What made this experience so incredible was seeing my children at the beach for the first time, eating their first bday cake, etc. The expressions were worth every penny!! As a Mom you’re exhausted th... See more
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Review summary
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Easy process, you place your order, they send you the kit, easy instructions, ship back and wait. Routine updates go on what you sent. Quality was excellent, my vhs tapes were over 30 years old, but... See more
Company replied
Very efficient approach for organizing old VHS tapes and 8mm films into a digital format that provides a great platform for saving and sharing precious memories. The instructions were easy and the pro... See more
Company replied
I received my Legacy Box back yesterday and the care and packaging of my VHS were handled with special care. I have not had an opportunity to see the DVD as of yet however I look forward to watc... See more
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Company details
Written by the company
Simply the best way to preserve your past. Legacybox is the industry leader In hand-digitizing your home movies, photos & film. Trusted by 500,000 Families. Convenient & Simple. Convert your recorded media to digital!
Contact info
Chattanooga, United States
- questions@legacybox.com
- legacybox.com
4.1
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Amazing attention to detail in the user…
Amazing attention to detail in the user experience from start to finish. Design and branding of packaging and booklet -- WOW. Got my memories from the 80s and 90s and oof what a blast from the past. Worth every penny. I'll be back with more.
April 12, 2026
Unprompted review
Reply from Legacybox
Thank you so much for the kind words! We’re thrilled to hear you enjoyed the experience from start to finish, including the packaging and details along the way. It’s amazing to revisit those memories from the 80s and 90s—such a special feeling. We truly appreciate your support and look forward to helping you with more memories in the future!
While the process took a little longer…
While the process took a little longer than I expected, from start to finish the communications and completion of the work was excellent.
April 12, 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback! We’re glad to hear the communication and overall experience met your expectations. We understand the process can feel a bit long, but we truly appreciate your patience while we carefully handle and preserve your memories.
Communication every step of the way
Communication every step of the way. Friendly service over the telephone. Happy to finally have my memories preserved in a format I can actually use and shre
April 10, 2026
Unprompted review
Reply from Legacybox
Thank you so much for your kind words! We’re glad to hear you felt supported throughout the process and that our team was friendly and helpful over the phone. It’s wonderful that your memories are now preserved in a format you can enjoy and share. We truly appreciate you trusting Legacybox!
Good customer service
Good customer service, help when I asked for it, a couple tapes had issues, but was sent shipping labels to reconvert those tapes, 2 of 24, photos were good, I was surprised the backs are scanned also, you might highlight that in your manual or advertising. Friends were unable to download and save video from the share link on a tablet or phone, only worked on pc
April 10, 2026
Unprompted review
Reply from Legacybox
Thank you for your thoughtful feedback! We’re glad to hear you had good customer service and that most of your photos and tapes turned out well. We also appreciate you pointing out the helpful note about scanning the backs of photos—that’s great input for our team to highlight more clearly in the future.
I’m sorry to hear you ran into issues downloading videos on a tablet or phone. Our share links typically work best on a computer, and we appreciate you flagging this so we can continue improving the mobile experience.
Thank you again for trusting Legacybox with your memories!
Took care of everything
Took care of everything. Plus sale price was great. Just remember those 1990 videos are not HD 4K. Love the memories.
April 11, 2026
Unprompted review
Reply from Legacybox
Thank you so much for your feedback! We’re glad to hear everything was taken care of and that you were happy with the sale pricing as well. You’re absolutely right—those 1990s videos aren’t HD or 4K, but we love that they still bring back such great memories. We’re so happy you’re enjoying them!
So professional!
The package I received to send my VHS, C size tapes, and 8mm movies was very impressive and simple to use. There was constant interaction from Legacy letting me know when my package was received and all along the way as they went through the process. Getting the email with the link to my videos was so exciting and caused a lot of tears! The box with my originals arrived shortly and once again the packaging was so impressive! I don’t think I’ve dealt with such a professional company before. They seem to know how precious the memories they are saving are to the customers!
April 8, 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing this—what a beautiful message. We’re truly honored to hear that the process felt smooth and that the updates along the way helped keep you informed. It means a lot that receiving your digitized memories brought such an emotional and meaningful moment for you.
We also really appreciate your kind words about the care we put into packaging and handling your originals. Thank you for trusting Legacybox with something so precious.
Childhood memories
Your product is great. Saving memories and always answering my questions promptly.
April 10, 2026
Unprompted review
Reply from Legacybox
Thank you so much for your kind words! We’re glad to hear you’re happy with the results and that our team has been able to answer your questions quickly. It means a lot to us that we could help you preserve your memories.
It was much easier to do than I…
It was much easier to do than I initially thought. Your directions are detailed and easy to follow. The whole process of viewing our old tapes, choosing which ones to send, and viewing the final product is a beautiful walk down memory lane.
April 10, 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing this! We’re glad to hear the process felt easy and that the instructions were helpful along the way. It’s wonderful that you were able to enjoy that walk down memory lane from start to finish. Thank you for trusting Legacybox with your memories!
Takes FOREVER 3 months and FORCES a membership!
First off, its another one of these sites that FORCES you to sign up for a membership, and then after taking 3 months to get your items processed, they charge you $4.99 and WONT give you a refund when you ask for it back, because you forgot you signed up for it. I would recommend finding someone local off of Facebook or Yelp, and having them do it for you.
April 2, 2026
Unprompted review
Reply from Legacybox
I’m sorry for the frustration you experienced. Our subscription includes reminder emails prior to renewal so customers have the opportunity to cancel if they choose not to continue.
I understand how this situation felt on your end, and we appreciate you sharing your feedback. If you’d like us to review your account further, please reach out to questions@legacybox.com with your order details.
Everything went smoothly
Everything went smoothly, they send a very sturdy box with labels for your items, ready to ship to them. Updated thru the whole process. Videos are on the cloud. They turned out great.
April 9, 2026
Unprompted review
Reply from Legacybox
We’re so glad to hear everything went smoothly! It’s great that you found the process easy to follow and appreciated the updates along the way. We’re thrilled your videos turned out great and are now easily accessible. Thank you for trusting Legacybox with your memories!
Effortless service
Effortless service. Quality results. Good customer service
April 9, 2026
Unprompted review
Reply from Legacybox
We’re so glad you had a positive experience! It’s wonderful to hear that the quality, service, and communications met your expectations. Thank you for trusting Legacybox with your memories!
I can’t believe how quickly this was…
I can’t believe how quickly this was processed. Just received them can’t wait to watch! Process was very easy and all my questions were answered
April 8, 2026
Unprompted review
Reply from Legacybox
We’re so glad to hear your order arrived quickly and that the process was easy to follow! Enjoy watching your memories, and thank you for trusting Legacybox to preserve them.
Use another company
I digitized both slides and pictures with Legacy Box. I tried to arrange them in chronological order in amounts of 25 using their barcodes. What I got back was a jumbled up order of both slides and pictures.
The DVD I ordered came with both the front and back( blank) of each print,leaving me with a DVD that I cannot use. Some of the slides and pictures were upside down.
I will not use Legacy Box in the future as I continue to digitize my life’s worth of pictures. They are expensive and the product I got back was of poor quality.
April 8, 2026
Unprompted review
Reply from Legacybox
I’m sorry to hear about the issues with your slides and photos. Our process captures each item exactly as it’s sent in, and the barcode system is designed to help customers organize their media—but we don’t rearrange or edit files.
We understand how frustrating it can be when the results don’t match your expectations. If you’d like us to review your order or discuss options for improving organization in the future, please reach out to questions@legacybox.com with your order number.
They just sent back the old tapes.
They just sent back the old tapes
I want my money back
Code never worked to get into cloud
Terrible
They need to be held accountable
Of course can not reach them without password
April 6, 2026
Unprompted review
Reply from Legacybox
I’m sorry for the frustration you’ve experienced. Our contact information is available at questions@legacybox.com or 423-375-0000, and our team is happy to help resolve any issues with your order, including access to digital files or refunds for unsupported items if applicable. Please reach out so we can assist you directly.
Great quality results
Great quality results; friendly service; great communications along the way with clear easy to follow instructions.
March 27, 2026
Unprompted review
Reply from Legacybox
Thank you for your kind words! We’re thrilled to hear you enjoyed the quality of your digitized memories, our service, and the clear instructions along the way. It means a lot that you trusted Legacybox with your memories!
I loved watching long forgotten…
I loved watching long forgotten moments. Shipping was easy with simple instructions to prep my media. I appreciated the updates once my box arrived at the Legacybox facility. My only complaint would be the time frame. I am impatient.
April 7, 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing your experience! We’re so glad you enjoyed revisiting those long-forgotten moments and found the shipping process simple and easy to follow. It’s great to hear the updates were helpful along the way.
We completely understand the wait can feel long—each item is carefully digitized one-to-one to ensure everything is handled with care. We truly appreciate your patience and thank you for trusting us with your memories!
One Terrible Experience
Bait & switch pricing. Very poor quality work. Bad customer service. What's to like about this organization? I will be trying someone else for the remainder of our videos.
April 5, 2026
Unprompted review
Reply from Legacybox
I’m sorry to hear about your experience and understand your frustration. We aim to be transparent with our pricing and provide careful one-to-one transfers of your original media, without editing or enhancement.
If you’re open to it, we’d appreciate the opportunity to review your order and address your concerns. Please reach out to us at questions@legacybox.com with your order number, and we’ll be happy to assist further.
I was so worried and scared to send off…
I was so worried and scared to send off my video tapes of my children growing up. But everything went smoothly and it is so fun to see all those family memories again! Wonderful service!
April 3, 2026
Unprompted review
Reply from Legacybox
We’re so glad everything went smoothly and that you were able to enjoy those special memories again! We understand how nerve-wracking it can be to send in such meaningful tapes, and we’re grateful you trusted us with them. Thank you for your kind words!
Perfect experience
They provide an excellent experience. From start to finish, everything is thoughtful and thorough. As close to perfect as you could expect
April 1, 2026
Unprompted review
Reply from Legacybox
We’re thrilled to hear you had such a positive experience from start to finish! It’s wonderful to know that our process felt thoughtful and thorough, and we appreciate your kind words and trust in Legacybox.
We felt every emotion watching our memories
I was so nervous and excited to use their service. Sending off the only memories I had was nerve-wracking. I was so happy with the results!!! My family and I sat down to watch the videos. It l brought out laughs, cries, and every emotion in between. I was able to order when they had a sale. I can honestly say that the original price for each tape is really high. I have a lot more items to send, but I will only do it for a discount. I have already told my friends and family about this service! Thank you for helping us relive such precious memories!!
April 3, 2026
Unprompted review
Reply from Legacybox
We’re so happy to hear that your experience was such a special one! It’s wonderful that you and your family could relive those memories together, and we’re grateful you trusted us with your tapes.
We understand the cost can add up, and we frequently run sales to help make it easier to preserve more of your memories. Thank you for sharing your story and recommending us to your friends and family!
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