A rather straight forward exprience. Interactions with staff were brilliant - they were very informative and compassionate. I believe the website could be improved regarding decision making for making... See more
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Review summary
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Reviews shaping this summary
I had only been in a company pension scheme for 2 years and have just retired. It was very easy to f L&G to arrange to withdraw the pension pot. Individual was very helpful and polite and payments... See more
I contacted the company regarding an enquiry with my pension. I recieved great information swiftly and was made aware of certain charges I would have had to pay which may not have been made clear by m... See more
Grateful beyond words for the professionalism, sensitivity, compassion and support L&G have shown throughout the whole process and through some of the most difficult days of my life. Real life and hum... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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great service
great service and nothing was a problem, Very efficient and all done in quicktime.
June 14, 2026
Professional service
Professional, friendly and patient customer service agent. Possessed the knowledge to be able to resolve my query and then pass me to the other department for a related but different matter.
Thank you.
June 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unfair service
Wrong, unfair resolution to a Wrong action by Legal & General. My honest review, L&G not so honest :(
July 6, 2026
Reply from L&G
Good morning. Thank you for your review and for taking the time to complete our customer survey. We appreciate your feedback.
I'm sorry that your request was not resolved in the manner which you expected. I understand your frustration.
Due to this I have logged a complaint for you. You should hear from a complaint handler within the next few days.
Kind regards,
Dylan
EXCELLENT CUSTOMER SERVICE
EXCELLENT CUSTOMER SERVICE.
SPOKE TO A HUMAN BEING WHO WAS VERY FRIENDLY AND NICE AND COMPETANT AND DEALT WITH MY QUERY PROMPTLY.
July 11, 2026
Legal and General were quick and…
Legal and General were quick and efficient with what they were asked to do. Funds deposited in my account without any problems.
July 1, 2026
I applied for life insurance at this…
I applied for life insurance at this company and they turned me down due to my anxiety, I mean what’s that all about. What has me having anxiety got to do with me paying for life insurance. Feel very discriminated against over this
July 9, 2026
Unprompted review
Reply from L&G
Good morning Faye, thank you for your review. I'm sorry we've been unable to offer you cover causing you to feel this way.
I'd like to check this for you. Please can you email your full name, date of birth and address including the post code to protection.socialmedia@landg.com so I can do this.
Kind regards,
Dylan
Virtual Assistant is a waste of space
Took ages to by pass the extremely unhelpful 'virtual assistant'. Just because you give IT a name doesn't make it useful.
Give an option to skip the assistant and go to a real person. Better still drop the virtual assistant entirely.
July 9, 2026
Reply from L&G
Good afternoon Penny. Thank you for your review. Your feedback is appreciated.
I'm sorry that you found the virtual assistant unhelpful. I will pass your feedback on to the developers.
Kind regards,
Dylan
Legal&General are the best company i…
Legal&General are the best company i have find to get in touch with.
July 11, 2026
Easy to follow
July 9, 2026
Love their atention to the client
Love their atention to the client, we recently moved from UK and they manage to send updates by post
July 10, 2026
Afore mentioned.
Passed between departments, untimely in response and failing to keep to promised comms. Not least not resolving issue.
July 7, 2026
Reply from L&G
Good Afternoon Mr Edgar
Thank you for taking the time to leave a review.
I am sorry to hear that you have not have the service you expected. I would like the opportunity to look into this.
Please can you email dbretirements@landg.com with the details.
Many thanks
Toby
Excellent and professional service
The L&G team kept in touch with me throughout the entire process, so I was always kept up to date with the progress of my claim. As soon as my specialists responded to your request, everything was processed incredibly quickly—almost immediately—and I received the payment into my account in the shortest possible time. I will definitely be recommending L&G to everyone.
July 10, 2026
Happy to use L&G's Services
Helpful, friendly Staff, dealt swiftly and easily with my Request.
Clearly explained things.
Will continue to use their Services.
June 29, 2026
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