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LegalVision Reviews 432

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, proactive approach, and friendly demeanor, often feeling like the team is an integral part of their own business. The service provided is frequently described as excellent, efficient, and professional, with many appreciating the quick response times and clear communication. People highlight the team's knowledge and ability to simplify complex legal matters, making processes smooth and stress-free, especially for visa applications and commercial leases. However, some customers also noted issues with the subscription model, finding it restrictive for startups and that queries expected to be within scope were often treated as out-of-scope, leading to suggestions for additional paid work. A few other people also felt that communication was unclear, with written questions not being addressed and documents appearing rushed, suggesting an emphasis on internal time pressures over meaningful protections.

What people talk about most

Service

People report positive experiences with service, often describing it as professional, efficient, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness and responsiveness... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

Subscription

Users describe ambiguous interactions with subscription services, with some customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently set up Membership with LegalVision for our new business, and it's been the best decision we've made. Simon, Rob, Sahil the entire team, are all so helpful, proactive, friendly and as a bus... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with LegalVision. We appointed them to manage a new commercial lease & agreement to lease. As a new business, dealing with legal requirements can be daunting, but Louise... See more

Company replied

Rated 5 out of 5 stars

From the outset, Michaela gave me a huge amount of confidence and reassurance that she would navigate a complex deal process with professionalism and ease. And that's exactly what happened. I always f... See more

Company replied

Rated 5 out of 5 stars

Louise and Paul at LegalVision were a great help in completing the lease for Doorsan’s new premises. They explained key elements of the contract clearly and helped itemise what parts of the building w... See more


Company details

  1. Law Firm
  2. Business Administration Service
  3. Business to Business Service
  4. Civil Law Attorney
  5. Lawyer
  6. Legal Services

About LegalVision

Written by the company

LegalVision is a commercial law firm built for SMEs and in-house teams. Across LegalVision Australia, LegalVision New Zealand and LegalVision UK, we provide unlimited legal support through a fixed-fee membership and use custom tech to deliver fast, affordable and business-friendly legal advice.

LegalVision’s membership model gives businesses predictable monthly pricing and on-demand, unlimited access to specialist lawyers, without hourly rates or surprise costs. We build our own custom technology to deliver high-quality legal support efficiently and at scale.

Our approach to modernising legal services has been recognised by leading industry bodies, including being named Asia-Pacific’s fastest growing law firm by the Financial Times and International Legal Firm of the Year finalist by Business Awards UK.

LegalVision’s experienced lawyers can assist with:

  • Business Sale and Purchase
  • Business Structuring
  • Capital Raising
  • Commercial Contracts
  • Data, Privacy and IT
  • Debt Recovery
  • Disputes and Litigation
  • Ecommerce and Online Business
  • Employment
  • Franchising
  • Health and Safety
  • Intellectual Property
  • Property and Leasing
  • Regulatory and Compliance
  • Startups

We believe in exceptional client service.

30 day trial period

30 day trial period
If you are a new client and aren’t satisfied with your LV Pro membership in the first 30 days, you can cancel your membership — no questions asked (less any disbursements paid on your behalf).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

432 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

An innovative delivery of legal service that meets needs

I stumbled upon LegalVisions services model after struggling to get the turn around time I was after from a brick and mortar law firm. I spoke with a representative and as a start up, it meant the world that I had a point of contact who was genuinely curious and excited for my business. Over the last year I have been able to achieve so much more enabling me to get the business off the ground quicker than I could have imagined. Legal was no longer a financial and mental hurdle!!

I’ve received great help and rapid turn around times for trademark support to policies to SLA’s and corporate structuring services not to mention the ease of having someone ask the right questions and stay on top of changes in the legal world and tell me what needs to be looked at. The additional educational resources and webinars are super helpful too. Thanks for making my business a reality.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

100% great expert value and end-to-end client experience!

As an early stage startup, I've been working with LV for 3 weeks now on a range of matters, and am extremely impressed with the professionalism, turn-around speed, diligence, and friendly client manner of every single team member so far. The LV system itself is well integrated, intuitive and simple to use. To top this all off, the cost certainty each month is a game-changer. 100% would recommend!

February 16, 2024
Unprompted review
Rated 2 out of 5 stars

Requested a quote on some legal work

Requested a quote on some legal work, they push for a meeting for 30 mins, last just under an hour, only to be quoted between £33K - £52K on 3 and 5 year retained work,

Would have been helpful if you made me aware that you are not able to support with one of projects,

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Qulaity service, professional people.

I engaged LegalVision for a Franchise Agreement review and was impressed with their approach, calibre of resources and the quality of the output. The engagement was process was easy, they quickly understood what I needed and assigned a review team extremely fast. The feedback was delivered both as a document, but more importantly a free flowing session where we covered the contentious, or risk points og the contract itself. All for a price that was well within the scope of what I had expected. Highly recommend reaching out to LegalVision.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

A genuine law firm with in dept knowledge and professionalism

A genuine law firm with in dept knowledge, experience and professionalism. I recently used Legal Vision for my Australian migration journey and it was very pleasant from the beginning to end. I would like to express my great great gratitude specifically to Kaku Caro one of the leading Migration Lawyer at legal vision. I strongly recommend Legal Vision. You guys are amazing✅✅🙏

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

Company spam with unsolicited emails…

Company spam with unsolicited emails which are not gdpr compliant.

Complete joke coming from a ‘legal firm’

January 8, 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Hi Chris, we take data privacy and GDPR compliance very seriously and only work with GDPR-compliant vendors. Our team is constantly reviewing our data handling practices, including the unsubscribe method, to ensure it complies with ICO and GDPR guidelines. We appreciate you taking the time to bring this to our attention, and we thank you for your understanding. If you have any other specific concerns or feedback, you are welcome to contact us.

Rated 2 out of 5 stars

Caution

We subscribed to Legal Vision over three years ago but haven't used the service since. Despite the lack of usage, they've consistently deducted monthly fees without any communication or attempts to improve our experience. Attempts to cancel online were unsuccessful, requiring multiple calls, yet promised callbacks for cancellation were unfulfilled after three attempts. Legal Vision have since been in touch and have said they will take on our feedback and improve the process for cancellation and/or add the ability to pause contracts so this may improve in the future.

December 13, 2023
Unprompted review
Rated 1 out of 5 stars

Not GDPR compliant despite being "legal…

Not GDPR compliant despite being "legal experts". Cold emailed me using details I never provided. No robust unsubscribe method.

Unacceptable for any business - perhaps even forgiveable.

But for a legal business? Shocking.

December 6, 2023
Unprompted review
LegalVision logo

Reply from LegalVision

Hi Dan, we appreciate you sharing your feedback with us. Ensuring the utmost adherence to data privacy and GDPR compliance is of paramount importance to us. We consistently evaluate our data handling procedures to align with the guidelines set by ICO and GDPR. We sincerely regret any inconvenience caused and have reached out to you directly for a more detailed discussion if you would like to further address the matter. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Very responsive!

I have worked with Legal Vision for three seperate visas, where they have always been very respinsive to all my emails. Also, their knowledge in the visa space is impressive, answering all my questions, often very quickly. They come highly recommended!

November 30, 2023
Unprompted review
LegalVision logo

Reply from LegalVision

Thank you so much for your positive review, Bruce! We're thrilled to hear about your positive experiences with LegalVision. If you ever need assistance again, feel free to reach out.

Rated 5 out of 5 stars

Legal Vision Subscription Service 👍🏼

The Legal Vision subscription service has added great value to our team. We have a range of legal needs given our product and industry, and Legal Vision has an array of different specialisations to cover this.

Their responses are quick and helpful, and liaising via their platform Prism makes it easy to book calls, share documents, and keep track of enquiries and conversations.

A special shout out in particular to Ruby, Louise, and Jess who are always a pleasure to deal with and always make time for me.

November 1, 2023
Unprompted review
LegalVision logo

Reply from LegalVision

Thanks for the positive feedback, Beth! Great to hear you're receiving good value out of your subscription. We're here whenever you need us!

Rated 5 out of 5 stars

482 visa

I was on a working holiday visa 417 and was then offered sponsorship from the company I worked for and put into contact with Kaku at legal vision through them in order to obtain my 482 visa to stay in Australia. He made the whole process really easy and is great at his job I couldn’t recommend them highly enough, thanks again Kaku, kind regards, Frank.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

I Spoke with Frasier he was very…

I Spoke with Frasier he was very helpfull and kept me well informed although I am a smaller company and the service was not for my company at this stage I can see this team do know there stuff and I would happily recommend to a friend thabk you for all the help

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you so much Legal Vision for the…

Thank you so much Legal Vision for the assistance/support during our visa processing and for helping us to obtain the desired outcome. Very efficient, and accommodating to inquiries especially to Kaku who is very prompt in responding our inquiries/ concerns.We definitely recommend him to anyone looking for an immigration lawyer/assistance.Again,thank you very much and looking forward to working with you.👏👏

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

Legal Vision has been an outstanding…

Legal Vision has been an outstanding legal partner for our company over the past year, providing expert advice across a spectrum of critical areas, including commercials, employee agreements, company structure, and Workplace Health and Safety. Ushna, their commercials expert, has consistently demonstrated exemplary knowledge and guidance, greatly contributing to our success. Legal Vision's professionalism, expertise, and unwavering commitment to our legal needs make them an invaluable asset to our organization.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Working Visa

The immigration team helped me to get my working visa. the entire process was quite smooth and they were super friendly and very helpful

July 6, 2023
Unprompted review

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