for a refund (I had ordered the wrong size): it was delivered to their front desk on a Monday & that Friday I was told it would take another 1-2 weeks to process. That's excessive. I received a factory-damaged pan that I returned for an exchange: it was received on a Tuesday & on Friday I was told it would be another 7-10 days to process. Again, that's excessive, especially since they originally sent a damaged product. I was replacing pieces like ones I had purchased 45 years ago, but I'm not sure the product is worth the aggravation.

Le Creuset 8 Quart Stockpot $124.63
I felt it was advertised erroneously since they talk about their enameled pots as proudly manufactured in France. So I was fairly disappointed that it was instead made in Thailand. If that was made clear on the website, I might have not paid that high of a price for the product. While their heavier cookware is assumedly made in France, it is more than thrice the price. But I never considered looking online for cookware made in Thailand. But if you do, there are quite a number of choices for a third less price! So far the pot performs (boiling water) without issues although they give you a few cautious warnings how to not cause the pot harm. Before recent induction requirements, I used my Stainless Steel and aluminum bottom Farberware for 40 years without any warning. I will not buy additional enameled cookware from LeCreuset if I cannot splurge on the heavyweight versions. If it had turned out to be Made in Ghina, it would have been immediately returned. I would not recommend this pot to anyone since for the price I could have bought several of another brand...that was not made in France either!!

Terrible customer service! Received a damaged item and it has taken a week and almost a dozen emails to get them to respond and I still do not have a return authorization. Company takes DAYS to respond to each email. AVOID doing business with this company!

Received a damaged item, sent 3 requests to customer service through 2 different email addresses as well as the website form, it's been many a day and complete silence. Customer service is non existent. Beware.

I contacted customer service to find out about warranty services. I didn't have high hopes - but lo and behold: They wrote back an extremely nice email within 24 hours and immediately replaced the product. Very competent, very accommodating.
Overall very satisfied with their products and the service. Great, I'll buy again!

I contacted customer service through email and told them about a part that had broken. They requested photos which I sent so I was expecting a new part but they sent me a full replacement!! I will continue to use their iconic products .

We bought a baking pan that cracked, but customer service quickly replaced it,

On the very first time I used this product, everything stuck to the pan. Even after deglazing and following the prep for using the product, all the food burned and stuck to the bottom of the pan on the very first use.

For as expensive as this product is, it should require no preparation to use and be fool proof. I went back to use my cheap $20 pan and had no issues.

Brands are scams.

Probably some of the best customer service I have ever received. My beautiful round white Le Creuset pot was under one year and had a chip on the side... to me it looked like it had sort of melted off. I wrote to Customer Service about it and they were so helpful. I sent it back to them and they replaced it. I use it as a feature piece in my kitchen so it's a piece I need to look new (I had only used it maybe 6 times) I also have a Le Creuset oval pot from my wedding 18 years ago which is still going strong and is used multiple times per week. I also have other Le Creuset small pots, trivets, etc and I just love them. Amazing products, amazing customer service. I can't fault them and will 100% be buying from them again! Thank you!

I purchased a Le Creuset Dutch oven for my wife in July, but unfortunately, the color did not match the photos online—it just didn’t look as good in person. When I reached out to customer service for assistance, I was met with disappointment. They were less than helpful and informed me that if I wanted to exchange it, I’d have to mail it back at my own expense, which would cost between $70 and $100.

Looking for a better option, I was told I could return it to the nearest outlet store for a refund. I did that, and the store gave me a receipt for $0, assuring me the refund was pending. Fast forward 20 days, and the refund is still pending, with the store manager blaming a Microsoft issue. They told me to contact customer service, which turned out to be an even bigger headache. The representative kept interrupting me, and eventually said they’d have to get back to me because they were closing—at 3 PM MST!

At this point, I have zero confidence in their ability to resolve this issue. The store manager even suggested I dispute the charge with my bank, which I’m now doing.

While my wife loves Le Creuset products (we have several), I’d recommend buying through Crate and Barrel or finding them secondhand. Dealing with their customer service has been pretty awful.

We bought a salt and pepper mill 5 years ago. They have worked very well. The mechanism in the pepper mill recently failed. But Le Creuset have absolutely honoured their 10 year guarantee and are sending a new replacement unit. Excellent client service!

My son has gifted me beautiful bakers and a Dutch oven and they are awesome. I purchased two pie birds! They made my crust crispy and stable (it didnt sink). The filling didn't bubble out! What a difference!