I contacted L&G because i eas receiving disturbing sales calls from people stating i needed to update my policy. They were rude and aggressive called me selfish and stupid. I was receiving these call... See more
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Review summary
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Reviews shaping this summary
Legal and General were transparent about the cover they offered and have recently paid out my critical illness cover in full, within 3 weeks of requesting it. The process for claiming the money is ver... See more
I find that any time I have had to contact Legal and General. I am greeted with respect, politeness, proffessional and always asked whether or not I need help with anything else.
Very smooth to understand with all the information to hand on questions asked. Great timely meeting and the advisor on my pension needs was great and very polite at all times. Left me feeling happy wi... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
32K reviews
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Always very friendly and helpful and…
Always very friendly and helpful and answered all my questions would recommend them to anyone
July 7, 2026
Reply from L&G
Good Afternoon,
We're so happy to hear that our team was friendly and helpful, and that we could answer all your questions. We truly appreciate your recommendation!
Kind regards,
Shakila
best
the staff communicate properly and they were very helpful and tried to sort out the problem 30
June 30, 2026
Insurance hater gets change of heart.
I have a deep dislike of insurance! I was compelled by the mortgage company to take out this mortgage protection policy. Having paid off the mortgage early, I called twice (once last year and once this year) with questions designed to help me to decide on whether or not it was financially advisable to keep on my policy. On both occasions I was given clear, fully-detailed and accurate figures to help me to decide. Both agents were extremely helpful and there was no pressure to keep the policy on. The figures they gave made me realise I would be better off to keep the policy until its close.
July 3, 2026
Made a phone call mom passed away
Made a phone call based on my mother passing away having a life policy to pay for the funeral. Very polite and helpful overall experience was outstanding. Payment was received within the time scale to. My late mom chose the right company for her needs. Thank you team
June 29, 2026
I am not happy how long L&G take to…
I am not happy how long L&G take to update my monthly statements after my monthly contribution
July 7, 2026
Reply from L&G
Good morning Mr Williams,
I’m sorry to hear that you’re unhappy with the time it is taking for your contributions to be applied. However, it is important to note that employers have until the 22nd of the following month to submit pension contributions to Legal & General. Once the contributions are received, Legal & General will apply them to your plan as part of the normal process.
If you have concerns about when your contributions have been sent, I would recommend contacting your employer’s HR or Payroll team, as they are responsible for submitting the contributions to us. From our perspective, contributions are applied as soon as they are received from your employer.
Thank you
Scott
Your company is being honest and…
Your company is being honest and explains everything simple? So that it is easy to understand
June 20, 2026
I found out everything I wanted and…
I found out everything I wanted and asked for a letter with a questionnaire to fill out. The agent promised to send one, and I'm still waiting for the letter with the questionnaire to fill out.
June 27, 2026
Reply from L&G
Good morning John. Thank you for your review and for taking the time to complete our customer survey. We value your feedback.
I'm sorry that you feel you received poor service and communication. I'd like to help with any queries you may still have. Please email any queries along with your policy number to protection.socialmedia@landg.com so I can help.
Kind regards,
Dylan
Life insurance claim
The process of making the claim on my late father's life insurance policy was clearly explained by Claire who helped me through the process and was very compassionate to our circumstances.
July 2, 2026
Very helpful when you get to the right…
Very helpful when you get to the right department
April 7, 2026
L&G Life Claim
L&G were supportive in the exceptionally difficult circumstances. They also regularly checked in about when I was to submit the claim without pressuring or placing deadlines. Claim once submitted was dealt with in a reasonable amount of time without intrusive questioning.
June 30, 2026
Fast factual response
Polite professional reply to my question regarding a current policy. Precise easy to understand answers.
June 26, 2026
Life insurance claim
Found my wife’s policy and kept me informed throughout the whole process. Payout was quicker than expected.
July 4, 2026
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