Legion Of Vapers Reviews 1,366

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent customer services from a first time buyer. Ordered on Wednesday and arrived on Friday. Items were well protected and items were in mint condition. Cannot recommend them highly enough. Thanks... See more

Rated 5 out of 5 stars

I purchased the San aio dna 80c kit in raw aliminium nice lookin aio comfortable in the hand, looks good and the shift tank is a really good vape using the. 15 vaperz cloud stock coils, overall I am e... See more

Rated 1 out of 5 stars

Purchased an Aspire Cyber X which became faulty and have emailed LOV'S 6 times starting in November attaching videos photos etc, It's now January and the only reply I've had is two emails stating they... See more

Rated 5 out of 5 stars

Brilliant company, They do 5 for £10 deal which is very generous compared to other companies, Free delivery, but best yet is they have klarna option making them even more affordable, site is easy... See more

Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Written by the company

Legion Of Vapers are an online vape shop in London, UK. We offer the cheapest prices on vaping products inc OXVA, Vaporesso, SMOK, Aspire, VOOPOO, GeekVape, SMOANT, UWELL and more. All of our eCigarette products come with fast delivery and exceptional customer service. We also have a huge selection of E Liquids from Twelve Monkeys, Bar Juice, Elux, Riot Squad,Vape Dinner Lady, IVG, Candy King, Nasty Juice, Cuttwood and various other leading manufacturers. So if you are in London, UK come and grab some e-liquids, vape tanks, vape kits, replacement coils from us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ok I brought an asgard xl tank from…

Ok I brought an asgard xl tank from this company and it seemed stuck at a post office hub somewhere and wasn't moving at all. Got in touch with them after a week of still no tank so was a bit disappointed as not received it. But what a fantastic company lov are amit the owner decided to send another one out at his cost with no trouble at all and I got it the next day along with the lost tank what I did return back to them. I cannot give enough stars for there great service and customer satisfaction. Will be buying all my vape stuff from then from now on thank you

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing company and staff always do the best for there customers since getting from here it’s nice the only place I shop

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service!

I purchased a mod and atomiser from legion of vapers but unfortunately the mod was faulty (not their fault), when I reached out about the issue I was expecting some resistance as it's very easy to dismiss problems like these as user error, this was not the case. These guys should have their logo on the front of the customer service guide book. Straight to the point asking for information to confirm the problem and as soon as all avenues where covered and it was clear it was not a user error, they immediately shipped me a replacement. I've never had such a pain free resolution to a problem and I can't thank the guys/girls over there enough!

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

I've used LOV since around 2018

I've used LOV since around 2018. Rarely had an issue and any issues have usually been the fault of whatever delivery service I've used.
The customer service team at LOV always go above and beyond to fix any situation that I've had.
They see a loyal customer and treat them as such.
Prices are always very good, they have a pretty varied selection but it's the customer service and sense of community they provide that always impresses me.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Been using LOV for nearly a year now…

Been using LOV for nearly a year now and I've always been really pleased with their service and speed of delivery. You can tell the site is curated by somebody that's into vaping, they have a great selection of products and recommend their own choices if you're a little lost with the myriad of choice available in the vaping market. I won't go anywhere else now! Fantastic company. The only minor, and I mean very minor issue is perhaps the stock levels on some stuff, but it's to be expected with how much product they stock. Thanks LOV

May 2, 2024
Unprompted review
Rated 4 out of 5 stars

Never had a problem with ordering over…

Never had a problem with ordering over the last 5/6 months however my most recent purchase the incorrect vape heads were sent. I sent an email to the company a week ago and didn't even get an acknowledgement let alone a response or a solution. Have now started using a different company due to not getting a response.

April 24, 2024
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Hi Kayleigh

Thank you for taking the time to leave a review. We are extremely sorry to hear the experience you have had.

Having checked our emails we cannot seem to find an email from yourself (searched via name). Please may we kindly ask if you can email us on support@legionofvapers.com which is our Customer Support Team’s inbox.

We answer all emails that are received and would be keen to know why this particular email has not come through so that it doesn’t happen again.

Once received we will happily resolve the issue you are having.

Once again, please accept our apologies for the inconvenience.

We look forward to hearing from you.

Rated 5 out of 5 stars

Fantastic company.

Fantastic company.
I originally ordered a vape mod from them as they were the only vape store that had the mod and colour I wanted. The price was cheaper than anywhere else too. Since then I have made several orders with them. I must say I’m very impressed with their service. Regular emails to let you know that your order has been dispatched.

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant vape store

Brilliant vape store! Their customer service is first class. I did have a little mix up with my order but they sorted it all out within 24hrs and 1 day later i got my order. I've ordered from many online vape stores in the past but none have come close to how good legion of vapors are. The delivery was lightening fast, contacting them, then getting a reply was lightening fast and returns/redelivery was lightening fast too! I highly recommend this company and i will be recommending them to all my vaper peeps!

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Overall Review - Been using for around a year!

I made a couple of large vape orders recently with sub ohm, liquids, tanks. I was really pleased to find lots of little extras inside! Lovely touch!

Great company, really good prices, and they always seem to have the latest vapes quicker than other stores. Good delivery times and a lot of payment options which is really appreciated!

Only improvements:
- Loyalty scheme for repeat customers - NOT ENOUGH COMPANIES DO THIS?!
- A contact number. Sometimes I order from other sites with numbers as I can make certain requests or ask questions without the email waiting times.

Top tier company! Took a lot to take me away from my last shop!

* Additional Clarification **
Seen a few bad return reviews that confuse me. I received a vape that rattled (manufacturer issue), they offered a replacement as soon I sent them a recording. Even though the box was opened and damaged etc they were still happy to replace. Ended up keeping it in the end but can’t fault the service. It’s very standard to show evidence - and have the box QR code as they sent it back to the manufacturer. Not sure why the other reviews are so harsh given market standards.

THIS COMPANY OPERATES ABOVE MARKET STANDARDS FOR RETURNS!!

February 8, 2024
Unprompted review

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