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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Customers frequently highlight the speedy and efficient delivery service, with many items arriving quickly and well-packaged. People are also pleased with the competitive pricing, finding good value for money on a variety of products. However, some people were dissatisfied with the product quality, mentioning issues like faulty items, broken parts, or concerns about product standards. There were also instances where customers experienced problems with their orders, including non-delivery, incorrect items, or difficulties with replacements and communication regarding tracking and addresses.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the quality, value, and design of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the excellent quality, good price,... See more

Order

Reviewers mention ambiguous feedback about orders. Many customers experienced quick order processing,... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great care taken to show a real life idea of what the pattern will look like in size etc. Good customer communication via email. The vinyl I purchased was just what I ordered and arrived in substantia... See more

Rated 5 out of 5 stars

I placed an order with Ledsone for replacement G4 bulbs Speedy delivery and items were well packaged Unfortunately none of the bulbs worked After emailing I was offered a full refund This is what... See more

Rated 5 out of 5 stars

Ordered light fittings in December but electrician has put them up in March, unfortunately upon opening one was broke. I emailed on Saturday 14th March not expecting a reply till the Monday, but they... See more

Company replied

Rated 5 out of 5 stars

Helpful and friendly staff. Product range is absolutely incredible. We weren't 100% sure which colour flex or light bulbs to choose so we visited the warehouse. There is no shop but a member of the t... See more


Company details

  1. Lighting Store
  2. Lighting Wholesaler

Written by the company

Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.


Contact info

4.1

Great

TrustScore 4 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

I just ordered some ceiling hooks from ledsone excellent communication and delivery was brilliant thank you

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Plastic bulbs sold as 150w equivalent…

Plastic bulbs sold as 150w equivalent but barely as bright as 100w. 2 out of 4 bulbs failed in 4 months use in a garage!

July 20, 2025
Unprompted review
Ledsone logo

Reply from Ledsone

Hi , thank you for providing your order details. We’ve now checked your order and we're sorry to hear that some bulbs failed earlier than expected. These bulbs are tested for long-term use, so this is unusual. We’ll be in touch directly to resolve this and can arrange replacements or a refund for the faulty items—whichever you prefer. We appreciate your feedback and are here to help

Rated 1 out of 5 stars

No confirmation email and item did not arrive

No confirmation email or order reference after making a purchase - I can see the money has gone from our account but no other evidence of our order... and no product has arrived! Customer service phone line does not connect, and "live chat" not monitored. No option for resolving or requesting a refund

July 18, 2025
Unprompted review
Ledsone logo

Reply from Ledsone

Thank you for reaching out. We’re really sorry to hear about the issue and understand how frustrating this must be. Our system automatically sends order confirmations and tracking details to the email used during checkout. However, we couldn’t locate an order under your email in our records.
Could you please share your order number or any proof of purchase? Once we have that, we’ll look into it right away and ensure it’s resolved as quickly as possible.
We’re here to help and appreciate your patience.

Rated 5 out of 5 stars

Heart shaped bulbs

Bought 2 heart shaped led bulbs to complete the look in our bedroom. Ordering was easy and dispatched very quickly. The bulbs look lovely and give the bedroom a soft glow.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Vinyl pattern I couldn't find one I liked better anywhere else

Great care taken to show a real life idea of what the pattern will look like in size etc. Good customer communication via email. The vinyl I purchased was just what I ordered and arrived in substantial tube packaging to avoid any damage. It took just over a week to arrive which was highlighted on my particular vinyl, that delivery may take up to a fortnight, so it was as expected. Looks great.

May 25, 2025
Rated 5 out of 5 stars

Incredible Product Range

Helpful and friendly staff. Product range is absolutely incredible. We weren't 100% sure which colour flex or light bulbs to choose so we visited the warehouse. There is no shop but a member of the team was very happy to select a variety of options for us so we could make our choice.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very hard to give a rating when I…

Very hard to give a rating when I haven't received my purchase. Have contacted admin and it appears problems with courier .
Waiting now expectantly
Update;
Have now received parcel and as the explanation was couriers fault.
They dealt with the problem as a good company should do

April 24, 2025
Ledsone logo

Reply from Ledsone

Dear Customer , sorry about the trouble. We did dispatch your order on time, but unfortunately, the courier didn’t deliver it and didn’t update us either. We only found out after your review and have now sent a replacement using express service, so it should reach you within 24 hours. We're really sorry for the delay and take full responsibility for this

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