The staff in Burnham-On-Sea were really thorough checking my eye health and testing my eyesight. As my vision had changed since my last test I ordered a new pair of glasses with special high refrac... See more
Company replied
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I was made to feel welcome as soon as I walked into the store. The optician was extremely thorough and patient. In addition to completing my tests, he explained in detail all the results. I now unde... See more
Company replied
Had appointment with Hannah today for ear check. I was really impressed with the service I received. Hannah was extremely knowledgeable and gave us lots of advice. She also explained in great detail t... See more
Company replied
The service from start to finish was exemplary.The optician understood and took into account my complex history and suggested options to suit my needs. Was seen by Karen who was extremely knowledgeabl... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
41 High Street, TA8 1PB, Burnham-on-Sea, Somerset, United Kingdom
- 01278 785743
4.7
Excellent
40 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Ive came here all my life
Ive came here all my life . Friendly welcoming staff good value for money everything you need .
June 24, 2026
Unprompted review
Very friendly people
Very friendly optician staff were also helpful.
Clear explanation of this eye rest and previous.
June 9, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
We're delighted to hear you had such a positive experience with our team at Leightons. If you have any further questions, please don't hesitate to get in touch!
All good I was looked after well…
All good I was looked after well friendly staff
May 8, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
We're thrilled to hear that you had a positive experience at Leightons! Our friendly staff always aim to provide excellent care. Thank you for taking the time to share your feedback!
Excellent customer service with staff…
Excellent customer service with staff who are very friendly and helpful.
May 5, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
We're delighted to hear you had such a positive experience with our team at Leightons! Thanks for taking the time to share your feedback. If there's anything else we can do for you, just let us know. Have a great day!
Great service Leightons Opticians & Hearing Care - Burnham-on-Sea
Great service, this opticians really put the customer first. If you want a service with the same optician and not just to be the next person on a list i recommend Leightons Opticians & Hearing Care - Burnham-on-Sea
December 5, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
Thank you for the fantastic review! We're thrilled to hear you had a great experience at Leightons Opticians & Hearing Care in Burnham-on-Sea. We always put our customers first, and we're so pleased you felt valued during your visit. We look forward to welcoming you back soon!
Really helpful and friendly staff who…
Really helpful and friendly staff who talked me through my options. No pressure to decide quickly. Given the chance to go home and look at frames online which they would order in to look at if I wished. Ended up changing lenses in existing frames which was done in a week.
November 15, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
We're thrilled to hear about your positive experience at Leightons! Our team takes pride in providing helpful and friendly service, so we're delighted that you felt supported in choosing the right option for you. It's great that you found the process pressure-free and were able to take your time deciding. We're glad we could assist with changing your lenses promptly. If you have any further eyecare needs, feel free to reach out. Thank you for sharing your feedback!
Excellent service polite and helpful…
Excellent service polite and helpful staff. Eye test always brilliant
November 13, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
Thank you for the fantastic review! We're thrilled to hear you had such a positive experience with us at Leightons. Our team always strives to be polite, helpful, and provide brilliant eye tests. We appreciate your feedback and look forward to seeing you again soon!
The Staff were very professional and…
The Staff were very professional and the Canadian who preformed the tests explained everything. I would highly recommend this company. Thanks everyone who helped me with my issues. Kevin Archer.
November 11, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
Thank you for your glowing review, Kevin! We're thrilled to hear about your positive experience at Leightons. Our team, including our Canadian colleague, really appreciates your kind words. We're here for you if you ever need our help again.
Really good customer service
Really good customer service, didnt take long to find the perfect pair of new glasses. Karen was especially helpful - thank you for the great service.
October 15, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
We're thrilled to hear about your positive experience with us! Karen and the team will be delighted to hear your feedback. We're glad we could help you find the perfect pair of new glasses. Thank you for choosing Leightons!
Very helpful and though
Very helpful and though, excellent service for both hearing and vision.
October 13, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us for both your hearing and vision needs. Our team works hard to provide excellent service, so we really appreciate your kind words. If you ever need anything in the future, just let us know!
Excellent care and attention
Excellent care and attention. Friendly advice.
September 22, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
We're thrilled to hear that you received excellent care and attention during your visit with us. Our team always aims to provide friendly advice to all our patients. Thank you for taking the time to share your positive experience. We look forward to welcoming you back.
Being a customer for the past 5 years+…
Being a customer for the past 5 years+ we have always found them very thorough and give an excellent service.
August 2, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
Thank you for being a loyal customer of Leightons for over 5 years! We're thrilled to hear that you've found our service thorough and excellent. We'll continue to provide the best care for your needs.
£750 down the drain
In September 2024 my annual eye examination showed a slight change after many years remaining closely the same. I have worn High Index glasses lenses for extreme short sightedness for over 60 years and was expecting the same. I was persuaded to get plastic lenses. When they arrived due to a prism included in the prescription I could not wear them and they were quickly corrected without the prism. Over the next 9 months I tried on numerous occasions to wear them. Eventually gave up due the strain the narrow field of focus was putting on me.
In July 25 at my annual examination I let them know of my problem. After very detailed measurements were made I was advised that the latest updated version lenses would cost me over £600. I told them I was not willing to pay extra as the present lenses cost me £750. They said they would see what they could do - the answer was nothing as the guarantee only lasts 60 days something they omitted to advise me of. So £750 down the drain.
4th August.
My opinion of Leightons has been restored. I received a call today advising they would replace the lenses without charge.
August 1, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
Thank you for confirming that the branch has been in touch and resolved your concerns. We’re pleased we could put things right and restore your confidence in us. We truly appreciate you bringing this to our attention and giving us the opportunity to make it right.
Home from home.
I was made to feel welcome as soon as I walked into the store. The optician was extremely thorough and patient. In addition to completing my tests, he explained in detail all the results. I now understand a lot more about my eye health.
The team member who helped me choose a new set of frames was also extremely helpful and professional and
provided me with all the information I needed to make my new purchase.
July 22, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
We're delighted to hear about your positive experience at Leightons! It's wonderful to know that our optician and team member were thorough, patient, and helpful throughout your visit. Understanding more about your eye health is so important, and we're glad we could assist you in making an informed decision about your new frames. If you ever need further assistance, feel free to reach out. We're here to help!
VERY HELPFULL
July 22, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
We're thrilled to hear that you found our services very helpful! Our team at Leightons always strives to provide the best care possible. Thank you for taking the time to share your positive experience with us. If you ever need anything else, just let us know!
Had appointment with Hannah today for…
Had appointment with Hannah today for ear check. I was really impressed with the service I received. Hannah was extremely knowledgeable and gave us lots of advice. She also explained in great detail the different types of hearing aids available and what functions they have. Staff were friendly and genuine. I will definitely be returning. Thank you from a very happy customer 😊
May 23, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
We're thrilled to hear about your positive experience with Hannah and the team during your ear check appointment! It's great to know that she provided you with valuable advice and information about hearing aids. We're delighted that you felt welcomed and appreciated the service. We look forward to welcoming you back for your future visits! Thank you for sharing your feedback with us.
My reticence gave way to total satisfaction!
I was initially reticent about having an ear wax removal appointment, having had a burst eardrum reconstructed from nearby connective tissue some time back, but Nikisha soon dispelled my fears by gentle and professional methodology, which was very successful!
I’m now happily free of wax (AND my wife is delighted that I’ve been able to turn the TV volume down!) HIGHLY RECOMMENDED!
May 14, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
We're thrilled to hear that Nikisha provided such a gentle and professional ear wax removal experience for you! It's fantastic to know that you're now wax-free and enjoying the benefits. Nikisha and the team will be delighted to receive your glowing recommendation. Thank you for sharing your positive experience with us!
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
We're thrilled to hear that you found our team friendly, relaxed, and very helpful during your visit. Thank you for taking the time to share your positive experience with us! We look forward to welcoming you back to Leightons for any future appointments.
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
We're thrilled to hear you found our staff friendly and helpful, thank you for taking the time to share your positive experience! If you need anything else, just let us know.
Very good customer service to resolve an issue
I had an appointment cancelled and there was a problem in notifying me so that I travelled unnecessarily. I wrote via email but didn't get a reply - however ... as soon as I posted here, I had a response via telephone the next day - the email address had had an issue which Leightons were not aware of. The person I spoke to was very apologetic and listened to my concerns and is reviewing processes behind the scenes to ensure the issues that i had won't happen again. I was very happy with the response that I got.
April 22, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Burnham-on-Sea
Dear Helen,
We are deeply sorry that your email communications didn't reach us, but we are glad that we were able to promptly rectify things.
We do recommend using our patientsuppport@leightons.co.uk email address going forward, which one of our friendly support team will respond to within 24 hours.
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