Legion Of Vapers Reviews 1,366

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent customer services from a first time buyer. Ordered on Wednesday and arrived on Friday. Items were well protected and items were in mint condition. Cannot recommend them highly enough. Thanks... See more

Rated 5 out of 5 stars

I purchased the San aio dna 80c kit in raw aliminium nice lookin aio comfortable in the hand, looks good and the shift tank is a really good vape using the. 15 vaperz cloud stock coils, overall I am e... See more

Rated 1 out of 5 stars

Purchased an Aspire Cyber X which became faulty and have emailed LOV'S 6 times starting in November attaching videos photos etc, It's now January and the only reply I've had is two emails stating they... See more

Rated 5 out of 5 stars

Brilliant company, They do 5 for £10 deal which is very generous compared to other companies, Free delivery, but best yet is they have klarna option making them even more affordable, site is easy... See more

Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Written by the company

Legion Of Vapers are an online vape shop in London, UK. We offer the cheapest prices on vaping products inc OXVA, Vaporesso, SMOK, Aspire, VOOPOO, GeekVape, SMOANT, UWELL and more. All of our eCigarette products come with fast delivery and exceptional customer service. We also have a huge selection of E Liquids from Twelve Monkeys, Bar Juice, Elux, Riot Squad,Vape Dinner Lady, IVG, Candy King, Nasty Juice, Cuttwood and various other leading manufacturers. So if you are in London, UK come and grab some e-liquids, vape tanks, vape kits, replacement coils from us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Value & Speed

Ordered on a Tues afternoon and delivered the next day, (impressed). I found the prices 20% cheaper than nearest competitor. Great service, great communication. First time using this company and will definitely use and recommend them to friends.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE ☆☆☆☆☆

Excellent quality of genuine products. Fast dispatch and delivery even over a bank holiday. I will definitely be using them from now on for my coils after my last supplier sent knock offs. Many thanks ☆☆☆☆☆

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Legion of Vapers , fantastic service

The response of legion of vapers was fast and very quick. Answered my emails and replied same day. Sorted out my issue with a product and sent me a replacement very quickly. Over the moon with their helpfulness. Will have have no problems recommending them to all of my friends and family.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Fake elfbar P1 Pods

I've been using Elf Bar P1 Pre-filled E-Liquid Pod - Banana for 2 years and saw these very cheap on the on line store........cheap for a reason...

100% fake

5 boxes straight in the bin and back to my usual supplier

August 8, 2025
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you were disappointed with your recent order of the Elf Bar P1 Banana Pods.

We’d like to reassure you that the products we stock are always sourced through official and trusted suppliers. The Elf Bar P1 Pods you purchased are not fake — they are clearance stock, which is clearly highlighted on the product page as past their best-before date, and are being sold below cost for this reason. We understand this may not suit every customer, which is why we make this as clear as possible across multiple sections of the listing.

We’re always happy to help resolve any concerns, so it’s a shame you didn’t get in touch with us directly before leaving your review. As vapers ourselves, and having been part of the UK vape industry for over a decade, selling counterfeit or fake goods goes completely against our ethos and everything we stand for.

We’d love to understand more about what led you to believe the items were fake so we can support you properly. If you’re open to it, please reach out to our team directly and we’ll do everything we can to make this right.

Rated 5 out of 5 stars

Absolutely the best customer service…

Absolutely the best customer service ever! I made an error with my posting address and Legion of Vapers kindly sorted it and without charging me! Will definitely be using them for all my vape pods supply’s. First time using them as well. Really impressed with the above and beyond service! Thank you 🤩

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I've been using Legion of Vapers for many years now and have always been very impressed with their service and value for money. Now it's very easy to be impressed when everything goes smoothly but it's when something goes wrong that you find out what a company is really like. I had a problem with my latest order from here, the first problem I've had in all the years I've been ordering from here, and I'm happy to say they sorted it out without issue. There was no messing about or trying to pass the buck just a quick and helpful resolution. I really can't recommend Legion of Vapers highly enough, great service when everything goes right and great service when something goes wrong.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

This company is absolutely…terrible

This company is absolutely unacceptable. I ordered a Thunderhead Creation AIO mod and a Boro tank totalling £104.00, along with a Stalk RTA for £32.99. Both items arrived faulty, and their solution was nothing more than a meager £25.00 voucher. To top it off, items were missing from my order when using the £25.00 voucher Do not buy any vaping products from LOV

July 17, 2025
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Hi there

We’re genuinely sorry to hear that you feel this way and appreciate the opportunity to provide some clarity.

Your initial concern regarding the Thunderhead Creations AIO Mod was first brought to our attention in February '25. At the time, we asked for a short video showing the fault and the authentication sticker from the box to help us verify and resolve the issue. Unfortunately, you informed us that both the device and its packaging had already been disposed of due to safety concerns. As the mod features a removable battery and is widely used without such risk, this made verification very difficult. Nonetheless, when you re-contacted us in May—a couple of months after the original purchase—we still wanted to offer a resolution. We issued a £25 credit as a goodwill gesture, which you accepted and used in a subsequent order.

Regarding your most recent issue with the Stalk RTA received in May '25, you kindly provided us with photos of the fault. As per our standard return policy, we requested that the item be sent back to us so we could inspect it and either issue a refund or a replacement. This is standard industry procedure and ensures fairness for all parties.

Regarding your comment about missing items from your order placed on July 11th, we have again attempted to assist by requesting a photo of the signed packing slip included in the parcel. This would enable us to identify the staff member responsible and cross-reference our CCTV footage for accuracy and internal training purposes. Unfortunately, you declined to share this, which limits our ability to investigate further.

We’re always here to help and have tried to resolve each issue fairly and within our policies, even in cases where products were no longer available for return or assessment. Our team takes all feedback seriously, and we apologise that, despite our efforts, you remain dissatisfied.

If you change your mind and wish to work towards a resolution regarding your recent order, we are still available to assist you further.

Kind regards,
The Legion of Vapers Team

Rated 5 out of 5 stars

Great company outstanding customer …

Great company outstanding customer service been ordering for a while and always a great experience& no problems, had a slight imperfection on a item i brought recently (not their fault at all) but they solved the problem straight away, so im happy to say I will continue to shop hear and as always glad to recommend this company

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Very Disappointed

This was my go to vape store for a long time. I have spent a significant amount of money with this company, buying in bulk fairly regularly. However, they recently run a promotion where they were selling stock for as little as 50p. From the marketing material and he on-site content it seemed this was because with the law soon changing (which will make their disposable vape stock worthless) they decided to at least try to make some money from this stock before they have to dispose of it.

However, when I received the vapes, I noticed very quickly that they seemed old. The boxes were faded, the packets inside were inflated slightly in some cases, and the vapes themselves tasted disgusting and some were low in battery life. I noticed that all but one of them had no expiry date on them, and the one that did was out of date.

I of course complained and asked for a refund. After some back and forth, they suddenly said that the site had always stated that they were expired. I checked and the products did in fact say EXPIRED in the product title, however when I checked the source code of the pages, I could see they had added this to the pages days after my initial complaint.

I explained this, but this was still not good enough to get a refund. Instead they asked me to return the products unopened. Which is ridiculous. They are of no value to them, being expired and of course I would have opened them, so there was no possibility of this happening.

I am very disappointed, very bad business and will be finding another vape store to buy from in future.

May 24, 2025
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Thank you for your feedback. We’re genuinely sorry to hear that you’re dissatisfied with your recent purchase.

To clarify, the 50p promotion clearly reflected clearance stock ahead of the upcoming disposable vape ban. The listing was updated to include “EXPIRED” in the product title for added clarity following your initial message. However, it’s important to note that the original content already referenced the items as expired, and this was visible in the source code and the product description prior to your order being placed.

While our Returns Policy clearly states that 600-puff disposables are classed as perishable items and are not eligible for refund or return, we still offered—as a gesture of goodwill—to refund any unused units if returned to us. You confirmed that all 27 products had been opened and used, leaving us with no viable option to accept a return, especially for items clearly marked as final clearance and expired.

We appreciate your past custom and are disappointed to lose you as a customer, but we also have a responsibility to uphold our policies and ensure fairness across all transactions. We believe our offer was more than reasonable in the circumstances.

We do hope this experience won’t overshadow the many positive ones you’ve had with us in the past, and our door is always open should you wish to return in future.

Rated 5 out of 5 stars

Excellent from start to finish

First time order from Legion of Vapers

Fantastic shopping experience

Had a slight issue regarding the 5% email registration, it wouldn't actually come through to my email address, I tried three different Gmail accounts in the hope one would actually arrive, in the end I made Legion of Vapers aware through messenger and they rectified the issue with a code to use, they mentioned that they would pass it over to the relevant team to look into.

The order- placed Wednesday midday, dispatched three minutes later and arrived through DPD the very next day, it honestly doesn't get any better than that

Slight issue regarding recieving the incorrect coils, messaged and rectified straight away, no hassle, no stress, just absolutely fantastic customer care.

I'd absolutely have zero hesitation in recommending Legion of Vapers, my items were cheaper than my regular vendors, items arrived well packaged and extremely fast and they dealt with a very small issue immediately with extreme professionalism and sincerity.

Ten out of ten, I'll definitely be placing future orders.

May 22, 2025
Unprompted review
Rated 3 out of 5 stars

made an order for your we site says my…

made an order for your we site says my payment is pending yet you have taken he money out of my bank £64.93 i don't know whats happened with you but since you set up your new website the service is terrible have been using you for years sort my order out please or i will take my custom elsewhere and ask my bang for a charge back

May 21, 2025
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Hi there

Thank you for reaching out, and I’m genuinely sorry for the confusion and frustration caused.

I can confirm that your order has been successfully received and is being dispatched today. While there is currently a technical issue affecting a small number of transactions processed through Viva Wallet, please rest assured that your payment has come through and your order is being fulfilled as normal.

We’re actively working with Viva to resolve this and are also in the process of securing an additional payment provider to avoid future issues. Klarna and Super Payments are already available as alternative options at checkout.

We truly appreciate your loyalty over the years, and I want to personally apologise for any inconvenience this has caused. If you have any further concerns, feel free to reach out to this message or via responding to the email we sent earlier and we’ll be happy to help.

Rated 1 out of 5 stars

Out of date products, refused a return and refund.

Recently bought an order of vapes as they were all reduced, I assumed because of the up and coming ban, however, not only was delivery longer than expected, the vapes were out of date, and had absolutely no flavour in them. An absolutely pointless waste of time but how can this company get away with selling products 1-2 years past expiration? Despite contacting about my concerns, it does not fall under their policy to return for a refund. Almost £30 fo nothing. Unfortunately I couldn't post a review without leaving 1 star but it should be 0. Absolute bunch of crooks, buyers beware. I would also like to add that LOV, now want you scroll down several pages for information about expired stock! Does anyon else read pages of info before putting an item in the basket? Maybe the expiry date should be the most important information provided at the top of the page not several pages down!!!! You know it should that's why you've put a clause in to say no return on faulty vapes. I will be reporting to the correct governing body about this.

May 18, 2025
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Thank you for your feedback. We’re sorry to hear that you were disappointed with your recent purchase.

To clarify, all 600-puff disposables in our clearance section are clearly marked as expired stock and are sold at a heavily discounted price of 50p to 99p for this reason. This information is clearly stated on the product pages and in our Returns Policy. These items are offered at such a low price to reflect their condition, and are intended for customers who understand and accept that they are sold as-is, without warranty.

We appreciate that the delivery may have taken slightly longer than expected, and we apologise for any inconvenience caused. However, we do work hard to dispatch all orders promptly, and delays are typically due to external courier factors.

We always strive to be transparent and fair with our customers, and we’re genuinely sorry this experience did not meet your expectations. If you would like further assistance please don’t hesitate to contact our team.

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