Leesa UK Reviews 

1,495
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought this mattress just over 7 years ago, with a 10-year guarantee. Unfortunately, it’s started to sag in the middle, very badly. I enquired about having it replaced/fixed, as part of the 10-year... See more

Rated 1 out of 5 stars

Shocking service.....took day off work for delivery, their courier claimed the address was not full when in fact it was as they confirmed on the telephone. UPS are awful and their customer service wa... See more

Company replied

Rated 1 out of 5 stars

Absolute waste of money & backspin ever morning for both myself & my wife. For the first 3-4 months its fine (100 day trial) but then it dips in the middle & this gets worse over time (about a year... See more

Company replied

Rated 1 out of 5 stars

Leesa has stopped operations in the UK and EU without any warning to customers who had already ordered. They went so far as to demand the warehouse it was stored at locally, ready for delivery, se... See more

Company details


Contact info

1.8

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(1,495)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very very comfortable mattress

A very very comfortable mattress, wish i had brought it sooner after many sleepless nights with back pain as a result of a very bad car crash. I would definitely recommend this mattress for any back pain sufferers.

October 25, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Mrs Burton,

Many thanks for such a kind review and I am glad we could help you.

The Leesa Team

Rated 5 out of 5 stars

Excellent mattress

Excellent mattress, now getting really good nights sleep

October 25, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Terry,

This is so good to hear.

The Leesa Team

Rated 5 out of 5 stars

Like a Marshmello

Like a Marshmello! Love it!

October 25, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Antoine,

Aw, we've gone all gooey, thank you for the review :)

The Leesa Team.

Rated 5 out of 5 stars

Fantastic service and ethics

Fantastic service, product and ethics.

I'm a real stickler for customer service and honestly couldn't fault Leesa. I was kept in the loop every step of the way, the mattress arrived when I expected it to, it was responsibly packed with no excessive packaging and it was easy enough for me - a 5' 5" 29 year old woman - to unwrap and unfold myself.
We went for the King size and definitely made the right choice. It's easily the most comfortable mattress I've ever owned. We were really drawn in by the ethics of the company too, I couldn't commend them highly enough.

October 25, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi R Ailey,

We are so pleased you had a good experience, it means alot. Thank you for such a great review.

The Leesa Team.

Rated 5 out of 5 stars

Thoroughly recommended

We are sleeping brilliantly since purchasing this mattress, thank you!
My hips which ached every morning for many years, have stopped hurting and I am sleeping deeply now, despite my husbands fidgeting in bed.

October 25, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for this wonderful 5 star review Timothy!

The Leesa Team

Rated 5 out of 5 stars

Really happy with our new mattress

Really happy with our new mattress. The process was easy from start to finish. Have no issues whatsoever

October 25, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Matthew,

We really appreciate the time taken to leave this feedback, thank you!

The Leesa Team

Rated 5 out of 5 stars

Emma too firm (for us), Leesa perfect.

Tried an Emma - described as firm, and for me, it was too firm. Credit to them for free return and refund.
Tried Leesa - less firm, excellent quality, and very happy with the mattress.
Great service all round. Highly recommended.

October 19, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Barrie,

We really appreciate you taking the time to leave this review.

The Leesa Team

Rated 5 out of 5 stars

Comfy mattress

Comfy mattress, great customer service

October 19, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Harry,

Many thanks for 5 stars!

The Leesa Team

Rated 5 out of 5 stars

I loved it from the first night

I loved it from the first night, however, hubby has taken a while to get used to it. If you like a really firm mattress this is for you.

October 19, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi,

Thanks for sharing your experience.

The Leesa Team

Rated 5 out of 5 stars

Leesa for Newly-weds

My wife and I got married recently and we chose the Leesa mattress for our new home. This mattress is truly sensational. Neither of us has ever had such a comfortable night's sleep. Not enough compliments can express our gratitude. Thank you for a wonderful mattress!

October 18, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Patrick,

This is such a lovely review, thank you!

The Leesa Team

Rated 5 out of 5 stars

I have such a comfortable

I have such a comfortable, undisturbed sleep - I love this mattress!

October 18, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Ellie,

Thank you for leaving us 5 stars!

The Leesa Team

Rated 5 out of 5 stars

its been great

its been great. Had for at least a couple of years now I think (time flies) and basically as good as new.

October 18, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Dan,

Many thanks for leaving this great review.

The Leesa Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look