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L&G Reviews 

32,439
•
TrustScore 4.5 out of 5

4.3

Term Life Insurance Provider Company
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Review summary

Created with AI, based on recent reviews

Evaluating 8,540 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, noting their ability to explain complex information clearly and address inquiries efficiently. Many people highlight the excellent customer service, appreciating the personalized approach and the ease of managing their pensions and other policies. The overall service is frequently described as outstanding, with users finding the processes straightforward and stress-free, especially when combining pensions. However, some customers also noted issues with communication and response times, experiencing delays in receiving updates or having their requests fulfilled. A few other people also felt that customer service did not provide adequate help, sometimes leading to frustration with unresolved queries or a lack of empathy.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, professional, and... See more

Service

Customers consistently note positive experiences with service, highlighting helpful, friendly, and... See more

User experience

People report positive experiences with user experience, finding processes like annual checks and pension... See more

Response time

Reviewers mention ambiguous feedback about response times, with some customers experiencing quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted L&G because i eas receiving disturbing sales calls from people stating i needed to update my policy. They were rude and aggressive called me selfish and stupid. I was receiving these call... See more

Rated 5 out of 5 stars

I have a deep dislike of insurance! I was compelled by the mortgage company to take out this mortgage protection policy. Having paid off the mortgage early, I called twice (once last year and once thi... See more

Rated 5 out of 5 stars

Legal and General has handled my company pension very professionally with no problems at all. From the initial phone call I was able to arrange the start of receiving my pension when I wanted to and a... See more

Rated 5 out of 5 stars

I have only just opened a pension account with legal and general and everything has been really easy so far, The process has been explained well and they have given great communication when I transfer... See more

Company details

  1. Term Life Insurance Provider Company
  2. Asset Manager Service
  3. Income Protection Insurance Company
  4. Investment Service
  5. Pension Fund
  6. Retirement Scheme Provider

About L&G

Written by the company

Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities. We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society. We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions. We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members. We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance. Life Insurance quotes from £5 Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months. Over 50 Life Insurance Quote With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time. Pension Annuity Quote A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine. What is Equity Release?

Written by the company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

32K reviews

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4.3

All reviews

(32,439)

8,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Pension

Explained everything to me so that I understood how my pension worked and how to transfer all my pensions into one pot. Excellent service

June 15, 2026

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