Boots Opticians Reviews 

avoid this place. Really poor experience from start to finish. I was sent here by the St James Quarter opticians to get Oakley prescription sunglasses. On my first visit, I was left standing there for about 10 minutes while a member of staff basically ignored me before deciding to help. I should have taken that as a warning. I eventually got the glasses ordered and was told everything was fine. A week or so later I got a call saying I couldn’t have the lenses I’d picked with the glasses I’d chosen, so I had to go back and choose different ones. Did that, then another week later I got another phone call saying those lenses couldn’t be fitted either, so I had to go back again. Then, on my third visit, I’m finally told that the Oakley frame I had chosen apparently couldn’t be made with my prescription. My prescription is single vision, so hardly anything unusual. Rather than taking any responsibility for the fact that nobody had apparently checked this properly before taking my order, I was told it was the factory’s fault, then the manufacturer’s fault, and that I’d need to get my prescription refined. No proper apology, no real attempt to help me find another pair, just excuses and another problem for me to sort out. I’ve now wasted weeks and made multiple trips to the store because they couldn’t get something as basic as checking the compatibility of a frame, lenses and prescription right at the start. And here’s the ridiculous part: I put my prescription into an online prescription sunglasses retailer afterwards, selected the same type of Oakley sunglasses and had absolutely no problem placing the order. Things not being available is one thing, but having a customer come back repeatedly because nobody seems to know what’s actually possible, followed by blaming the factory and manufacturer, is completely different. The whole experience has been a waste of my time and the customer service has been terrible. avoid this place. I certainly won’t be using Boots Opticians again.

The staff were very welcoming and courteous. The service provided was excellent.

I visited the Sedley Place Oxford St Boots store today. I was seen by an Optometrist / Optician - Ms Shilah Shah.
The level of customer care was excellent and Zi went away with a new pair of contact lens to try at home.
Great service!
Many thanks,
Ms J Taylor
London - 02/10/26.

Staff were excellent - caring, informative and knowledgeable.

Had to call into the Alnwick branch whilst on holiday, small screw on glasses had come out making them unwearable, staff there happy to help and make the necessary repair for me, rather than having to wait until returning home to visit my local branch. Service and attention much appreciated.

Service was very slow, arrived 1 hour to my appointment.

Checked in and when it was my appointment time 10mins had passed and I still wasn’t attended to. Had to check with one of the attendants who then told me I wasn’t checked in. And she helped with the check in.
Went in to see the optometrist after a series of lens check told me the lens I have used for more than two years were too strong for me.
My previous lens where done by boots ilford branch, and the one before that was from my home country and they where both perfect.

I have used similar prescription for close to 5 years now with little to no complaints.
Now I have a different prescription, I hope it works.

The lady who attended to me afterwards to choose frame and whatnot, took several minutes and still couldn’t pull out my name, had to get someone else to do that and it took that took seconds.
I had a toddler who was already too tired and was cranky, she asked me to take him out.

I really hope my new lens are okay.

The staff greeted me very quickly and explained the process through my eye exam all staff were excellent in the Grantham branch helpful and honest I enjoyed my time there and purchased 4 sets of glasses with all the extras too amazing price the manager was absolutely lovely and read your needs theses staff are and asset to Boots option well deserved the praise.

Kieran , Qauser and Kay all very helpful and friendly thank you

Bright and calming surroundings. Seen in a timely manner. Vicky was friendly yet professional. Gave useful advice on my glasses selection.

Excellent customer service at recent eye appointment both Shona and Ravinder took great care of me at Boots in Kirkintilloch.

RICHMOND UPON THAMES. Shocking incompetence, unprofessionalism & very poor customer service which impacted 5 weeks of my life, cost me much time & much money (a £250 La Font French designer frames) which I will never get back. First Boots eye tests were running 40 mins late (with no explanation or apology) and the test was very rushed & too fast (5 minutes) with the optician pulling the tester slides away far too fast. THEN when I collect my new prescription reading glasses I know instantly when putting them on they are NOT the correct prescription as literally couldn't see out of my right eye but I'm told they are correct and to quote "give it 2 weeks" to 'see if I get used to them'! So I don't do the 2nd pair straight-away as I'm told no problem I can do them within 1 month to qualify for the 50% off. I ask that notes be put on my file and I'm told quote " yes the 2nd pair at 50% off is written on my file". These glasses RUIN my experience of the Bayeux Tapestry...literally couldn't see it close-up...very upset by this. So I complain and get a fresh second Boots eye test. Afterwards I'm told by the staff that not only was the first prescription completely wrong but quote "looks like the right prescription is now the left and the left is now the right"!!!!!!! I ask "how did this happen" and the girl said quote "it was what you told the optician"!!!! Unbelievable. No apology nothing. I do not accept this. How do I have the capability to swop the prescription for my left & right eyes around!!!!! The reason I was given the wrong prescription was the rush & incompetence of the 1st optician mixing my left & right eye prescriptions up. Because the 2nd test was much less rushed & took longer, I felt more comfortable having my 2nd pair of frames done with the new prescription. BUT this staff member told me quote "no you can't have a 2nd pair at 50% off"...I was appalled. I said "I was promised this I swear it and this was written on the notes". I was told quote "no, it's not on the notes". I said I'm not lying and I want to make a formal complaint...was told no manager here etc. and the staff member kept repeating & repeating that I can't have the 2nd pair at 50% off despite being promised this at point of sale. I said then just give me my money back and I'll go elsewhere because the glasses are unusable this is impacting my life & I was lied to and I'm appalled. She just disappears for 10 minutes not within sight - no explanation nothing - returns to say no she wouldn't do this. I was very upset at how I was being treated and asked for the address to write a formal complaint to which she wouldn't give me. I told her to look after my frames and put them in a case because she was inappropriately handling my £250 La Font French designer frames - tossing them around on the desk - but she told me quote "don't worry about them" when I told her to please be careful with my glasses. So...later that afternoon I received a call from a manager at Boots telling me that yes it WAS on the notes that I can have the 2nd pair at 50% off, but I had gone through too much at this point to have any other opinion than this was simply incompetence & unprofessionalism. After a further 10 days I was really struggling by not having my new reading glasses so I called Boots Richmond for an update....was told would be another 1 week.... THEN a couple of hours later I received a call from Boots telling me they had broken my £250 La Font French designer frames. I was appalled. I don't believe they were going to ever tell me, had I not called Boots myself. My broken frames is directly 100% the fault of Boots because of their incompetence - frames are not supposed to be worked on TWICE in 1 month because of a Speedy Gonzales eye test and they were not handled correctly by the staff. Had I been given the refund I requested originally, my frames would not have been broken by Boots. 5 WEEKS OF MY LIFE have been badly impacted by not having correct reading glasses, being treated appalling by staff, ruining my once in a life time experience of the Bayeux Tapestry and being short of a £250 designer frame. NEVER GOING TO GET OVER THIS OR FORGIVE BOOTS. Really disgraceful.

The staff were responsive, professional and helpful.

Appointments for my wife and I today in Bodmin.
Both had tests and were prepared to buy new glasses and prescription sunglasses. Following test my wife was told she needed neither . I needed to change but was advised to buy a pair that have 'active lens' that changed in sunlight which saved me hundreds!
Two very helpful and friendly ladies helped with my purchase and a very professional optician made our visit a Thoroughly recommended.
Thanks guys

I had a good experience with the eye test and choosing a new pair of glasses. The voucher code I applied was an added bonus.

Impressed by my visit to Boots, Queensgate, Peterborough today! Had a pre examination before meeting with the optician who was very kind and informative. I felt able to chat to her quite openly about any problems or queries that I had. The lady who helped me choose my new glasses was very helpful too and I’m looking forward to receiving them in a couple of weeks time. The people I dealt with were Maariya and Gillian.

Spur-of-the-moment appointment for troublesome eye. Full eye test carried out together with recommended treatment.

All the staff were very friendly and helpful.The optometrist who tested my eyes explained exactly what the problem was and referred me for laser surgery.

A first class experience. Visited Boots opticians in Sunderland for a routine eye test.
A very warm greeting by Rob upon arriving in store. Rob took me through booking in and carrying out the initial tests including the enhanced retinal scan.
Handed over to Emily the Optician for the actual test itself, she kept me fully informed during the testing process, no rush, took the time to flick back and forth on different lens strengths during the test.
Emily possess an exemplary bedside manner.
Overall I was in the store for around 45 minutes and left feeling like a valued customer.
If Boots ever need a blueprint on how to successfully deliver enhanced customers satisfaction, look to Rob and Emily for some tips.

Seen the same day as enquiring over a sore eye after a contact lens split on me and went behind my eye, spoke with Charlotte who organised for me to be seen in the afternoon, went in, and the lens fracture was removed, comfy eye once again. Great staff all round.
SEE you all again soon. Darran