Alfie Cruz was excellent. I needed help completing my healthcare power of attorney and he/they stayed with me and guided me patiently through the process, - answering all of my questions - until it wa... See more
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LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.
By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.
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We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

954 Villa St, 94041, Mountain View, United States
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Very helpful, very informative very professional- your representative made it so pleasant!
Thank you imram!

Reply from LegalZoom
Both, Jasmine, and before her, David Benavides, were very helpful. They were also extremely patient, which we all observed to be as very important in dealing with the population you are dealing with (seniors, late-in-life people, etc.). They both answered my questions, and Jasmine walked me through the actual application. I will say that your user interface, the tech part, was not always smooth. It was easy to get lost in, and difficult to backtrack. I admittedly made a couple of errors while setting up my account, and then got blocked from proceeding. I then had a bit of a meltdown, and had to resume the next day. I also noticed our connection lagged at times, despite my having a 300 Mbps connection on my end. I am computer literate, somewhat, and have owned & used Apple computers since the mid-90's. Some people, especially ME, like things simple. We are not impressed by complexity. So, it's something to keep in mind, that the more user-friendly you can be, given your clientele, the better.

Reply from LegalZoom
Catherine Panerio provided exceptional service. The best customer service I’ve received in the last 10 years. She anticipated questions, provided information I needed (put herself in my shoes). She should be teaching others, she’s a highly skilled representative. She was quick using different systems, repeating information, asking questions. I give her an A++++ for service.

Reply from LegalZoom
Janet was a perfect assist through the formulation of my LLc.

Reply from LegalZoom
Sarah was very helpful and called me to make sure I was taken care of

Reply from LegalZoom
So easy to apply for my llc from the comfort of my back porch! Thanks

Reply from LegalZoom
At first, I was given bad information. I called for assistance and got tremendous help. Saved me a ton of time and money.

Reply from LegalZoom
Your customer service rep was pleasant and helpful helping me find the download documents.

Reply from LegalZoom
Mansi answered all my questions in a very professional way!

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Reply from LegalZoom
The process was easy and the Vanessa Alverez was very helpful over the phone

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Reply from LegalZoom
Keziah stuck with me through a difficult request with a number of twists and turns. It felt like Keziah might have been a little too focused on her commission, but we got there eventually

Reply from LegalZoom
The ease with which I can continue my progression toward a trademark.

Reply from LegalZoom
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