Ledsone Reviews 235

Delivered quickly and exactly what I ordered

I rang the company to check the dimensions of some spring clips for lampshades that were advertised on Amazon. Having tried to find them on their website after numerous searches I was unsuccessful. The first time I called the phone was hung up on me. When I got through the second time all I got was a woman insisting I send an email and they could look into it for me. Apparently they have over 5000 products and couldn't possibly search it for me. It didn't matter what I said to explain the item she kept repeating send an email. OK I thought you clearly do not need my custom, simple! I will be buying elsewhere.

Really can’t thank the people at Ledstone enough for shipping out a time-critical and urgent delivery within an hour of ordering on a Sunday!! Fantastic customer service, and the item arrived within 24 hours 😊. Thank you so much for taking the trouble to make this happen!!

Bought a beautiful light fitting, packaged very well and unfortuantly 3 of the bulbs didn't work, I don't believe this was any fault to the company, builbs are very delicate even when packaged very well, withing 24 hours 3 replacements were sent and tracking number was provided 5* company and customer service!!!

The lights arrived promptly and were packaged very well. Unfortunately we only noticed when they were installed 6 weeks later that one crystal was chipped and a bulb wasn't working. I contacted customer service, they sent a replacement crystal which arrived within 48 hrs and the bulb (which was out of stock at the time) a few days later. Very impressed with all. Customer service is excellent!

Great communication, prompt reply times, good and well priced items, all arrived in good time. Also, an issue (our end) was dealt with efficiently and promptly.

quick delivery and please with the quality

Actual item did not resemble the picture on their website. I purchased a light fitting that was shown as metal with a knurled shade retaining nut but what arrived was a cheap plastic facsimile. I couldn't be bothered to send it back as I needed to get it fitted. It does the job but is not what it was supposed to be so I'm unlikely to buy from them again.
Edit. I was contacted by Ledsone after posting this review. They were apologetic and wanted to resolve my concern. As I had already fitted the light I did not require any replacement however they did agree to review their product description in the light of the issue. My comment about the knurled nut was actually erroneous as that had been a different fitting on their site, however the description of it being metal was still mis-representative, but fair play to them for following it up, as they did seem genuinely concerned at my displeasure. I have revised my rating accordingly.

Order arrived quickly enough but arrived damaged , bit of an ordeal to get the issued completely resolved. Not resolved yet but I am hopeful.

Quick delivery and just the right amount of packaging -no waste.

Think very carefully before purchasing, my 2 light fitting and bulbs arrived, the bulbs where incorrect for the light fittings, so I had to purchase the correct bulbs myself. Opening the light fittings and 1 shade was damaged, I emailed photos and also tried to call the contact number on the website, which was useless. The only way I have manged to make contact is via webchat. Nearly a week has gone on and there is no resolve. The only positive comment I can make was the delivery was very quick.

Staff were great, when I had an issue they were able to help me resolve it within the day. I would use LEDSone again and recommend them as their customer service is first class

Bought a lamp fitting and got sent a bulb for free nice touch

Here’s a professional and firm response to their email:

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Subject: Urgent: Order Not Received – Request for Resolution

Dear [Ledsone Team],

First of all, I haven't received the item. I previously contacted both your delivery partner and your company regarding this issue, but I have yet to receive the item, a refund, or a replacement.

This matter remains unresolved, and I need it sorted out as soon as possible. Please provide an update on the status of my order and let me know the next steps to resolve this issue promptly.

Additionally, I want to highlight that my experience will be shared on Trustpilot to help other customers make informed decisions. I hope you can address this matter swiftly to ensure a fair resolution.

I look forward to your prompt response.

Best regards,
Yeshak fantu
82 hornesy Road
N7 7NN

Simple website, good price and rapid delivery.

Great product, delivery and communications, thank you.

Received very promptly and was exactly as described so can’t fault their service or product.Well done

Excellent company and fast delivery time.
Very competitive prices and I’m very pleased with the bulbs I ordered and the realistic postage costs.
First time I’ve ordered from them and I’ll definitely be using them again.

Full refund given.
I had a problem with a return eventually found out it was down to the courier between Ledsone and I we resolved the issue and was given a full refund many thanks