LeEco-Riders Reviews 132

TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

The purchase including the delivery of the cycle went very well. It was found that due to the design of a shock absorber system. In the saddle design the minimum height of the saddle is limited quite... See more

Company replied

Rated 5 out of 5 stars

I've used LeEco-Riders twice now I bought an engwe c20 pro and a gogobest gf700 both bikes are great and had no issues with delivery which only took a week. I find it best to go through a uk dealer... See more

Rated 2 out of 5 stars

Sent my scooter in for a repair they said it was unfixable which it clearly was I received the scooter back today with more damage than it had before. Snapped suspension and handle bars don’t stay up.... See more

Company replied

Rated 5 out of 5 stars

Arrived so well packaged it took us ages to unpack them.Absolutely wonderful bikes,well made,good quality frames,so easy to understand how to use as the display readings are very clear,as are the gear... See more

Company details

  1. Bicycle Store

Written by the company

Electric scooters @ Bikes


Contact info

4.2

Great

TrustScore 4 out of 5

132 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Customer Service could be improved …

Ordering and communication great from Lee. Upon opening the bike there were two scratches on the bike this did not affect the workings . Contacted Lee sent photos and then heard nothing

November 24, 2024
LeEco-Riders logo

Reply from LeEco-Riders

We replied to Rita, about the scratches but received no reply. 🤷‍♂️

Rated 3 out of 5 stars

No way a hit .

The purchase including the delivery of the cycle went very well. It was found that due to the design of a shock absorber system. In the saddle design the minimum height of the saddle is limited quite considerably. When requesting assistance regards this . The company apart from making a statement that all this range of cycles had the same minimum adjustable height gave any solution. I was able find a solution to this problem myself.

September 22, 2024
LeEco-Riders logo

Reply from LeEco-Riders

Thank you for the review Mr Brooks,
We have gone through our records and we have no evidence that you reached out to us.

We did however reach out to you after the review but sadly had no reply.
We hope you enjoy your purchase from us.

Rated 5 out of 5 stars

Very happy

Quick delivery. Quick response to my emails.So happy with bike. Better than expected. A little difficult to assemble

August 26, 2024
Rated 5 out of 5 stars

It's a great company

It's a great company. You order the bike at a market beating price, they tell you when your bike will be delivered for free (within a week). And then on the appointed day it turns up...that's it and this is why they are outstanding, simple really, they do what they say....

August 16, 2024
Rated 5 out of 5 stars

Brilliant service and communication.

I had tried for weeks to order the bike direct from the manufacturer and they kept changing the delivery date by several weeks. I found LeEco on-line but they were also out of stock. I sent a short email asking them to text me if they get any in stock and I received an immediate response agreeing.
I received two emails from the manufacturer saying the estimated delivery date had been extended again but 2 days later Lee got in contact to say he had 5 bicycles in stock. I canceled my order with the manufacturer and received my bicycle 1 week later. It was even £17 cheaper than direct from the manufacturer. Brilliant service and exceptional communication.

May 31, 2024
Rated 5 out of 5 stars

Niubility B26

Ordered my bike on a Saturday, delivered on the Tuesday morning.
Only managed a couple of rides so far but WOW, performs absolutely spot on.
Got all the features you could ask for. Thank you Le-Eco Riders for supplying me an excellent product.
A very happy 60 year old first time ebike owner

May 26, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful family company and a…

Wonderful family company and a pleasurable experience in getting my first electric bike. Delivery took a couple of weeks, which is understandable. Great communications and first class service in arranging the delivery. Oh and the bike is fantastic too. I fully recommend LeEco-Riders; go with them and not the so-called big companies, you won't regret it!

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

This is my 2nd purchase from…

This is my 2nd purchase from LeEco-Riders. They provide a fantastic service, even the after service is great. They are quick to answer any quires. I would recommend them to anyone wishing to purchase an electric bike from them

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome shop to buy from

Awesome shop to buy from, my first order was because of an error on the website, so this seller came up with a good compromise and I’m over the moon with the transaction and bike I bought. Will be recommending to all my mates.

March 19, 2024
Rated 5 out of 5 stars

Honest and Reliable

Please dont hesitate to purchase from LeEco-Riders they are honest and most of all reliable they answer any questions you have and keep you in the loop all the way through would,nt hesitate to buy off them again Thank You

November 1, 2023
Unprompted review

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