LED GROW SHOP UK Reviews 

359
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Outstanding!! I use led grow shop for all my growing needs. I made multiple orders and the delivery fees were waved and I received more free merch with my order. Other shops should follow the g... See more

Rated 5 out of 5 stars

I have had many transactions with LedGrow shop, large and small, always the same polite friendly communication and super fast delivery via leading couriers. Until recently my AC Infinity gear has perf... See more

Rated 5 out of 5 stars

Purchased the AC Infinity Pro not for growing anything but for straight forward ventilation under a recently built suspended wooden floor to avoid moisture build up and regulate humidity levels, the e... See more

Rated 5 out of 5 stars

I got the wrong end of the stick when dealing with a return from this company and jumped to a lot of conclusions. When I finally got in touch with the owner, he couldnt have been nicer and more helpfu... See more

Company details

  1. Hydroponics Equipment Supplier

Written by the company

UK AC Infinity Distributor. Bringing you the most advanced and innovative grow technology. We take pride in ensuring your service expectations are exceeded and deliveries are fast. Contact us to discuss your needs and we will have the perfect product for you. UK based product and aftersales support. Expert technical support available by phone.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

359 reviews

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4.6

All reviews

(359)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome

Awesome. Extremely helpful customer service. Happy to help with recommendations. Really couldn't be happier. I'll definitely be ordering again.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Best for ACI gear, hands down.

The people I've dealt with are helpful and very professional. They always get back to my emails, in a decent window. Any issue and it's dealt with there and then. They offer pre-ordering of certain things which is epic.

Everything ive received has been boxed (appropriate size) in brand new, unbranded, sturdy, plain cardboard boxes and have been packaged properly... good use of space so theres little movement with just a good amount of filler material. I cannot commend enough whomever packed my stuff, some decent thought went into that.

Plus I've appreciated the wee good quality trinkets thrown in from time to time in larger orders (they are useable and I do daily).

The only time their price was beaten for me was when amazon had a promotion with a significant discount at xmas, and it was really only 3 things out of a 20 or so line order. Apart from that one time... if someone was a few quid less I'd still go to LGS because I know the service I'm going to get and thats worth it.

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

I bought one cable for temperature and…

I bought one cable for temperature and humidity readings. They scammers charged me for return!!! Originally paid £26, but scammers deducted FEES.... I got back only fuc...g £12.
The gave HUGE unfair fees for returns. Thi is against consumer protection law and I will go further with court case I xan easily win ( that's what my loyer will do to them)

November 19, 2024
Unprompted review
LED GROW SHOP UK logo

Reply from LED GROW SHOP UK

Hi there, we are sorry that the address you provided does not exist. It makes it very difficult for everyone. I hope that explains. We did try to inform you several times.

Rated 5 out of 5 stars

Highly recommend LED Grow Shop UK

Highly recommend LED Grow Shop UK! I brought several large items to ship abroad, Kate was an absolute star in helping from start to finish, she was so attentive to detail, her communication throughout the order was priceless, she kept me regularly updated all through the process. Kate you deserve a pay rise your an asset to the company 💯 thank you for your help!

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Astonished

Astonished ! Placed order 9:00am had equipment up and running 8:am next day.
Product well packed, clean, robust.
I forgot to sort out my discount code but hey I can do it when I order some more gear in the very near future.
Quality equipment to be found at LED GROW SHOP !

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer skills

Great customer skills , Harry is fantastic to the extent I found a product a little cheaper than what they sell but due to the level of service stayed with them.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

What a wonderful company

What a wonderful company, ordered an item, i provided wrong billing address, they picked it up, refunded me straight away, ordered item again, arrived NEXT DAY!! Best company i have dealt with on this journey ( and there has been a few ), won't go anywhere else from now on.
Thanks Harry, if you are not a manager with that level of customer service, you must have some amazing Managers!!

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely 10/10 service from these…

Absolutely 10/10 service from these guys helped me order an AC Infinity fan kit. It arrived today quickly and well boxed on time. It’s serious bit of kit and really cool to have a UK stockist.
I wouldn’t hesitate to recommend this place to anyone and we will pretty much guaranteed be using them again.
Thank you for your help and service very professional guy.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Bought an item on clearance page

Bought an item on clearance page. Brand new & unopened. All I could see wrong with it was the cardboard box was slightly faded. Slightly! Bargain!
Will definitely shop again.

August 26, 2024
Rated 1 out of 5 stars

Faulty equipment with no customer service

This company has no customer service, I have been lied to and accused breaking something that is a technical fault after two months of operation.
I expected better from an Ac Infinity stockest but they wouldn't accept returns and clearly have no knowledge of what they are selling by the Google search help I have received.
Now I am left with faulty goods that I can not operate. If you are looking for grow equipment definitely look else where.
Blaming me for not setting something up correctly while you have no understanding or knowledge of the product you are selling and then ask to send it back so yous can look at it is not happening. This is a very accurate description of your business, not to be trusted. I have contacted the manufacturer of the products as the service you provided is simply Google searches is not good enough. Same I have to give 1 star. THIS BUSINESS IS A STEP ABOVE A SCAM

September 13, 2024
Unprompted review
LED GROW SHOP UK logo

Reply from LED GROW SHOP UK

Hi Mr K Galloway, we are really sorry about your situation. While we are sympathetic, we can only be responsible for products that have been used according to the manufacturer guidance. Despite this, we still have extended support to you, we have sent you a replacement part free of charge and you have an authorised RMA since 12th September in your inbox. If you simply follow the guidance, your product will work!!! You choose not to engage after we spotted the issue in your setup. Not an accurate review of our business at all.

Rated 5 out of 5 stars

Excellent Online Retailer

Decided to use LED Grow Shop as they had all the products I wanted in stock, communication from start to finish was excellent and I received rapid responses to any questions I had.

July 26, 2024

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