Le Creuset Reviews 

I give this rating a 0 star.

I bought an enamel pot 2 days ago. Was warming up soup in it and the enamel from the handle started chipping off right in front of my eyes. Took pictures immediately and contacted their warranty dept. The customer rep Stephanie Hawks sent me a curt response saying, ‘the damage to your item is cosmetic and will not hinder the integrity or performance of the item’ therefore Le Creuset would not be covering the pot under their Lifetime Warranty coverage. She also copy pasted the company’s warranty policy which basically blamed me for neglecting the pot’s flaw. That I somehow managed to chip the enamel myself. This was my second enamel pot purchase. I had the same exact issue with the first purchase as well. This time around I made a point to contact Le Creuset about it but what a disappointment that has been! All the reviewers are right, this company does not value their longtime loyal customers. Customer service is abysmal! I won’t be purchasing Le Creuset ever again.

Be careful purchasing a product from Le Creuset. I bought a ‘whistling kettle’ and the plastic whistle ended up being damaged in a move. You cannot buy replacement parts, rather, they will offer you a ‘rebate’ on purchasing a brand new item. I dont need a new kettle. I need the $2 plastic whistle.
Not impressed and won’t be purchasing another of their items.

I purchased the Set of 3 Toughened Nonstick Pro Fry Pans for a Christmas gift.
Both of the large pans (26cm & 30 cm) had a form of “deep scratch” in them, which is was very disappointing to have, as this was a Christmas present. The 26cm pan “scratch” was very easy to see right away as soon as we removed the paper marketing circle. The 30cm pan was a little harder to see at first glance. I completed an online return and emailed their customer service department pictures. Each time it took many days for the customer service person to email back with further information including the link to create a return label. I had to continuously follow up with 2nd requests on my emails and wouldn't hear back from them for days again. they graciously provide a 10% discount on future orders but nothing for the inconvenience for the 2 damaged pans and the delays. I sent the return pans back on Friday Jan 14th, which they received the following Monday, and still had to follow up again on the 19th when I would receive the replacement pans. The answered back that day "sincerely apologizing" (again for the delay) that "your replacement order has been processed and will be shipped to the address below shortly" and "Please note that the 10% courtesy discount for use on a future purchase was offered as a customer service gesture and we unfortunately cannot offer offer any refunds or discounts on your existing order in accordance with our policies".
On Tues Jan 25th I emailed asking for the courier and tracking number of the replacement pans.
On Mon Jan 31st I received a response with the courier and tracking number and the pans finally arrived.
So more than a month since I started the process, I received the replacement pans (not damaged).
It was an absolute terrible experience and will not purchase any future cookware from them again (and I have ordered various products in the past) due to this poor customer service experience.

Absolutely disgusting level of customer service in both the Live Chat (Hannah)and then on a phone call (Rachel) This company doesn’t give a toss about customers or production issues. Will be getting a refund and going elsewhere. Expected more but am clearly deluded by a company that lives off its name alone.

Recently ordered online from their Irish site. I assumed since they have a store in Kildare and the parent company is in France that it would be coming from Ireland or France. Nowhere did the site mention that it would be shipped from the UK. Because the UK is no longer in the EU, I had to pay surprise customs charges. But worse, the Irish tax was included in the price I paid on the site - but they didn't fill out the forms correctly so I also had to pay the same tax when it got here. So I paid customs and VAT twice from ordering off an ".ie" website. I sent en email to their customer service and it got bounced back saying their email was full and couldn't receive any more messages. I can't fathom why a French company with a store in Ireland would need to ship from the UK while not mentioning this on the website. As the others here have noted, it's useless trying to reach customer service. I wish I had read these reviews before ordering. I will never buy from them again, as I feel their website is deceitful.

I bought an expensive pan less than 1 year ago which is now showing signs of rusting and no longer non stick in areas - I thought the process would be simple I have a 10 year guarantee all I have to do is speak with UK customer services and they will help - not the case
Emails don’t get answered and the phone goes straight to hold music you can’t speak to anyone
For the prices charged and from a brand you are led to believe you can trust their service is deplorable and utterly disappointing - it shouldn’t be this difficult - there should be an option to leave no stars on reviews 1 in this case is too high

If I could give 0 stars I would. I ordered and paid for an item on November 4. After 2 weeks, I had not received it. I called customer service. I was told UPS lost the package. Called UPS said they never received the package. I have called numerous times and sent emails for the past 2 months. Spoke to a Supervisor, said he would research and get back to me. Never did. A response to an email said my issue was forwarded to the Supervisors. That was 8 days ago. Still no response. I have been buying their products for about 20 years. Back then, they didn't have much competition. Not so today. Might want to consider buying another brand. If there is an issue, don't expect a quick or any resolution at all. Based on their rating here, they should be aware of their poor customer service. Apparently they don't care.

Customer service is non-existent. I returned an item that was too small for my needs. They authorized a refund so I packed everything in the original boxes and packaging and followed their directions for a return. According to tracking, they received it two weeks ago and I still haven’t received my refund. So now they have both my money and the pan I returned. They don’t respond to emails and they don’t answer their phones. Incredibly frustrating. It seems the only way I can rightfully get my refund is to dispute this transaction with my credit card company. This one terrible experience dealing with Le Creuset has really soured me from ever ordering from them again. Never buy from this company unless you’re absolutely certain you won’t have to deal with a refund or exchange or anything to do with customer service.

I've never written a review before, but I feel it necessary to warn others. I purchased a Classic Whistling Kettle. It looks great, but that's where it stops. Its impossible to pour without spilling water, its really hazardous to use. The whistle is unpleasant and makes a shrill scream. Even my $5 dollar store kettle does a better, safer job. For the $120 price tag...save your money.

I will NEVER order from the Le Creuset website again. I received a damaged item that I paid $350 for and had an awful time trying to return it. They finally sent return shipping labels and I sent it back, expecting a refund. They acknowledged receipt, but almost a month later they have not refunded my money - and customer service ignores my inquiries. I have reported them to the Better Business Bureau, but I am still out $350. I have been buying Le Creuset cookware for 40 years for myself and as gifts. I thought they were a reputable company! This has left such a bad impression. Never again ….

I will never buy another product from this company. They do not back their warranty but will offer a 50% off another 5.3L French Oven. I truly feel that the Blueberry French Ovens are defective and noticed most of the problems are with this Color. Don’t waist your $500, this pot will not last.

Worst customer service. (This is a theme here, but doesn't seem to make any difference to the company). I ordered 8 items as a gift for a Christmas delivery. Items arrived in two separate deliveries, three weeks apart, all after Christmas, AND, still waiting for the final shipment of the missing three items. Unable to get the tracking date because Le Creuset hung up on me when I asked for that imformation. Every time I have called the customer service number, the respondent has been cold at best, rude at worst. And with no answers.

If I could provide a review with no stars or less than no stars, I would. The customer service is atrocious...that is, when you can get them to respond to you at all. I have purchased a number of their pieces - the most expensive one - the dutch oven - began peeling and discoloring in less than two years with just a few uses and handwashing only. First, Le Creuset told me it was my fault - that I had misused the piece, etc (not true). Several times they quoted parts of the warranty that do not appear on their website - I have yet to find a copy of the warranty with those parts. Finally they say are sending me a replacement (as a one-time courtesy), but it has still not arrived (after nearly a month) and they refused to wait to ship until the color I requested was back in stock. This is only of short summary of my bad experience with customer service!

I wouldn't recommend purchasing from this company. The products are over the top expensive - which would be fine if the company treated its loyal customers with respect.

I was given an 8oz cocette a few months ago that I had been using as a butter dish. Just before Christmas, the lid broke so I looked for a replacement lid. Turns out that they were on sale on the website so I decided to just buy a whole new one.

I ordered on Dec 13th. It still hadn't arrived or even shipped yet 3.5-weeks later so I contact customer service. It took them 2 days to say they'd look into the problem. Three days later, I finally got a message saying that they had to cancel the order because my billing address didn't match the billing address on my credit card.

This is total bs. I double checked everything and the addresses matched just fine. There have been times when I might have mispelled or transposed numbers in the zip code, but usually websites catch those mistakes immediately and don't even allow the order through.

I am convinced they effed up and are just making some kind of excuse. Even if there were a mistake and their system didn't catch it, it still took FOUR WEEKS to let me know of any problems, and it was only because I took the initiative to contact them.

I was so turned off by the whole experience that I don't even want the cocette anymore. Just terrible.

The knob on one of my casseroles is showing some rust and this never happened with my previous black ones.I asked for a new one (at little cost to this company on a product that cost me over £200.) I was asked for photos which i provided. Since then i have been ignored. I have emailed 4 times and had no reply.Looking at other reviews on trustpilot i now see why. What a dreadful customer service. I think this is now worthy of a complaint letter to Watchdog and also the CEO of Le Creuset in case he does not realise what is happening to his company.

Short shipped a week before Christmas. Customer Service response was nonexistent, and it took 2 calls and 6 emails to finally find out that the item was out of stock. Allegedly I’ll get a refund in a few weeks.

For a luxury brand this was an absolutely subpar customer experience, and now it’s too late to order elsewhere in time. If someone in customer service had deigned to respond to my numerous inquiries in a timely manner, then I could have figured something out. Now it’s too late.

AVIOD this overpriced item with zero customer services and a worthless warranty.

Typical gallic French arrogance is what I encountered when I dared suggest that the handle on the lid of my eye-wateringly expensive casserole pot shouldn't have fallen apart after three months.

Seems their much vaunted warranty is worthless. They wanted another fortune to replace a defective part that any British company selling what these crooks claim to be the best cast iron cookware in the world would have replaced for free and paid for return of the defective part for analysis.

An improved and upgraded metal vs plastic handle was sourced for £2.50 off eBay, and I've since bought a second -- absolutely identical -- cast iron casserole from a British supermarket for 1/5th of the price.

Don't waste your money buying nothing more than an undeserved reputation from this despicable company. It's a shame, because I like Cast Iron enamelled cookware and would have purchased more (albeit painfully expensive items) but you'll notice that they clearly have a problem with their customer services attitude.

As I often tell people: it is not how good is the product and the initial purchasing experience that matters; it's how the company respects its customers when things go wrong

No stars if possible. I received broken plates on delivery from le Creuset. I have sent so many emails and tried to call numerous times too. I've attached photos of the broken plates. They keep me on hold on the telephone then end the call without speaking. They have completely ignored and dismissed me. I have recieved no response or care whatsoever from them. I will never ever buy from them again.

I bought a set of these pans and pots years ago for Christmas. Worst purchase ever. Everything sticks like glue. DO NOT BUY!!

The company reached out. One pan was the real culprit and they are willing to replace. I am willing to give it another try.

The company reached out and replaced the pan for free. So far so good!!

Nice products, ABSOLUTELY HORRIBLE customer service! I have been on hold to cancel an order for almost twenty minutes already. These people are absolutely awful at what they do. It's literally enough to keep me from ever using their products again.