LED GROW SHOP UK Reviews 

359
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Outstanding!! I use led grow shop for all my growing needs. I made multiple orders and the delivery fees were waved and I received more free merch with my order. Other shops should follow the g... See more

Rated 5 out of 5 stars

I have had many transactions with LedGrow shop, large and small, always the same polite friendly communication and super fast delivery via leading couriers. Until recently my AC Infinity gear has perf... See more

Rated 5 out of 5 stars

Purchased the AC Infinity Pro not for growing anything but for straight forward ventilation under a recently built suspended wooden floor to avoid moisture build up and regulate humidity levels, the e... See more

Rated 5 out of 5 stars

I got the wrong end of the stick when dealing with a return from this company and jumped to a lot of conclusions. When I finally got in touch with the owner, he couldnt have been nicer and more helpfu... See more

Company details

  1. Hydroponics Equipment Supplier

Written by the company

UK AC Infinity Distributor. Bringing you the most advanced and innovative grow technology. We take pride in ensuring your service expectations are exceeded and deliveries are fast. Contact us to discuss your needs and we will have the perfect product for you. UK based product and aftersales support. Expert technical support available by phone.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

359 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(359)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING!!! :)

What can I say - these guys are AMAZING!

Every order has arrived pronto and I recently ordered a new cable....which my dog chewed through so I ordered another.

These guys being the legends they are cancelled my order and sent me a replacement for free.

Can't recommend them enough

December 28, 2023
Rated 1 out of 5 stars

paid 6.99 for postage

paid 6.99 for postage, which is sort of normal these days, despite the fact that it was only a large letter sized parcel, but the courier didn't actually deliver to my property and so I had to go and collect the item myself. if that's what I wanted I would have chosen that option in the first place

November 24, 2023
LED GROW SHOP UK logo

Reply from LED GROW SHOP UK

Dear Mr Curling,

Thanks for taking the time to write a review. We are sorry for your experience.

Our records show the courier attempted x2 express next day deliveries at your property and on a third attempt, delivered to your local parcel shop, by default.

We also attempted contact with you several times to assist in this matter after the failed attempts.

Please contact us regarding this matter and we would like the opportunity to resolve this further.

Rated 5 out of 5 stars

Best in the game

These guys are about as good as it could possibly get, in fact probably even better. Classy customer service, the best deals and service has made me a repeat and happy customer. Thanks team LEDGROWSHOP.

October 16, 2023
Unprompted review
Rated 4 out of 5 stars

Cloudray s6

I manage to find parcel after a week , so it wasn’t fault of the Led grow shop.but unfortunately fan after short use got bearing fault again , clicking noise when moving .

September 26, 2023
LED GROW SHOP UK logo

Reply from LED GROW SHOP UK

Many thanks for the review. Where a customer requests from the courier that the parcel is delivered to their safe place, as was in this case, unfortunately this is at the customer's risk. We did try our best to investigate this for you and the courier produced GPS and a photograph of the parcel successfully delivered to where you requested. This is an agreement between you and the courier. If you are having parcels stolen from you after the courier has successfully delivered them, as we have already suggested, please use a different safe place or remove the preference all together.

Rated 5 out of 5 stars

Great service

Super fast delivery (carefully packaged), great prices, would definitely recommend to a friend. Many thanks.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Good company

Great Communication from Kate competitive prices will be shopping there again

August 24, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look