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LegalZoom Reviews 

31,711
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 10,124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many appreciating the quick response times and the clear, thorough information provided. The overall service and user experience are often described as easy, smooth, and efficient, simplifying complex processes like setting up an LLC or managing legal documents. However, some people mentioned issues with navigating the website without calling, and a few experienced long wait times for representatives to get assistance. A small number of customers also reported dissatisfaction with the company's handling of their tax returns and issues with business reinstatement, citing unresponsiveness and a lack of follow-through.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Customers had positive experiences with customer service, with many reviewers praising the professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers appreciating the knowledgeable and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process is often described... See more

Response time

People report positive experiences with response times, with many praising fast answers to questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ravi was a great help to me in recoving vital documents fir my busines MuSic 1970's LLC. Ravi was very patient, clear, polite and professional. It was an excellent experiance talking and working hi... See more

Company replied

Rated 5 out of 5 stars

Man I'm telling ya! Ever since I decided to make my dream come true and start my own art and design organization legal zoom has been the company that made it happen and I'm so thankful. Appreciate it... See more

Company replied

Rated 5 out of 5 stars

I spoke to Raymond Ardaniel today 7/2/26, he understood my situation and was able to assist me with all the answers I needed to bring this situation to a close. He was very patient and kind and I ap... See more

Company replied

Rated 5 out of 5 stars

I called with a question about my will and trouble accessing it etc. I had Mark on the phone and he was amazingly professional and helpful and able to walk a semi-computer literate person through acce... See more

Company replied


Company details

  1. Legal Services
  2. Business Administration Service
  3. Business to Business Service
  4. Estate Planning Attorney
  5. Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

32K reviews

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4.6

All reviews

(31,711)

9,479 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent excellent service

Excellent excellent service. He was very polite and helpful.

July 2, 2026
LegalZoom logo

Reply from LegalZoom

Hi Gregory,

We are so glad to hear that our service was excellent. We appreciate your kind words about Sukrit being polite and helpful!

Best,
Jason

Rated 5 out of 5 stars

Miguel was very helpful.

Miguel was very helpful.

July 2, 2026
LegalZoom logo

Reply from LegalZoom

Hi Kenda,

We appreciate you sharing that our agent Miguel was very helpful. We are so glad that we could provide a great experience for you.

Best,
Jason

Rated 5 out of 5 stars

Jay was wonderful and took his time…

Jay was wonderful and took his time explaining the changes that I made.

July 2, 2026
LegalZoom logo

Reply from LegalZoom

Hi Paul,

We're glad our team member Jay was wonderful and took the time to explain the changes. We appreciate your positive feedback!

Best,
Jason

Rated 5 out of 5 stars

Agents

Agents, Emilio and Ron were extremely helpful. Spoke with Emilio twice. Great assistance.
Both agents were very knowledgeable of the products and services. And thanks to LegalZoom.

July 2, 2026
LegalZoom logo

Reply from LegalZoom

Hi Ray,

We're so happy to hear that our agents Ron and Emilio provided great assistance and were very knowledgeable about our products and services. We appreciate your positive feedback.

Best,
Jason

Rated 4 out of 5 stars

Ease of usage

July 2, 2026
LegalZoom logo

Reply from LegalZoom

Hi Dawn,

Thank you for taking the time to write a positive review about the ease of your recent business formation experience!

Best,
Jason

Rated 5 out of 5 stars

Brianna Mares is always nice and kind…

Brianna Mares is always nice and kind and very professional answering all of our questions and taking the time to explain every step.

July 2, 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi Oscar,

We appreciate your feedback! We are so glad to hear our team member Brianna was nice, kind, and professional, and took the time to explain every step.

Best,
Jason

Rated 5 out of 5 stars

Elaisa supported me finding the LLC…

Elaisa supported me finding the LLC dissolution progress since I needed the articles of dissolution for closing my business bank account. She was very professional, gentle, and fully assisted me throughout the cordial conversation.

July 2, 2026
LegalZoom logo

Reply from LegalZoom

Hi Chang,

We're so glad to hear our team member Elaisa was professional, gentle, and fully assisted you with your LLC dissolution. We appreciate your positive feedback!

Best,
Jason

Rated 5 out of 5 stars

Lorie was great in helping me

Lorie was great in helping me. I'm grateful that she was the one that handled my requests today.

July 2, 2026
LegalZoom logo

Reply from LegalZoom

Hi Felix,

We are so glad our team member Lorie was great in helping you and handled your requests today. We appreciate your kind words!

Best,
Jason

Rated 5 out of 5 stars

Very fast and patient while staying on…

Very fast and patient while staying on line to make sure everything was filled in/filed correctly

July 2, 2026
LegalZoom logo

Reply from LegalZoom

Hi George,

We're so glad our team was fast and patient, ensuring everything was correctly filled in and filed. We appreciate your positive feedback!

Best,
Jason

Rated 5 out of 5 stars

The service is professionally perfect

The service is professionally perfect, very reliable and reasonably priced

July 1, 2026
LegalZoom logo

Reply from LegalZoom

Hi Mikhail,

We're so happy to hear that our service was professional, reliable, and reasonably priced. We truly appreciate your positive feedback!

Best,
Jason

Rated 5 out of 5 stars
LegalZoom logo

Reply from LegalZoom

Hi Anthony,

We appreciate you sharing your positive experience. We are so glad that our agent Nigel provided helpful support during your interaction with us.

Best,
Jason

Rated 5 out of 5 stars

Jona was Awesome!

Jona was Awesome! Thank you so much for helping me understand the process! I am so glad I went with Legal Zoom for my patent process.

July 1, 2026
LegalZoom logo

Reply from LegalZoom

Hi Zachariah,

We're so glad to hear that our team member Jona was awesome and helped you understand the process. We appreciate you choosing us for your patent journey!

Best,
Jason

Rated 5 out of 5 stars

She was courteous

She was courteous, helpful and researched the appropriate answers to my questions.

July 1, 2026
LegalZoom logo

Reply from LegalZoom

Hi Donovan,

We're so happy to hear our team member Sheena was courteous, helpful, and provided the appropriate answers to your questions. We appreciate your positive feedback!

Best,
Jason

Rated 5 out of 5 stars

Brianna was very good at explaining the…

Brianna was very good at explaining the process and answering any questions that I had

July 1, 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi Quinton,

We're so glad to hear our team member Brianna was excellent at explaining the process and answering all your questions. We appreciate your positive feedback!

Best,
Jason

Rated 5 out of 5 stars

Mildred Mosquito patiently walked me…

Mildred Mosquito patiently walked me through the final steps and helped me schedule a consultation. Very helpful.

July 1, 2026
LegalZoom logo

Reply from LegalZoom

Hi Michael,

We appreciate you sharing your positive experience. We're happy to hear that our team member Mildred patiently walked you through the final steps and helped schedule your consultation.

Best,
Jason

Rated 5 out of 5 stars

Ashwyn

Ashwyn, has very helpful in resolving my billing issue. I truly appreciate his patience.

July 1, 2026
LegalZoom logo

Reply from LegalZoom

Hi Margarita,

We're so glad our team member Ashwin was very helpful in resolving your billing issue. We truly appreciate your kind words about their patience!

Best,
Jason

Rated 5 out of 5 stars

they were very helpful

they were very helpful

July 1, 2026
LegalZoom logo

Reply from LegalZoom

Hi Desira,

We appreciate you sharing your experience with us. We are so glad to hear Ashwin's assistance was very helpful.

Best,
Jason

Rated 5 out of 5 stars

Easy!

Easy!
Process in setting up LLC was very easy.

July 1, 2026
LegalZoom logo

Reply from LegalZoom

Hi Karla,

We're delighted to hear that you found the LLC setup process to be very easy. We appreciate you sharing your positive experience!

Best,
Jason

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