I appreciated the fact that this site exists. I was a bit disappointed due to the fact that I entered “free legal help” when I started the search and I had completed the questionnaire when it gave me... See more
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I recieved an answer from an attorney, but he was not in my state.
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I needed a consultation after I received a demand letter from my Ex demanding that Zoey , my dog, belonged to him and he wanted her back. I retained Caroline Bass and the case was completed succes... See more
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Company details
Written by the company
We've helped more than 7 million clients find the right lawyer – for free. Present your case online in minutes. LegalMatch matches you to pre-screened lawyers in your city or county based on the specifics of your case. Within 24 hours experienced, local lawyers review it and evaluate if you have a solid case. If so, attorneys respond with an offer to represent you that includes a full attorney profile with details on their fee structure, background, and ratings by other LegalMatch users so you can decide if they're the right lawyer for you.
Contact info
300 E 2nd St, Suite 1410, 89501, Reno, United States
- (775) 335-1070
- CustomerSupport@LegalMatch.com
- legalmatch.com
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I recently signed up as an attorney
I recently signed up as an attorney. Very low quantity of leads, and the quality is really bad. If you are an attorney, I would not use this service.
December 19, 2023
Unprompted review
Reply from LegalMatch
Chad,
Given that you are still relatively new to the membership, it seems you could use more support in navigating the platform to filter for the kinds of cases you want. Your account manager is there to help you do that. We have faith that if you share your concerns with your account manager, they will be able to guide you on how to use the platform in a way that maximizes the return on your investment.
We want you to experience the kind of success we know is possible for you based on experiences like Attorney Kristoffer S. from Meridian, ID who says, “LegalMatch is providing quality leads at an affordable price. I feel like it's more of a partnership between my office and LegalMatch and not just me paying a subscription for leads that I don't use.”
Please work closely with your account manager so they can provide individualized guidance and help you get your LegalMatch membership working for you as intended.
~Jessie
Reply from LegalMatch
Glad to hear about your successful experience with our service. Best of luck with your legal outcome! ~Jessie
I was hoping to get a local…
I was hoping to get a local attorney.One I I could speak to in person, every one of your recommendations came from someone out of town. I said I wanted a local one at the beginning and it was not provided.
December 7, 2023
Reply from LegalMatch
Sounds like we did not have any member attorneys available in your exact location, but that you received responses from attorneys in other parts of your state who wanted to work with you.
For many legal matters, working over the phone with any licensed attorney in the state is often the most economical solution. Many clients are happy to discover this, and we're sorry to learn that you did not appreciate hearing from those member attorneys who reached out to you from beyond your specified city.
~Jessie
Waste of time - SCAM
Waste of time. Filled out info twice and then set an apt on the attorney's Calendy software (with confirmation) and no one called and I left message at attorneys office with no call back.
November 28, 2023
Unprompted review
Reply from LegalMatch
CJ,
Sounds like you were successfully matched with an attorney, but that attorney did not follow up after you provided them with your available times. This is understandably frustrating, and we ask that you please try to contact the attorney again through our system. Check to see whether other attorneys have reached out to you as well. Sometimes, it takes a few tries for schedules to line up, especially if an attorney is called into court for an existing client.
~Jessie
Legal Match referred two attorneys
Legal Match referred two attorneys. The first Shannon Allen did not call during the scheduled appointment made by Legal Match. The second attorney Kelly Schwad took my initial call , was made aware of the urgency for appropriate documents to be issued in a timely manner. Several weeks past with no reply from Legal Match or the attorneys. I understand they may have to prioritize their workload however a simple call back from an office assistant could eliminate a customer’s anxiety and concerns.
November 17, 2023
Unprompted review
Reply from LegalMatch
Daniel,
We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating.
Over the past 20 years, millions of clients have had success with our free attorney-client matching service. There have also been a few who were displeased. We’ve found that in those instances, it’s often because of a misunderstanding about how both LegalMatch and the legal industry work.
As described on our website:
1. You answer questions to share the specifics of your legal issue and provide available times so that interested attorneys can schedule with you.
2. Pre-screened lawyers in your requested practice area and location review your case within 24 hours.
3. If you permit us to share your contact information, interested lawyers respond to initiate a conversation.
4. At that time, you may schedule a consultation with one or more interested lawyers, during which you and each attorney determine whether there is a good fit for working together on your case.
Unfortunately, even when matched, some clients are unable to secure an attorney for a variety of reasons including bad timing (lawyers often need to prioritize their existing clients over potential new clients) and case details that don’t really align with the attorneys specialty.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
~Jessie
It’s better to have a trust than a will. A will only protect you in a state you die in… a trust protect you, no matter where you Are are
I spoke to attorney instantly connected with me, and understood exactly what I wanted
November 9, 2023
Reply from LegalMatch
Yay! We love to hear stories like this. Glad we could help you get matched with the right attorney for your legal need.
Would recommend LegalMatch
Was contacted by Mr Nahas from Legal Match. Mr. Nahas was extremely helpful, answering any and all questions. He was also very prompt in sending my completed documents. I would recommend Mr Nehas for any wills or medical directives that was needed. The price was fantastic. There is no doubt in my mind that I would recommend him for any legal work that I may need at any time. thank you Mr. Nehas!
November 4, 2023
Unprompted review
Reply from LegalMatch
Glad to hear about your successful legal-matching experience! Best of luck with your legal outcome.
Found an attorney that could handle my…
Found an attorney that could handle my situation at a reasonable price
November 1, 2023
Reply from LegalMatch
Very happy to hear about your successful experience with our service. Best of luck with your legal outcome!
We worked with Bart A Chavez
We worked with Bart A. Chavez and he was AMAZING!!! He always checked in on us and worked so hard to clean up the mess we left with trying to do it on our own! My husband and I feel like he really cares about us and our case. Thank you Bart for everything you have done for us!! You won’t find a better and more compassionate attorney.
November 1, 2023
Unprompted review
Reply from LegalMatch
Very happy to hear about your successful experience with our service. Best of luck with your legal outcome!
A huge burden
My experience with LegalMatch was unpleasant. Despite my numerous pleas to be removed from their contact list, LegalMatch keeps in contacting me and my firm, leaving me with no choice but to share my negative experience with them.
LegalMatch created a huge burden on me as a young attorney and I greatly regret using their services. Even though I utilized their software the best I could and had a great response time for new leads, I had a hard time obtaining any satisfactory leads. I was trapped in my contract, despite dismal results after 6 months, and could not get out without paying money I did not have. Not only did I receive inadequate support throughout the entirety of the term, but my case manager went missing for several months, failing to respond to my inquiries. The costs for their services for my contract were the equivalent of several consult fees per month. In my experience, most if not all LegalMatch leads were expecting discounted rates and were unwilling to pay a consult fee.
But for the character limit I could go on, but overall, I would advise you avoid the frustration and LegalMatch altogether.
November 27, 2022
Unprompted review
Reply from LegalMatch
Ra'na,
For more than 20 years, thousands of attorneys have had success with LegalMatch. There have also been a few who expressed unhappiness with our service. We’ve found that in those instances, it’s often because the attorney was not following the system as it is designed to work.
Our records show that over the course of your 2-year membership, you logged 41 client engagements and that your dedicated account manager reached out consistently to offer support and guidance.
We want all LegalMatch members to experience the kind of success we know is possible based on feedback from members like Attorney Ryan G. of Iowa who says: "I have seen a return on investment in excess of 500%. LegalMatch is a solid investment. It's like fishing with a net."
Unfortunately even with our support, sometimes attorneys have difficulty establishing value and turning consults into paying clients. I have confirmed that you are no longer in our system, and we will not contact you again.
~Jessie
Estate re-opening
I needed to make some changes to my sister's estate, so I contacted John Donahue's from National legal solutions Ctr. They were very nice and willing to answer my questions. I got the changes I needed within a few days for a reasonable fee. I highly recommend John Donahue.
October 8, 2023
Unprompted review
Reply from LegalMatch
Very happy to hear about your successful experience with our service. Best of luck with your legal outcome!
Great service!
Started receiving options almost immediately after posting my project. All lawyers seemed to fit well with my needs. After a number of 30 minute interviews and a little research, I was able to select a lawyer that I think will work out well.
October 9, 2023
Reply from LegalMatch
Very happy to hear about your successful experience with our service. Best of luck with your legal outcome!
Bad attorney
October 11, 2023
Unprompted review
Reply from LegalMatch
Ruby,
This appears to be a duplicate review. As mentioned yesterday, when something like this happens with one of our member attorneys, we want to know. Please reach out to customersupport@legalmatch.com and inform them about this dispute. Thank you!
Also, you have the right to file a complaint against your lawyer or file a lawsuit for attorney malpractice. We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association.
~Cheryl
I hired Steven frankoff that was…
I hired Steven frankoff that was matched. And he took my 300 and never conversedwith me. I kept begging for return phone.call nothing when he do. I really busy. Call me back. Never answered. But answered. When the 300 was at money gram
October 10, 2023
Unprompted review
Reply from LegalMatch
Ruby,
Sounds like you had a terrible experience. When something like this happens with one of our member attorneys, we want to know. Please reach out to customersupport@legalmatch.com and inform them about this dispute.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, you have the right to file a complaint against them or file a lawsuit for attorney malpractice.
~Cheryl
i rquested a lawyer in Redwood city …
i rquested a lawyer in Redwood city Ca- all responses were form cities other than redwood city
October 9, 2023
Reply from LegalMatch
Ken,
Sounds like we did not have any member attorneys available in Redwood City, but that you received responses from attorneys in other parts of California who wanted to work with you.
For many legal matters, working over the phone with any licensed attorney in the state is often the most economical solution. Many clients are happy to discover this, and we're sorry to hear that you did not appreciate their decision to reach out to you from beyond your specified city.
~Cheryl
Received multiple responses very…
Received multiple responses very quickly, talked with several and messaged others, all were outside of my area. One agreed to come to me but was more expensive. Found local attorney with reasonable price and great references!
October 4, 2023
Reply from LegalMatch
Very happy to hear about your successful experience with our service. Best of luck with your legal outcome!
The lawyer that you recommended was a…
The lawyer that you recommended was a complete waste of my time and money. And he lied to get withdrawn from my Case . almost got me arrested. And refuses to give me my money back because he did absolutely nothing.
August 15, 2023
Unprompted review
Reply from LegalMatch
Caden,
Our goal is to match clients with qualified lawyers who can help them. When a client has a poor experience with one of our member attorneys, we want to know. Please reach out to customersupport@legalmatch.com and inform them about this dispute.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, you have the right to file a complaint against them or file a lawsuit for attorney malpractice.
~Jessie
I used an attorney from this site
I used an attorney from this site. The guy is a total con artist. The minute he was paid communication went down hill. I would have to send numerous emails and threaten to leave a review in order for him to respond. Find better representation elsewhere.
June 21, 2023
Unprompted review
Reply from LegalMatch
Paul,
Sounds like you had a terrible experience. When something like this happens with one of our member attorneys, we want to know. Please reach out to customersupport@legalmatch.com and inform them about this dispute.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, you have the right to file a complaint against them or file a lawsuit for attorney malpractice.
~Jessie
Legal Trust
my experience with Legal Match was great and immediate responses from several attorneys. I chose an attorney and ready to proceed. Grateful and confident all will be successful.
September 1, 2023
Reply from LegalMatch
Very happy to hear about your successful experience with our service. Best of luck with your legal outcome!
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