Legend picked up our house contents in Cahors, France, on a Saturday at 09.00 and left at 16.10. On Monday they arrived at our house in Dorset, England and unloaded and unpacked in 5 hours. The same 2... See more
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It has been a year since we contracted with them and items arrived in the US in January and we can’t get ahold of anyone. The broker in the US says the same thing. Our items were time sensitive and fr... See more
I had a good experience with legend removals, not perfect, but definitely positive! We did a European move from the UK to Switzerland, we made a few changes to our order before collection and... See more
Legend Removals believes a one star review should be reserved for when they didn't provide any service at all. This should tell you everything you need to know about the bar of service Legen... See more
Company details
Written by the company
With our expertise in removal and storage services throughout the UK, Europe, and Internationally and cost-effective solutions, we make your move to new home stree-free. Our services are timely and tailored to your specific requirements. As certified UK & International Removal Specialists, we have helped to relocate more than 10,000 clients to over 160 countries around the world. We are proud members of both IAM (International Association of Movers) and the Move Assured, guaranteeing the safety of all of our customers' belongings. So you can rest assured knowing that we prioritize you and your move from start to finish. Our services cover domestic removals within the UK, European relocations within the EU, and overseas relocation to USA, Australia, and many more countries. Experience a stress-free relocation with Legend Removals today! Contact us to start planning your move and see just how easy it can be.
Contact info
Unit 3 Highpoint Business Village , TN24 8DH, Ashford, United Kingdom
- 0800 7797 888
- info@legendremovals.co.uk
- legendremovals.co.uk
3.1
Average
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 48 hours
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Netherlands to UK sorted without drama
Netherlands to UK sorted without drama, Ilya handled my quote quickly, price was competitive, pickup and drop both landed in the promised time window and they adapted to my preferred delivery date.
August 21, 2025
Moved from London to Switzerland with…
Moved from London to Switzerland with Legend Removals Ltd, the crew dismantled our furniture, wrapped it all, then rebuilt everything on arrival, cheerful team and zero stress.
August 17, 2025
Unprompted review
great experience
moved london to switzerland. great experience. friendly, quick to respond, mover guys were exceptionally friendly, packed/disassembled everything and put it all back together at the destination.
May 7, 2025
Unprompted review
Super easy and fuss-free move
Super easy and fuss-free move with Legend Removals from Netherlands to the UK.
I was assisted by Ilya through the process of the quotation, he answered all of my questions promptly and provided a very competitive quote relative to many other removal companies I have contacted.
The move itself was super fuss-free, they picked up and delivered the boxes exactly during their time window and were very efficient. We also had some requests with regards to the delivery date and they were very accommodating to them. I would highly recommend these movers!
May 10, 2025
Unprompted review
Good but too expensive compared with premium moving companies
I used Legend removals for a recent move to Geneva. They were recommended to me by a friend. I did extensive research on different firms as there are many unsavoury options out there. From a service perspective, they were quick to reply via whatsapp or email but are not based in the UK (this wasn't an issue for me). The packers were courteous but didn't use premium materials and artworks were wrapped directly in cardboard rather than bubblewrap as an example. The movers were on time and unpacked goods in the right rooms afterwards. The quoting process was fraught with poor salesmanship and they didn't attend the property to see how much volume there was to move, they just went off other quotes I had received. The biggest issues I had was that they said we only needed two luton vans vs a large truck (this is what the other premium firms said we needed). In the end we needed the large truck and they had to procure a third luton van at large additional expense at the last min once they realised they needed it. This was less than ideal and ended up increasing the amount we paid well above premium options that used larger trucks (that could have taken everything). We also had issues with expensive goods arriving broken, but as they were mechanically broken and didn't have evidence of being dropped their insurance didn't pay out. They also promised to be able to transport wine that they couldn't do in the end. Overall, they delivered most of my goods and had decent staff but there pricing is way in excess of what more premium and better rated firms like GB Liners or TCA charge.
February 14, 2025
Unprompted review
Reply from Legend Removals Ltd
Dear Alex,
Thank you for taking the time to share your detailed feedback — we genuinely appreciate your trust in choosing Legend Removals for your move to Geneva, and we're grateful for the opportunity to support you during such a significant transition.
We’re glad to hear that our team communicated promptly and that the movers were courteous, punctual, and careful in placing your items where needed. We also appreciate your acknowledgment of the positive aspects of our service amidst the challenges you experienced.
Regarding the quoting process — while we often work from virtual surveys and volume assessments, as was done in this case, we understand how an on-site visit might have added clarity and reassurance. We take your comments onboard as we continue to refine our pre-move assessment practices.
Concerning the additional vehicle — you're right that the need for a third van was not ideal. The logistics were affected by access and weight restrictions, which unfortunately limited the use of a large truck in this particular case. That said, our team did work to minimise the impact by negotiating and reducing the added cost as much as possible.
As for the wine collection, our understanding was that it was stored in a standard facility and not in a customs-bonded warehouse. This unexpected change indeed created complications, and we're sorry this couldn't be resolved more smoothly.
We also understand your concerns about the packing materials used, especially for artwork. While our packers follow professional procedures, we recognise that different clients have different expectations and preferences. We'll certainly revisit our internal guidelines to ensure alignment with premium standards, especially for high-value items.
With regard to the insurance, we regret that the damage to your items wasn't covered. As you know, insurance claims are assessed by third-party providers based on specific criteria, and unfortunately, mechanical failure without external damage is often excluded. That said, we are always available to support clients through the claims process to the best of our ability.
Overall, your feedback is incredibly valuable, and we’re sorry that your experience didn’t fully reflect the high standards we aim to deliver. We’re always learning, growing, and adapting — and your insights play a big part in helping us do just that.
With warm regards,
The Legend Removals Team
Legend has properly named their…
Legend has properly named their company. They are seriously the best that we have found, and we've been using a ton of movers in the last couple years. Thank you for always delivering a great job!
April 12, 2025
Unprompted review
Reply from Legend Removals Ltd
Hi Nico — really appreciate you taking the time to share your experience.
It means a lot to hear that we stood out after your experience with multiple moving companies. Providing reliable, high-quality service for complex European house moves is exactly what we focus on, and your feedback confirms that our approach is working.
Thanks for acknowledging the consistency and care we put into every move. If you know anyone planning a relocation across Europe, we’d be happy to help them with the same level of service.
Appreciate the trust — looking forward to supporting you again when the time comes.
I moved from the UK to Spain with…
I moved from the UK to Spain with Legend Removals, and I couldn’t be happier. From the moment they arrived, I felt completely at ease. They packed everything meticulously, including custom crating for my 75-inch TV. Everything was treated with such care, and when it arrived, the team placed everything exactly where I wanted it. A special thanks to Alex for his hard work and friendly attitude—made the whole experience stress-free!
March 13, 2025
Reply from Legend Removals Ltd
Hey Kason,
Wow, what an awesome review—thank you! Moving from the UK to Spain is a big deal, and we’re so happy we could make it a stress-free experience for you. Our team takes packing seriously, and it’s great to hear that the custom crating for your 75-inch TV kept it safe and sound!
Massive shoutout to Alex for his hard work and positive vibes—he’ll be thrilled to hear this! If you ever need another international move or know someone planning one, we’d love to help. Wishing you all the best in your new home in Spain!
Cheers,
The Legend Removals Team 🚛✨
Excellent Service from Max!
I had an amazing experience with Max, who came to collect my belongings for my move. From start to finish, he was very professional, careful, and efficient. He handled everything with great attention to detail, ensuring my items were safely transported. His friendly and helpful attitude made the whole process stress-free. I truly appreciate his hard work. Thanks again, Max!
March 25, 2025
Unprompted review
Reply from Legend Removals Ltd
Hey Rayane,
I just want to take a moment to thank you for your kind words. It really means a lot to us. Moving can be a stressful experience, but I’m so glad that Max was there to make it smooth, professional, and even enjoyable for you.
At Legend Removals, we take great pride in providing careful handling, efficient service, and stress-free moves—and it sounds like Max delivered exactly that! I’ll be sure to pass along your appreciation; I know he’ll be thrilled to hear it.
If you ever need removal services again, or if you know someone planning a move, we’d love to help. Wishing you all the best in your new place!
Take care,
Legend Removals 🚛✨
Very good service from NL to UK
Very good service from Netherlands to UK and reasonable prices. I would recommend Legend Removals and I will use them for my next move.
March 25, 2025
Unprompted review
Reply from Legend Removals Ltd
Hey Gordon,
Now that’s the kind of review that puts a smile on our faces. Smooth service, great pricing, and a happy customer—that’s what Legend Removals is all about. Moving from the Netherlands to the UK is no small journey, and we’re thrilled we could make it a breeze for you.
We’d love to help with your next move, and if you know anyone else looking for a reliable international removal service, send them our way—we’ll take great care of them.
Until next time,
Legend Removals 🚛✨
We used Legend Removals for collection
We used Legend Removals for collection, storage, and redelivery during our prolonged move. Working with Jack in sales was great—he was always available to answer questions and made sure everything went smoothly. The team thought of every detail, including bringing a smaller vehicle for redelivery in case the larger truck couldn’t access our property. Great service from start to finish!
March 13, 2025
Reply from Legend Removals Ltd
Hey Edith,
Now that’s the kind of review that makes our day! A smooth, well-planned move is what we aim for, and it sounds like Jack and the team delivered exactly that. From secure storage solutions to thinking ahead with a smaller redelivery vehicle, we’re all about making moves stress-free and seamless.
Really appreciate you taking the time to share your experience. If you ever need removals, storage, or another big move, we’d love to help. And if you know someone looking for top-notch service, send them our way—we’ll take care of them like family.
Stay awesome,
Legend Removals 🚛✨
I can’t recommend Legend Removals…
I can’t recommend Legend Removals enough for their professionalism and great attitude. Moving house is stressful, and I hadn’t finished packing when the team arrived, but they just worked around me and kept everything running smoothly. The next morning, they were right on time, and within a few hours, everything was unloaded and set up. A special thanks to Andrei for his calm and efficient approach—it made all the difference. A truly fantastic service!
March 13, 2025
Reply from Legend Removals Ltd
Hazeley, your feedback is truly appreciated! Moving can be one of life’s most stressful events, and it’s incredible to hear that our team—especially Andrei—helped make your experience smooth and worry-free. At Legend Removals, professionalism, efficiency, and a customer-first attitude are at the core of what we do. Knowing that we were able to adapt, keep things running seamlessly, and provide fantastic service makes our work all the more rewarding. Thank you for your trust, and if you ever need another stress-free move, we’d be honored to assist you again!
Legend Removals were recommended to us…
Legend Removals were recommended to us by a friend, and I'm so glad we went with them. The team was friendly, helpful, and worked incredibly fast to unload the truck. The office staff were patient and easy to talk to, making the whole process stress-free. I’ve already told others about them—highly recommended!
March 13, 2025
Reply from Legend Removals Ltd
Hailey, when it comes to moving, speed, strength, and precision matter—and it sounds like our team delivered a five-star roundhouse kick to stress! We’re happy that you trusted Legend Removals (and your friend’s great recommendation) for your move. A friendly, efficient crew and a patient, helpful office team? That’s what we call an unstoppable combination. Thanks for spreading the word-of-mouth - we really appreciate it ! If you or anyone you know ever need another smooth, stress-free move, you know who to call. Stay legendary!
Upset to have to leave this review as…
Upset to have to leave this review as Nelio was originally so helpful with my quote. He beat another companies quote on a 7.5 tonne van from Wales to France. So despite poor reviews I used Legend removals. What an absolute sham. A driver turned up in a Luton van on the day of our move and was an hour late arriving. My husband immediately said the van was too small and not what we ordered. The driver then tried to make a deal with us to get another van to load our furniture into aswell. He said don't tell Nelio but went outside and it was obvious they were on the phone to each other discussing it together trying to charge me for 2nd van. I called him out on this and he laughed. I rang Nelio who organised another van saying it would arrive 4pm
It arrived 8pm and we were loading well into the night. It has been an awful experience. Nelio gave us 2 weeks extra storage and to my surprise our furniture was actually being stored on London not France our destination. He is still wrangling over the 2nd van charge and trying to charge me for his mistake. After our experience I feel these are a load of shisters and I would avoid at all costs. I've got to go to Trading Standards to sort it and get my stuff delivered. Do not use them. One stand out alarm bells was when Nelio suggested I pay the fee into his girlfriends account as he was having trouble with PayPal payments. I obviously said no! Now the Directors in touch saying on line here he has no knowledge but he contacted me this morning saying he has sacked Nelio on 24th January and has no knowledge of where my furniture has gone! A police matter now as I'm taking this further. The Director also says he hadn't had the money we paid his team member. I'm going to fraud team of police.
Our data should have been protected by GDPR and should be covered by that. This is a breach of that aswell.
January 16, 2025
Unprompted review
Reply from Legend Removals Ltd
Dear Christine
We are truly sorry to hear about your distressing experience, and we appreciate you bringing this to our attention. We want to clarify that Legend Removals Ltd did not carry out your move and had no involvement in the service you received. Unfortunately, it appears that an ex-employee acted dishonestly and arranged your move outside of our official business operations.
We take this matter very seriously and have already terminated the individual responsible as of January 24th. Additionally, we are fully cooperating with the authorities to ensure accountability.
We understand the frustration and inconvenience this has caused you, and while we had no direct involvement in your move, we want to assist in any way we can.
Again, we deeply regret what has happened and appreciate your patience as we work to prevent such issues in the future.
Best regards,
Legend Removals Ltd team
Moving from the UK to Switzerland is…
Moving from the UK to Switzerland is already stressful enough, but these guys actually made it... well. 😂 The team was super professional (but not in that cold, robotic way), really quick, and actually seemed to care about my stuff.
Packing, transport, the whole thing—it all went way smoother than I expected. They kept me updated, so I wasn't sitting there panicking, wondering where my things were. And yeah, everything arrived in one piece, right on time (which, let's be honest, is kinda rare these days).
Honestly, if you're moving and don't wanna lose your sanity, just go with these guys. 100% worth it!
March 2, 2025
Reply from Legend Removals Ltd
Christopher, this review is pure gold. Moving from the UK to Switzerland? Yeah, that’s next-level stressful—but hearing that we actually made it not a nightmare (and maybe even a little enjoyable? 😂) is exactly why we do what we do.
Super professional, fast, and actually caring about your stuff? That’s the Legend Removals way. We get that moving is more than just boxes and trucks—it’s your life packed up, and you deserve to know it’s in good hands.
So glad everything arrived in one piece, right on time (seriously, we know how rare that can be these days). If you ever need another move—or know someone who does—we got you. Appreciate you, Christopher!
So happy with the final result
So happy with the final result. Thank you again! Things went as smooth as they could and the service was absolutely superb
March 1, 2025
Reply from Legend Removals Ltd
Emily, we appreciate you taking the time to share your experience. A smooth, seamless move and superb service—that’s exactly what we strive for at Legend Removals.
Moving can be complicated, but our goal is always to make it as effortless as possible for our customers. Your satisfaction is what drives us, and we’re glad we could deliver a stress-free experience for you.
Thanks again for choosing us, and if you or anyone you know ever need a reliable, professional moving service, we’re always here to help!
We moved from England to Spain with…
We moved from England to Spain with this company. All items were delivered in their original condition and quantity. The team worked quickly and efficiently. We are very grateful for their work.
I highly recommend this company.
February 12, 2025
Unprompted review
Reply from Legend Removals Ltd
Hello :)
First of all, just wanted to say—thank you. Thank you for taking the time to share your experience, and thank you for trusting us with your move from England to Spain. Moving across borders is a big deal, and I couldn't be happier to hear that everything arrived safely, just the way you left it.
Now, you mentioned our team worked quickly and efficiently—that right there, that’s what we strive for every single day. We believe that a stress-free international move isn’t just about getting things from point A to point B, but about making sure folks like you feel confident and cared for every step of the way.
Your recommendation means the world to us. If you or anyone you know ever need another smooth and reliable moving service, we’ll be right here, ready to help. Wishing you all the best in your new home in Spain!
Warm regards,
Legend Removals Team
They were incredibly helpful and more…
They were incredibly helpful and more importantly efficient in assisting me with my move. I had to up and leave in a bit of a hurry and I commend them for being extraordinarily competent but also kind in handling my specific request. Great overall service!
February 25, 2025
Reply from Legend Removals Ltd
Hi Matt,
Thank you so much for your fantastic review! 😊 We’re happy to hear that our team was not only efficient but also helpful and kind during your move. Moving in a hurry can be stressful, and we’re so glad we could provide you with a smooth, hassle-free relocation experience. Your commendation means the world to us!
We take pride in delivering top-notch moving services with both speed and care, and it’s wonderful to know that we met your expectations. If you ever need assistance again—or know someone who does—we’d love to help! 🚛✨
Wishing you all the best in your new place!
Legend Removals Team
Happy with this company
Happy with this company. We just had to move a table and a sofa from Netherlads to Uk and Legend Removals did it great. At the begining we were a little bit untrustful but Ilya solved all our doubts and misunderstandings very well. Collection and delivery guys were very professional and helpful. I would definitely recomend them.
January 29, 2025
Unprompted review
Reply from Legend Removals Ltd
🌟 A Big Thank You, Carmen! 🌟
Carmen, your words just warmed our hearts! 💛 We know that trusting a company with your move—especially across countries—can be a big step, and we’re absolutely thrilled that Ilya and our team made the experience smooth for you! 🙌
At Legend Removals, we believe every move should be stress-free, and hearing that our collection and delivery team was professional and helpful means everything to us. Thank you for recommending us—we truly appreciate it! ✨
Wishing you all the best in your new space! 🚛🏡💫
— The Legend Removals Team 🚀
Fantastic international moving service
Used Legend Removals for my international move to Spain and couldn't be happier! The team was super professional, kept me updated throughout, and handled everything with care. Really impressed with how smooth it all went.
February 13, 2025
Reply from Legend Removals Ltd
Ricardo, your words mean the world to us! At Legend Removals, we believe that every move—especially an international one—should be seamless, stress-free, and handled with the utmost care. Your experience reflects the dedication of our team, and we’re thrilled to hear that you felt informed and supported every step of the way. Customer obsession is at the heart of what we do, and we’re grateful you chose us for such an important transition. Wishing you all the best in your new home in Spain—thank you for trusting us!
Avoid at all cost!
We moved from The UK to Spain. We agreed a collection and a delivery date. They didn’t respect the delivery date at all. We had to go to an AirB&B as we had nothing. We had to email numerous people in the company and no one did anything. When the things arrived, screws were missing, pieces were missing, things were scratched, dented, bent, a disaster. They gave us such a bad service.
February 2, 2025
Unprompted review
Reply from Legend Removals Ltd
Dear Begoña Ibarreta,
Thank you for taking the time to share your experience. We deeply regret that your move did not meet your expectations and sincerely apologize for any inconvenience caused.
While we did our best to coordinate your delivery within the agreed window of January 27th to January 29th, unforeseen circumstances, including a mandatory preventative maintenance inspection on one of our vehicles, unfortunately delayed the final delivery until February 2nd. We understand how disruptive this was and sincerely empathize with the difficulties this caused.
In response to your concerns about missing screws and parts, our operations manager has discussed solutions with you, and we’ve provided guidance on sourcing the necessary replacements. Please be assured that we are committed to resolving this to your satisfaction.
As a company with 14 years of experience in removals, we pride ourselves on delivering reliable service. While this instance did not meet our usual standards, we believe it does not warrant a one-star rating, which typically reflects no service at all. We delivered your belongings and have actively worked to address your concerns, and we kindly ask you to consider updating your feedback.
Thank you again for your patience and for giving us the opportunity to improve.
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