I ordered an item that was unfortunately out of stock, the team were quick to notify me and processed a change to a similar item. The item itself is good quality. Would definitely recommend.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently made my third purchase from Le Gramme. I love the simplicity and quality of the designs especially for mens jewellery as it's the second bracelet I have gifted for my husband. We also purch... See more
Company replied
Bought 2 different bracelets from le gramme over the last couple of months. Great experience both times - quick delivery , lovely packaging and most importantly a great product with super service behi... See more
Company replied
Understated. Precise. Timeless. My Le Gramme bracelet – ribbon Le 21g in 925 black sterling silver– isn’t just jewelry. It’s a statement of balance and intent. Minimal design, maximum presence.
Company replied
Company details
Written by the company
le gramme est une marque de bijoux pour hommes où chaque objet est nommé par son poids en grammes. les créations le gramme tirent leur force de leur forme minimale, d'une évidence dans la répétition, du champ libre qu'elles ouvrent par leur capacité à s'accumuler afin de créer son propre langage.
Contact info
4 Rue d'astorg , 75008, Paris, France
- 07 66 85 11 04
- eshop@legramme.com
- legramme.com
3.8
Great
519 reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from le gramme
Dear Simla,
We thank you for your positive feedback on our creations.
We are delighted that you enjoyed your experience with us.
Sincerely. le gramme team.
11g Silver Bead Bracelet w/ 1 Gold Bead
Loved the piece I got. So far so good. Quick delivery.
November 22, 2022
Reply from le gramme
Dear,
We thank you for your positive feedback on our creations.
We are delighted that you enjoyed your experience with us.
Sincerely,
le gramme team
Perfect gift
My husband was absolutely crazy about this bracelet!
The delivery service is perfect, nothing to worry about just at my door
October 22, 2022
Reply from le gramme
Dear Laura,
We thank you for your positive feedback on our products and services.
We are delighted that you enjoyed your experience with us.
Sincerely.
Mathilde from le gramme
great customer support
Great customer support they reply and assist instantly.
July 8, 2022
Unprompted review
Reply from le gramme
Dear Konstantinos, we thank you for your positive feedback on our services. We are delighted that you enjoyed your experience with us. Sincerely.
Don’t buy direct the service is…
Don’t buy direct the service is terrible. 17 days to have the item delivered. 14 days to respond to an email. You can get the same item £125 cheaper if you don’t go direct. The sizing is ridiculous. Shame because the concept is really good*****Update*** Sent the item back using the return FedEx slip. It got back to LE Gramme in 36 hours. They received the item on the 26th Jan and signed for it. Then I was told 15 days for the refund to be sorted!! Utter joke still not had my money back and now They are ignoring my emails. If I could give them no stars I would avoid going direct they are just shocking at customer service****
Update
Took them 9 months to respond to my review. Just about sums the service up!!!
*******
Top tip for using Trustpilot. Your account manager will tell you to take conversations offline. Keep responses neutral otherwise you can get drawn into public debates! Happy to reinvigorate just how bad your service was if you really want too. Let me know?
January 13, 2022
Unprompted review
Reply from le gramme
Dear Nigel, we thank you for your message and for sharing your experience with us. We are sincerely sorry for these various inconveniences. After verification, your order was processed in 2 business days, and the late delivery was due to FedEx and intense activities during Christmas period. Your refund was indeed made within the French legal time limit, i.e. within 14 working days following receipt of your package.
Please be assured that we have greatly improved our response time and order processing, and we would be delighted to assist you in your next shopping experience.
We remain at your disposal for any further information, and we wish you a pleasant day. Regards.
Reply from le gramme
Dear Emil, we thank you for your positive feedback on our creations and services. We are delighted that you enjoyed your experience with us.
Sincerely.
Mathilde from le gramme.
Do not buy from this company
Do not buy from this company. They are crooks. They have charged me £300 per bracelet in fees when the cost of the bracelet is only €450 euros. Their customer service is appalling and I honestly hope you stay clear. I'm having to get my lawyers involved now too.
October 7, 2021
Unprompted review
Reply from le gramme
Dear Ryan,
Thank you for your message.
We have just become aware of it and therefore sincerely apologize for the delay in responding.
We would like this to be investigated and resolved efficiently.
Could you please contact us via one of the contact options on our website, so we can help you further?
We look forward to resolving this.
Yours sincerely,
Mathilde
Lost a loyal customer.
I bought a Le Gramme cuff in the Black Friday Sale. This was my third Le Gramme item. After a week I emailed and didn’t get a response. Then contacted via Instagram and told eventually I would hear back. Eventually I had to ring France. They had issues with their website and now they didn’t have the item in stock. I was offered a refund and a 10% discount code off any full price item. 10% was an insult considering the item i bought was heavily discounted in the sale. By signing up to a newsletter elsewhere I could get 10% off at third party retailers. I would understand if I was at fault but it was admittedly their fault. Annoyingly, I have had really good experiences previously with Le Gramme but if this is how returning customers are treated I’ll go elsewhere.
December 12, 2020
Unprompted review
Reply from le gramme
Dear Jonathan,
We thank you for your message and for your interest in le gramme.
I am very sorry to hear about this issue, and we would like this to be investigated and resolved efficiently.
Could you please contact us via one of the contact options on our website, so we can help you further?
We look forward to resolving this.
Sincerely,
Mathilde
One of the best brands I've ever bought…
One of the best brands I've ever bought from. Great customer service and excellent jewelry.
December 27, 2019
Unprompted review
Reply from le gramme
Dear Gustav, we thank you for your positive feedback on our creations and services. We are delighted that you enjoyed your experience with us.
Sincerely,
Mathilde from le gramme.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.