Leesa UK Reviews 

1,495
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I bought this mattress just over 7 years ago, with a 10-year guarantee. Unfortunately, it’s started to sag in the middle, very badly. I enquired about having it replaced/fixed, as part of the 10-year... See more

Rated 1 out of 5 stars

Shocking service.....took day off work for delivery, their courier claimed the address was not full when in fact it was as they confirmed on the telephone. UPS are awful and their customer service wa... See more

Company replied

Rated 1 out of 5 stars

Absolute waste of money & backspin ever morning for both myself & my wife. For the first 3-4 months its fine (100 day trial) but then it dips in the middle & this gets worse over time (about a year... See more

Company replied

Rated 1 out of 5 stars

Leesa has stopped operations in the UK and EU without any warning to customers who had already ordered. They went so far as to demand the warehouse it was stored at locally, ready for delivery, se... See more

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1.8

Poor

TrustScore 2 out of 5

1K reviews

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1.8

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(1,495)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

back pain gone!

We were a bit worried about moving from a sprung to a foam mattress, but it was definitely the right choice. We’ve had our Leesa mattress for 3 months now and I love it. I used to find it hard to get comfortable at night, and wake up with back and back pain. I haven’t woken up in pain at all since changing to a Leesa.

December 8, 2019
Unprompted review
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Reply from Leesa UK

Thank you for this great review Stephen!

Leesa Sleep Team

Rated 1 out of 5 stars

Within the first 100 days

Within the first 100 days, I requested a replacement due to sagging. This was fine and completed without issue. 12 to 14 months later, the same sagging returned, meaning my wife and I couldn't roll to face each other any more. We turned the mattress every 2 weeks, and I weigh about 13.5 st. A technician was sent and he said, 'It's not faulty. That's just how these LEESA mattresses are'. So that's that. I'm glad I waited before submitting a review, because it would have been 5 stars off the first 3 months...

December 2, 2019
Unprompted review
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Reply from Leesa UK

Hi Daniel,

I am sorry for your experience so far. All our mattresses come with a 10 year manufacturer warranty. As you were on your second mattress we sent out an independent furniture technician to take a look. They could not find evidence of any faults unfortunately and so we were unable to provide a second replacement. I you need to chat to us again about this please feel free to email support@leesa.co.uk

Rated 5 out of 5 stars

Great company, good quality mattress

I did a lot of research before ordering a 'bed in the box'. I opted for Leesa as this was not too firm in reviews, it wasn't too expensive, has good reviews and the company donates to charity.

The mattress was delivered quickly.
The mattress appears to be good quality. It was easy to unpack and put on the bed, though it is quite heavy (as they all are). There are no handles and this would be my only feedback to the company in terms of changing. I like the cover - feels luxurious and soft and it is a nice thick mattress. The mattress feels quite warm to sleep on but not overly hot and didn't make me sweat (I do get hot at night but this wasn't too bad). The mattress didn't 'swallow' me up as I have read some foam mattresses do. It was mainly really comfortable. However, for me, it was a bit too firm on my shoulders (I'm a side sleeper). When lying on my back it was really comfortable but unfortunately I can't sleep on my back. How hard a mattress is seems to be a very subjective thing - I have read reviews on mattresses where people say the same mattress is too firm and too soft so don't let my experience put you off trying it.

Leesa as a company were great to deal with - there was no quibbling about the return (it was within the 100 day trial). I had been worried that I'd have to start chasing to arrange the return but I made contact via email and website chat and I can't fault the communication. Leesa arranged for a charity to collect the mattress which for me is another real positive as I know a charity will be benefitting from this (my only slight negative on the collection was that the charity only come to my area one day a week so I couldn't choose the day and had to take some time off work for collection - but this isn't Leesa's fault).

I received a refund in a few days.
I love the ethos of this company - donating 1 mattress to charity for every 10 sold.

I really wanted to keep this mattress but it wasn't quite right for me. However, I have still given Leesa as a company 5 stars due to the quality of the mattress, the customer service and the company ethos and I would recommend this mattress / company to others.

November 30, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi MB-Kent,

Wow, what a lovely review! We really appreciate the time taken to share your experience.

Thank you!

Rated 4 out of 5 stars

Incredibly comfortable if a little warm.

The Leesa is an incredibly comfortable mattress. We overheat in it easily, which I understand to be a problem with memory foam mattresses, but the pleasure of lying on it makes up for that at the moment - hopefully it is manageable in the summer.

November 27, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi John,

Thanks for sharing your experience.

The Leesa Team

Rated 5 out of 5 stars

It’s absolute perfection

It’s absolute perfection.
So comfortable - so much so that our 5yr daughter keeps creeping into bed!

November 26, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Danielle,

We are glad you are happy with your mattress.

The Leesa Team

Rated 5 out of 5 stars

Very helpful service

Very helpful service, excellent mattress.

November 26, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Geraldine,

Many thanks for this review.

Kind regards.

Rated 5 out of 5 stars

Sleep like never before!

Had my Leesa for about 6 weeks and both my wife and myself have never slep better. Out the box, in the bed, in use same night and since bedtime cannot come soon enough. Just love my Leesa.

November 26, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Mark,

This is great to hear, thank you!

The Leesa Team

Rated 1 out of 5 stars

Liked it to start with, now absolutely hate it

Loved it to start with but a year on, this is a terrible terrible purchase and the customer service is appalling.
I got in touch because the sides of the mattress have collapsed, and the response was ‘you’re out of the 90 days, we have nothing more to do with you’ which was disappointing to say the least.
I seriously regret buying this rubbish mattress and am pretty sure they are built to last a few months and then deteriorate quickly so you should save your money and buy something else.

November 25, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi there,

I am really sorry you feel this way and. I can see we have previously been in correspondence and due to what you described we opened a warranty case with you. I can see that an independent technician did not find any faults with your mattress when they came to inspect. We would be happy to chat about this againa and we will get our customer service team to make contact with you.

Kind regards.

Rated 5 out of 5 stars

Absolutely delighted with your product

Absolutely delighted with your product. Your service was excellent, the mattress arriving exactly on time. It was very easy to set up and is very very comfortable and of excellent quality.

November 20, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Denise,

Thank you very much for your 5 star review!

The Leesa Team

Rated 5 out of 5 stars

Worth it

This is the most expensive mattress I've ever bought by a long way and I have no regrets. It's so comfy!
The only problem is that I just want to stay in bed all day now

November 20, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi James,

We really appreciate the review. Thank you!

The Leesa Team

Rated 3 out of 5 stars

I’m not loving it but it’s not bad…

I’m not loving it but it’s not bad enough to send back. I constantly feel like I’m falling off because the part not contouring to my body is so much higher than where I’m lying. Hoping I’ll get used to it and feel cozy and nestled.

November 20, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thanks for reviewing your Leesa experience. If you've got any questions, our Support Team can be contacted by email on support@leesa.co.uk.

Rated 5 out of 5 stars

Great mattress

Really comfy. Very happy

November 19, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for the 5 star review!

Leesa Sleep Team

Rated 4 out of 5 stars

We are sleeping very well on this…

We are sleeping very well on this mattress and I don't wake up anymore when my husband turns during the night. The smell of the new mattress disapeared quicker than with other mattresses. The only drawback is the weight and the fact that it doesn't have any handles to turn it.

November 19, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for taking the time to write this review! Unfortunately because of the design of the mattress it was not possible to add handles. We do recommend two people lift and move the mattress when needed.

Leesa Sleep Team

Rated 5 out of 5 stars

Really pleased with the mattress

Really pleased with the mattress. I am no longer woken in the night by my partner tossing and turning!

November 19, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for sharing your Leesa experience with us Eric!

Leesa Sleep Team

Rated 5 out of 5 stars

I love my Leesa mattress

I love my Leesa mattress - it's incredibly comfortable (just the right balance of firmness and softness for my liking), and order and delivery was very easy. It's not the cheapest mattress around, but if you've got the money to spare in my view it's definitely worth the investment!

November 19, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for taking the time to write this review! Our aim is to have good quality in everything we do and supply products of high quality to satisfied customers.

Leesa Sleep Team

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