Leesa UK Reviews 

1,495
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I bought this mattress just over 7 years ago, with a 10-year guarantee. Unfortunately, it’s started to sag in the middle, very badly. I enquired about having it replaced/fixed, as part of the 10-year... See more

Rated 1 out of 5 stars

Shocking service.....took day off work for delivery, their courier claimed the address was not full when in fact it was as they confirmed on the telephone. UPS are awful and their customer service wa... See more

Company replied

Rated 1 out of 5 stars

Absolute waste of money & backspin ever morning for both myself & my wife. For the first 3-4 months its fine (100 day trial) but then it dips in the middle & this gets worse over time (about a year... See more

Company replied

Rated 1 out of 5 stars

Leesa has stopped operations in the UK and EU without any warning to customers who had already ordered. They went so far as to demand the warehouse it was stored at locally, ready for delivery, se... See more

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1.8

Poor

TrustScore 2 out of 5

1K reviews

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1.8

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(1,495)

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Rated 5 out of 5 stars

I honestly didn't know how much a good…

I honestly didn't know how much a good mattress would have the capacity to transform my life. From the very first night our Leesa mattress was transformational; no aches or pains on waking was a revelation!
I now look forward to climbing into bed and know that I will sleep comfortably and soundly and wake refreshed. I thoroughly recommend this product.

April 8, 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Your wonderful review has made our day Hannah! Thank you for taking the time to write it! Stay healthy and safe!

The Leesa Team

Rated 5 out of 5 stars

Perfect!

Quick delivery, and amazingly comfy! Way better than our previous spring mattress!

April 6, 2020
Unprompted review
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Reply from Leesa UK

Thank you for taking the time to share your Leesa experience with us Tom!

The Leesa Team

Rated 5 out of 5 stars

nice lots of bounce and recoil

nice lots of bounce and recoil husband aged 77 hits ceiling most nights

April 6, 2020
Unprompted review
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Reply from Leesa UK

Thank you for your 5 star review Jean!

The Leesa Team

Rated 5 out of 5 stars

It is true the quality of sleep has…

It is true the quality of sleep has improved for both, my wife and I. I would recommend Leesa mattress

April 6, 2020
Unprompted review
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Reply from Leesa UK

Thank you for your wonderful feedback George!

The Leesa Team

Rated 1 out of 5 stars

Great at first, then it wasn't and the 10 year warranty was useless.

I've had this mattress just over three years - for the first two and a half it was really comfortable. In recent months it's lost all support in the middle of the mattress so you find yourself rolling into it.

Contacted Leesa support who arranged to send out an 'independent' inspector.

His report stated that it was just natural softening of the mattress and was well within tolerance, and the slats on the bed were too far apart (when he visited he said the recommendation was no more than 75mm and mine were 80 - I don't remember being told this when I bought it and I'm not convinced 5mm would have made any difference).

So if rolling into the middle of the bed is well within tolerance then I'd question what the point of the warranty is.

This was my first Leesa mattress and it's going to be the last.

Edit:
Thank you Leesa for your reply, unfortunately the mattress was consigned to the skip several weeks ago. Perhaps making the information about bases very clear when purchasing instead of burying them on page 2 of FAQ's that can only be located by scrolling all the way to the bottom of your website would be helpful for those who purchase in future.

February 20, 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi John,

Thanks for sharing your experience. I am sorry for any disappointment with your purchase. It is important the Leesa is supported on an adequate bed base from the first night to ensure it's longevity. We publish all maintenance instructions and information about bed bases in our FAQS on our website. Some of these instructions may help to improve support and comfort on the mattress.

Kind regards

Rated 2 out of 5 stars

Don't buy if you have a slatted bed base..

We bought a super king leesa mattress in October 2017 - at the time it was so comfortable and we were delighted

However its started to sag badly at my husbands side - as in it is now super soft & saggy and no longer supportive.

I got in touch (customer service guy was lovely! - cannot fault how friendly & helpful he was).

But have just found out that the mattress is not suitable for a slatted bed base - hence the issue we now have. - no doubt this is in the terms or similar - its just I must have missed this when i purchased.

I was advised we could buy some plywood to fix his side (but this might cause issues later on as they may say if we have another issue with the mattress that its down to an uneven bed base etc)

My side is brilliant - but as my husband is heavier than me - his side is terrible.

It was an expensive mattress to buy - so its rubbish it is has not lasted at all for us - so just a heads up - if you are looking to purchase and you do have a slated bed base - you are better looking for another mattress

--- edited - 22/4/2020 - to reply

Hello - Our slats are about 2 cms apart - so the fact that some a tiny amount of spacing would cause half of a mattress to sag is pretty poor.

And its weird its only done this at one side as well? - especially if its to do with our bed base...

The customer service guy was lovely - could not fault his responsive or help in anyway - but just unsure why you have replied months later to my review? - Lessa aren't going to do anything about this - and as you state its down to our slatted base - which I had no idea was not suitable for your mattress when I purchased from you.

February 11, 2020
Unprompted review
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Reply from Leesa UK

Hi Daisybee,

Thanks for sharing your experience. I am sorry for any disappointment with your purchase. It is important the Leesa is supported on an adequate bed base from the first night to ensure it's longevity. We publish all maintenance instructions and information about bed bases in our FAQS on our website.

The Leesa Team.

Rated 2 out of 5 stars

Long term test review

We purchased a Leesa Super king mattress in July 2016 and initially found it very comfortable. Had I written a review then, it would have probably been very positive. That was 3.5 years ago. Unfortunately, the structure of the foam mattress softens over time where it is slept on, and for the last 6 months by the middle of the night you find yourself sleeping in a sort of hammock shaped hole. I weigh 11 stone and my wife 10 stone. I've read the small print of the 10 year warranty but because it springs back to a flat surface when you get up, I'm fairly certain it would not be covered. It cost £690 at the time and this does not make it a cheap option. We've now ordered a tried and tested conventional pocket sprung mattress with memory top as these foam type don't seem to last long enough for the money.

February 3, 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Dylan, we are very sorry to hear that you are experiencing problems with your Leesa. If you feel there is some some kind of fault or defect with the mattress, we can open a warranty case and get this investigated.

We can be contacted by email on support@leesa.co.uk

The Leesa Team

Rated 5 out of 5 stars

Love it- best mattress ever!

Love it! None of the uncomfortable few nights when you first get used to a new mattress. Good support for side and back sleepers yet moulds to your body making it so comfy. No movement when partner turns over. The best mattress i have ever bought. Worth every penny.

February 1, 2020
Unprompted review
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Reply from Leesa UK

Thank you for this wonderful review Debbie!

The Leesa Team

Rated 5 out of 5 stars

Excellent choice

Excellent choice. Fabric nice. Great sleep

January 27, 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for the 5 star review John!

The Leesa Team

Rated 4 out of 5 stars

Only been using mattress a couple of…

Only been using mattress a couple of nights ( sat in its box for a couple of months) and so far so good, much better than my old conventional mattress. Note, you have to wait a good 12 hours before
mattress conforms to shape, wouldn’t fit in my bed frame initially.
But yes quite impressed.

January 25, 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for taking the time to write this review Malcolm!

The Leesa Team

Rated 4 out of 5 stars

Great mattress

Great mattress, I have fibromyalgia and had not had a comfy sleep until I got my leesa mattress

January 23, 2020
Unprompted review
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Reply from Leesa UK

Thank you for your feedback. We are glad to hear that our Leesa helps you to cope with fibromyalgia.

The Leesa Team

Rated 1 out of 5 stars

Didn't work for me

I have suffered for years from a sore back - at its worst when I get up in the morning. After spending a couple of weeks staying with friends I realised my back pain had all but disappeared, so I noted the brand of the mattress I had been sleeping on and when I got home I searched for it on the internet - only to discover it was no longer in production. So after some further research I settled on the Leesa, but I'm sorry to say it hasn't helped my back pain at all. I'm once more getting up in the morning in pain! Sorry to be negative as I'm sure the mattress works well for others, just not for me.

January 23, 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

We are very sorry to hear that our Leesa was not the right fit for you Mike. This is the reason why we offer the 100 night return policy, so our customers can trial the mattress in the comfort of their home. If you've got any questions or need some advice, please don't hesitate to contact our Support Team at support@leesa.co.uk

The Leesa Team

Rated 5 out of 5 stars

Quite simply the best.

Quite honestly the best mattress I’ve ever slept on. My husband and I bought it largely due to the 100 day return policy which offset the cost in our minds. It’s reassuring. After a week ( or less) we knew we had got the best. I’m a years long insomniac and I get up at least 6 x a night. Husband falls asleep easily but wakes up easily too- not a good combo. I spent more on the mattress than the bed- we actually slept on the Leesa mattress on the floor for 5 days until the bed frame from another company was delivered. Yes- the frame made the mattress even better. We live this mattress. Absolutely. The other person doesn’t feel you move, it hugs your contours, is firm but still feels like sinking into a nest of clouds. 💯 recommended.The company also has a really great community support ethos- so you feel good too! Worth every penny. It’s the last thing you lay on at night and what you wake up to in the morning- you’re worth it. It a Leeds mattress - in my ( and husbands ) opinion; it’s absolutely wonderful. And inexpensive when you work out how many nights of comfy sleep you get. Thanks Leesa- literally changed my whole mood having this mattress.

January 23, 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Amanda,

Thank you for your wonderful review and your kind words! Your feedback has made our day!

The Leesa Team

Rated 4 out of 5 stars

Very comfy

Very comfy, wish it was little bit softer, but overall no complaints.

January 23, 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for your feedback Paul. The mattress will soften after the memory foam begins to conform to your body. If you've got any questions, please don't hesitate to contact our Support Team at support@leesa.co.uk

The Leesa Team

Rated 5 out of 5 stars

End of trial period and we are keeping it.

We have had our new mattress almost a hundred days and we are very pleased with it. Your assembly instructions were very clear and, as advised, we waited a couple of days for the mattress to settle. No, we will not be seeking to return it. Thank you for allowing us the trial period.

January 23, 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for taking the time to write this review Richard!

The Leesa Team

Rated 5 out of 5 stars

Outstanding mattress and the best…

Outstanding mattress and the best quality of sleep I have had in a very long time. Excellent delivery, packaging, customer care and service. I would highly recommend a Leesa Mattress to anyone!

January 23, 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

What a great review! Our aim is to have good quality in everything we do and supply products of high quality to satisfied customers.

The Leesa Team

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