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LegalVision Reviews 432

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, proactive approach, and friendly demeanor, often feeling like the team is an integral part of their own business. The service provided is frequently described as excellent, efficient, and professional, with many appreciating the quick response times and clear communication. People highlight the team's knowledge and ability to simplify complex legal matters, making processes smooth and stress-free, especially for visa applications and commercial leases. However, some customers also noted issues with the subscription model, finding it restrictive for startups and that queries expected to be within scope were often treated as out-of-scope, leading to suggestions for additional paid work. A few other people also felt that communication was unclear, with written questions not being addressed and documents appearing rushed, suggesting an emphasis on internal time pressures over meaningful protections.

What people talk about most

Service

People report positive experiences with service, often describing it as professional, efficient, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness and responsiveness... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

Subscription

Users describe ambiguous interactions with subscription services, with some customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently set up Membership with LegalVision for our new business, and it's been the best decision we've made. Simon, Rob, Sahil the entire team, are all so helpful, proactive, friendly and as a bus... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with LegalVision. We appointed them to manage a new commercial lease & agreement to lease. As a new business, dealing with legal requirements can be daunting, but Louise... See more

Company replied

Rated 5 out of 5 stars

From the outset, Michaela gave me a huge amount of confidence and reassurance that she would navigate a complex deal process with professionalism and ease. And that's exactly what happened. I always f... See more

Company replied

Rated 5 out of 5 stars

Louise and Paul at LegalVision were a great help in completing the lease for Doorsan’s new premises. They explained key elements of the contract clearly and helped itemise what parts of the building w... See more


Company details

  1. Law Firm
  2. Business Administration Service
  3. Business to Business Service
  4. Civil Law Attorney
  5. Lawyer
  6. Legal Services

About LegalVision

Written by the company

LegalVision is a commercial law firm built for SMEs and in-house teams. Across LegalVision Australia, LegalVision New Zealand and LegalVision UK, we provide unlimited legal support through a fixed-fee membership and use custom tech to deliver fast, affordable and business-friendly legal advice.

LegalVision’s membership model gives businesses predictable monthly pricing and on-demand, unlimited access to specialist lawyers, without hourly rates or surprise costs. We build our own custom technology to deliver high-quality legal support efficiently and at scale.

Our approach to modernising legal services has been recognised by leading industry bodies, including being named Asia-Pacific’s fastest growing law firm by the Financial Times and International Legal Firm of the Year finalist by Business Awards UK.

LegalVision’s experienced lawyers can assist with:

  • Business Sale and Purchase
  • Business Structuring
  • Capital Raising
  • Commercial Contracts
  • Data, Privacy and IT
  • Debt Recovery
  • Disputes and Litigation
  • Ecommerce and Online Business
  • Employment
  • Franchising
  • Health and Safety
  • Intellectual Property
  • Property and Leasing
  • Regulatory and Compliance
  • Startups

We believe in exceptional client service.

30 day trial period

30 day trial period
If you are a new client and aren’t satisfied with your LV Pro membership in the first 30 days, you can cancel your membership — no questions asked (less any disbursements paid on your behalf).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

432 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Trademark dispute help

My company received opposition for a trademark we filed and were in need of professional help. Having contacted the LegalVision team we were put into contact with Sahil, one of their senior associates who specializes in these types of cases. His expert advice was fundamental to us receiving a highly favourable outcome. He was always quick to respond, understanding of our position and patient with our questions. He will be the first person we call if we ever need similar assistance again and I would highly recommend anyone needing advice on trademark related disputes to contact him and the LegalVision team for help.

June 6, 2024
Unprompted review
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Reply from LegalVision

Thank you for your thoughtful review! We're thrilled to hear that Sahil provided you with expert advice and support, leading to a favourable outcome for your trade mark case.

Rated 5 out of 5 stars

10/10 Amazing experience definitely using in the future!

I contacted them via the online form and had a phone call back within 10 minutes. I was then passed onto Rachael who expertly explained the process of how everything works and how beneficial it would be to join the membership. Unfortunately the timing wasn’t right for me personally, but in the long term I will 100% be using these guys. 10/10 experience would highly recommend if you’re a start up business or inexperienced in this field.

May 23, 2024
Unprompted review
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Reply from LegalVision

Thank you for your wonderful feedback! We're glad to hear that Rachael provided you with clear and helpful information about our membership. While the timing wasn't right for you now, we look forward to assisting you in the future. We appreciate your recommendation and are here whenever you need us. Thank you for considering LegalVision!

Rated 5 out of 5 stars

Outstanding Legal Support

LegalVision has been instrumental in helping us navigate a challenging trademark dispute with professionalism, expertise, and efficiency. Your dedication to resolving our legal matters swiftly and effectively has been remarkable. Thank you for your outstanding work and unwavering support.

May 13, 2024
Unprompted review
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Reply from LegalVision

Thank you for your kind words! We're delighted to hear that our team was able to assist you effectively with your trade mark dispute.

Rated 5 out of 5 stars

Exceptional Service

I have had the pleasure of working with Legal Vision and particularly with Saeidul Haque. He has always been extremely professional, knowledgeable and always has found time to respond and help even given a very short notice. I am so grateful and thankful for all his supports and help. A pleasure to work with.
I also have to mention Malaikah who has been exceptional too. Both are credit to Legal Vision .

May 7, 2024
Unprompted review
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Reply from LegalVision

Thank you for your wonderful review! We're thrilled to hear that Saeidul and Malaikah provided you with exceptional service. Thank you for choosing LegalVision!

Rated 5 out of 5 stars

Best law firm experience I've had

Responsive, professional, well organised and pragmatic. As a tech startup we need to make sure we're extracting value from all of our partners and the ROI on LegalVision has been incredible. Cannot recommend highly enough.

April 8, 2024
Unprompted review
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Reply from LegalVision

Hi Tom, thank you so much for your review. It succinctly summarises what we think our clients would enjoy about our membership, so glad you've experienced it first-hand! We look forward to working with you in the long-term.

Rated 5 out of 5 stars

We are a mid-scale AI&Tech company in…

We are a mid-scale AI&Tech company in Australia with offices in North America, Europe and Asia.

Maria Saad from the Trademarks and IP team is the key reason we moved from large traditional law firms to Legal Vision. Maria is professional and knowledgeable about Trademarks and IP laws. She's also an easy approachable person. Most importantly, she has a fast turnaround time (even quicker than most traditional law firms). Maria's excellent legal work demonstrates that Legal Vision really cares about its clients.

We are very happy with Maria and the Trademarks and IP team's services and will definitely refer more industry peers to Legal Vision.

March 25, 2024
Unprompted review
LegalVision logo

Reply from LegalVision

It's great to know that you're satisfied with our services and find Mariah approachable and professional. We appreciate your recommendation and look forward to continuing to support your business. Thank you for choosing LegalVision!

Rated 1 out of 5 stars

The solicitor I spoke to hang up on me…

The solicitor I spoke to hang up on me and my sister in a conference call when we challenged some of her theories. This person was very unprofessional and sounded inexperienced and clearly uncertain. Secondly, she did not prepare for the meeting and did not read over any email notes leading up to the meeting. I wanted to postponed the meeting a few days but the admin was adamant that they were prepared to talk to us on the same day. We just spent considerable time repeating ourselves and all this person could tell us is that it would be expensive to run the case. This is without doing any prior research. I then telephoned to make a complaint about being hung up on and they advised that the appointment was free, and like, what did I expect? When asked, they also could not confirm whether they had retained any of our financial documentation. This firm was referred to us so it's not as though we sought them out in the first instance. I see they are still touting their awards from 2021. That was 3 years ago. I wonder what has happened since then. Well I think we had a taste today.

March 22, 2024
Unprompted review
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Reply from LegalVision

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide, and we apologise for any inconvenience. If you would be open to discussing this further, please contact our client care team so we can address your concerns directly. Thank you for your feedback.

Rated 1 out of 5 stars

Misleading advice on the Gov.uk website contacted a company listed on the…

I contacted a company listed on the Gov.UK website for assistance in drafting a confidential agreement. They responded promptly the following day, offering one-off assistance and emailingq the required confidentiality agreement. However, I never received the email. When I asked for an explanation, a clerk informed me that the company only provided assistance to its members at reasonable rates and advised me to seek IP legal advice elsewhere. It is surprising to see a seemingly official government-affiliated company miss out on a potentially lucrative business opportunity without conducting a proper analysis.

March 15, 2024
Unprompted review
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Reply from LegalVision

Hi there, we're sorry to hear about your experience when you contacted our team about your contract needs. We appreciate your feedback and will ensure better communication in the future. If you still require assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

It has been a pleasure working with…

It has been a pleasure working with LegalVision. They have been direct, to the point and quick to respond to our needs. Working across a range of legal documents they have completed all tasks within the required timeframes.

March 11, 2024
Unprompted review
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Reply from LegalVision

We're thrilled to have provided you with a positive experience, Rebecca!

Rated 5 out of 5 stars

Satisfied client for almost 2 years…

Have been a client for almost 2 years now and everyone I deal with at LeaglVision are fantastic, very professional and courteous.

March 7, 2024
Unprompted review
LegalVision logo

Reply from LegalVision

We're truly grateful for your ongoing trust and loyalty over the past two years. It's been a pleasure assisting you!

Rated 5 out of 5 stars

Francis was brilliant.

Francis was very helpful, efficient and responsive when processing our visa. He made the whole thing very simple, kept us up to date at each stage and assisted with any challenges we faced. I would definitely recommend him and would be happy to work together again in the future.

February 29, 2024
Unprompted review
LegalVision logo

Reply from LegalVision

We're thrilled to hear about your positive experience with Francis! We look forward to assisting you again in the future!

Rated 5 out of 5 stars

I LOVE this business model

I LOVE this business model. Access to over 150 lawyers who are all specialised in particular areas, such an easy booking system and turn around times on projects is no later than 5 business days. Legal Vision are a pleasure to work with, I have two business' of which Legal Vision handle all our legals.

March 6, 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Glad you're loving our model Callan! Making legal stuff easy is what we're all about. Thanks for trusting us with both your businesses. It's a pleasure working with you!

Rated 5 out of 5 stars

Excellent!

I have worked with several fantastic lawyers at LegalVision and I am always thrilled at the standard of work as well as the response rate. Their program is easy to use and provides access to lawyers with a broad range of expertise. In particular, those in the general contracts team have been amazing to work with and have helped develop new tailored contracts and revise old ones.

March 6, 2024
Unprompted review
LegalVision logo

Reply from LegalVision

So glad to hear you've had great experiences with our team, Yulia! We're all about making legal matters easy and providing top-notch service. Looking forward to working with you more!

Rated 5 out of 5 stars

It has been 2 years in partnership with…

It has been 2 years in partnership with Legal Vision team. Still very helpfull, professional, smart and efficient. I had several different meetings with different lowyers for different topics on high level of quality. I totally recomend the.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Transforming Legal Support for Start-Ups

As a start-up based in Northern NSW, we have found Legal Vision's innovative and affordable legal support model to be of unparalleled value. Their professional and friendly team offers comprehensive assistance tailored for businesses like ours, ensuring peace of mind and enabling us to focus on growth. Legal Vision stands out for its service quality and its genuine commitment to supporting start-ups, making it an indispensable partner in navigating the legal complexities of business operations. Anyone seeking reliable legal guidance and support would highly benefit from Legal Vision's services.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

LegalVision made our product better.

We've been working with LegalVision for almost a year now. We have been incredibly impressed with the quality of advice we have received. In particular, Astrid's guidance and advice has been invaluable. Her expertise and commercial acumen have allowed us to build a much better product. When was the last time your lawyer helped you deliver a better customer experience? We're incredibly grateful to Astrid and the rest of the LegalVision team for their support of our business.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I have had a great experience working with Legal Vision. The team always helps and provides guidance on agreements and continual revisions in a timely manner. They are friendly and provide clear communication for our team.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

We have been using Legal Vision for over 3 months now and they have helped us with rewriting terms for our SaaS business and several other legal aspects.

We have used many legal firms in the past and we feel the subscription model really does work well.

Everyone we have dealt with have been friendly and professional and all agreed work has always been delivered on time.

We are looking forward with working with them over the next 5 years and will always recommend them.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Astrid Rivalland is a fantastic lawyer

Astrid Rivalland is a fantastic lawyer, she is a valuable asset to Legal Vision. Her attention to detail and ability to "join the dots" between clients' various legal needs, and legal and commercial needs is second to none.

February 19, 2024
Unprompted review

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