LED GROW SHOP UK Reviews 

359
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Outstanding!! I use led grow shop for all my growing needs. I made multiple orders and the delivery fees were waved and I received more free merch with my order. Other shops should follow the g... See more

Rated 5 out of 5 stars

I have had many transactions with LedGrow shop, large and small, always the same polite friendly communication and super fast delivery via leading couriers. Until recently my AC Infinity gear has perf... See more

Rated 5 out of 5 stars

Purchased the AC Infinity Pro not for growing anything but for straight forward ventilation under a recently built suspended wooden floor to avoid moisture build up and regulate humidity levels, the e... See more

Rated 5 out of 5 stars

I got the wrong end of the stick when dealing with a return from this company and jumped to a lot of conclusions. When I finally got in touch with the owner, he couldnt have been nicer and more helpfu... See more

Company details

  1. Hydroponics Equipment Supplier

Written by the company

UK AC Infinity Distributor. Bringing you the most advanced and innovative grow technology. We take pride in ensuring your service expectations are exceeded and deliveries are fast. Contact us to discuss your needs and we will have the perfect product for you. UK based product and aftersales support. Expert technical support available by phone.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

359 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(359)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ac Infinity UK have the best costumer…

Ac Infinity UK have the best costumer support I have ever had the pleasure dealing with. You can be sure all inquiries will be delt with swiftly. Oh, and the AC infinity products are top quality as well.

October 10, 2022
Unprompted review
Rated 1 out of 5 stars

I still ain’t received my order

I still ain’t received my order! I still ain’t received my order! I still ain’t received my order! I still ain’t received my order!

November 3, 2022
LED GROW SHOP UK logo

Reply from LED GROW SHOP UK

Hi James,

I am sorry to hear that you have chosen to contact us, only by leaving a review.

We have tracking confirming successful delivery so we can only assume you have left this review in error or its intended for another company.

Should you need any assistance, please do not hesitate to contact us, we always bend over backwards for our customers.

Rated 5 out of 5 stars

I can not give these guys enough credit…

I can not give these guys enough credit and praise. The service they offer is second to none, I have been buying equipment from the LED Grow shop Uk for in excess of a year now and bending there ears for probably 6 months before even purchasing anything. The staff have spent so much time on the phone with me offering valuable impartial advice helping with technical design, sometimes not even related to there own products. I have ordered a large quantity of products from them now, delivered and sometimes collected at unsociable times of day due to travelling time without the blink of an eyelid! Throughout these delivery’s and collections I have never had any issues. In terms of the products supplied they have been absolutely fantastic meeting my expectations and more, some of the products are in there infancy and as a result I have voiced some of my observations which have been relayed to the manufacturer and implemented in later versions. Absolute 5 star company. M. Nuttall

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

Honest reliable customer service .

Honest reliable customer service .. really quick and totally discreet packaging every single order and I’ve had many orders from them never had any problems with any of my orders … would highly recommend to anyone who is after quality equipment and customer service

October 24, 2022
Unprompted review
Rated 1 out of 5 stars

Fast delivery but wouldnt reccormend.

Fast delivery however, sending wrong parts in sealed boxes. Claiming its the suppliers fault, also first item ever ordered was dented and wharped to hell.

First time ordered damaged
Second time ordered item not as descrived or wrong parts.

Did eventually agree to send the correct part. Wont be using this site again, didnt get any type of compensation for delays and issues.

October 23, 2022
Unprompted review
LED GROW SHOP UK logo

Reply from LED GROW SHOP UK

Hello, we are very sorry you feel this way. Contact was made with us for the very first time today (Sunday) regarding a part within an item in your second purchase. We agreed today (Sunday) to resupply a part next day delivery and liaise with its manufacturer.

Simultaneously today, you also raised an issue with an item you purchased months before. There is no evidence that you have ever contacted us regarding this item.

We would love the opportunity to resolve any issues but we must be notified of them in the first place.

Rated 5 out of 5 stars

Ac infinity cloudray s6 fans

They had the items i was looking for in stock when other retailers did not and at a better price. My order arrived quickly and was well packaged with the contents in perfect condition. I'll definitely be shopping with them again.

October 5, 2022
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I emailed with a problem late Saturday evening, had a reply within an hour. Sunday afternoon I had a phone call and the problem was resolved. Can't argue with that. Thanks again.

August 28, 2022
Unprompted review

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