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LegalZoom Reviews 30,973

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 10,861 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, patience, and helpfulness, making the process of setting up businesses or legal documents easy and understandable. Many people appreciate the excellent customer service, noting that representatives are quick to respond, knowledgeable, and provide clear answers to their questions. The overall service is often described as efficient and user-friendly, simplifying complex legal tasks and guiding users through each step. However, some reviewers were not happy with customer service, mentioning long hold times, disconnected calls, and a lack of knowledge from some representatives. A few other people also felt that the process could be confusing or that they encountered issues with upselling and inconsistent information.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are often... See more

Service

Users describe positive interactions with service, highlighting helpful, professional, and pleasant... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the legal process fast, easy, and... See more

Response time

People report positive experiences with response time, with many customers praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dear LegalZoom Team, I am writing to share that my experience with LegalZoom has been very positive. Your services were instrumental in helping me get my small business set up. Thank you for... See more

Company replied

Rated 5 out of 5 stars

Lisa Montoya is doing a wonderful job helping me (a clueless first time business owner) to build my business credit. Lisa’s quick, efficient, informative, and pleasant to interact with. I’m more tha... See more

Company replied

Rated 5 out of 5 stars

Gerald was very patient & pleasantly not only was he helpful ,he was also professional . Gerald walk me through every step with patient. I really appreciate that. Gerald made me feel comfortable whi... See more

Company replied

Rated 5 out of 5 stars

Refreshing that it was an human and not an ai chatbot. He answered my question immediately and accurately. Then sent my documents by email, which I didn’t ask for but was even more helpful. Above and... See more

Company replied


Company details

  1. Legal Services
  2. Business Administration Service
  3. Business to Business Service
  4. Estate Planning Attorney
  5. Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

31K reviews

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Rated 5 out of 5 stars

Lori was extremely knowledgeable and helpful!

Lori was very knowledgeable and took the time to clearly explain my business taxes, including the differences between a Partnership and an S Corporation. She answered all of my questions and helped me understand the benefits of each option. She also provided helpful recommendations for the future as our business continues to grow. I appreciated her guidance and would highly recommend her to anyone looking for tax and business advice.

June 1, 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi Brooke,

We're so glad to hear that our team member Lori was knowledgeable and took the time to explain your business taxes thoroughly. It's wonderful knowing that our guidance helped you understand the benefits and recommendations for the future. We appreciate your high recommendation!

Best,
Jason

Rated 5 out of 5 stars

Just getting started, grateful for the knowledge and support.

I called about a question that I wasn't sure how to answer, not only did he help me understand the question and the best way for me to answer it he stayed on the phone with me until everything was completed.

June 4, 2026
LegalZoom logo

Reply from LegalZoom

Hi Rachel,

We're so glad to hear we could provide such thorough and helpful support. Thank you for sharing your positive experience!

Best,
Jason

Rated 5 out of 5 stars

Love the focus on customer service

Quick assistance, focus on customer service, easy transfer between departments for a resolution

June 4, 2026
LegalZoom logo

Reply from LegalZoom

Hi John,

We're so glad our quick assistance and customer service made your experience easy. We appreciate your feedback!

Best,
Jason

Rated 5 out of 5 stars

Great

Quick, concise, polite, professional. Lisa Montoya was great

June 3, 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi Josh,

We appreciate your kind words. We are glad to hear LIsa provided a great experience.

Best,
Jason

Rated 5 out of 5 stars

Very helpful and nice with assisting my…

Very helpful and nice with assisting my request. Spoke very clearly and professional.

Thanks

June 4, 2026
LegalZoom logo

Reply from LegalZoom

Hi Clinton,

We're so glad to hear Karthik's assistance was helpful and professional. Thank you for your kind words!

Best,
Jason

Rated 4 out of 5 stars

Clear Information given

Clear Information given

June 4, 2026
LegalZoom logo

Reply from LegalZoom

Hi Tamara,

Thank you for taking the time to write a positive review about your recent support experience with Rhutika!

Best,
Jason

Rated 5 out of 5 stars

Customer service

Customer service

June 4, 2026
LegalZoom logo

Reply from LegalZoom

Hi Jamaal,

Thank you for taking the time to write a positive review about your recent customer service experience!

Best,
Jason

Rated 5 out of 5 stars

Excellent customer assistance on the…

Excellent customer assistance on the phone. They resolved all my issues very professionally without any problems.

June 4, 2026
LegalZoom logo

Reply from LegalZoom

Hi Adam,

We're so glad to hear our phone support resolved your issues professionally. We appreciate your feedback!

Best,
Jason

Rated 5 out of 5 stars

Eldie was very thorough and very…

Eldie was very thorough and very helpful with my request for cancellation. I really appreciate all the help I got thank you.

June 3, 2026
LegalZoom logo

Reply from LegalZoom

Hi Julie,

We appreciate your feedback. We are glad our team member Eldie was thorough and helpful with your cancellation request. Thank you for your kind words.

Best,
Jason

Rated 5 out of 5 stars

Good job

It was great experience

June 3, 2026
LegalZoom logo

Reply from LegalZoom

Hi AD,

We're glad you enjoyed your experience with Seimier. Thank you for your kind words.

Best,
Jason

Rated 5 out of 5 stars

I like government services available…

I like government services available through LegalZoom I don’t have to actually do the work myself especially when I don’t understand the specifics on simple terms.

June 3, 2026
LegalZoom logo

Reply from LegalZoom

Hi Keith,

We're happy to hear our services simplify complex tasks for you. We appreciate your positive feedback!

Best,
Jason

Rated 5 out of 5 stars

Excellent prompt service

Excellent prompt service

June 3, 2026
LegalZoom logo

Reply from LegalZoom

Hi Charlotte,

Thank you for taking the time to write a positive review about the prompt service you received from Maurick during your recent support experience!

Best,
Jason

Rated 5 out of 5 stars

A1 experience

June 3, 2026
LegalZoom logo

Reply from LegalZoom

Hi Roy,

Thank you for taking the time to write a positive review about your business formation experience!

Best,
Jason

Rated 5 out of 5 stars

Elaiza Agonia was incredibly helpful

Elaiza was incredibly helpful and very easy to connect with. She’s a fantastic example of who I would hope to hear on the other end of a line when considering the route to take with my business. Thanks again!

June 3, 2026
LegalZoom logo

Reply from LegalZoom

Hi Christopher,

We're so glad to hear our team member Elaiza was helpful and easy to connect with. We appreciate your kind words about their assistance. Thank you for your feedback!

Best,
Jason

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