Went to Yardley, Birmingham, Boots Opticians and was seen by the Optometrist Sabrina for the second time. She advised me to see her after 6 months or before if my condition worsens. Sabrina is going t... See more
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Review summary
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Very professional, lovely, friendly helpful staff(Jen/Jess/Nat/Tom) honest opinions about glasses that suit your face - eye test very thorough and informative with good advice for eye health. Highly r... See more
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My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matte... See more
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Excellent Service which provided everything I wanted. The lady doing the follow up prescription took every care and seemed genuinely interested in what I said. She showed me a good selection of the gl... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Our annual happy experience
My wife and I visit Boots Opticians in Uxbridge every year for our eye tests and to select our new specs from their huge range and every year we leave happy and impressed by the service we receive. This year my wife was served by a delightful young lady (Zeineb?) who was so patient with us as we took forever to choose frames and bombard her with questions. In retrospect I guess we were classic fussy ‘older’ customers with time to spare and demands to make but she stoically and with genuine warmth gave us all the info we required and helped us choose the most appropriate glasses. Thank you Boots for another good experience and congratulations for employing such helpful staff.
September 17, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you and your wife continue to receive such excellent service from the team at our Uxbridge store. It’s wonderful to know that Zeineb was so patient, warm, and helpful while guiding you through the wide range of frame options and answering all of your questions. We truly appreciate your loyalty and kind words, and we’re pleased that the team helped make your visit another positive experience.
My grandson who’s under 2 is on holiday…
My grandson who’s under 2 is on holiday in Devon. He had fall and broke his glasses. So we went into boots opticians in Barnstaple and was told t was either repair or replacement, went for replacement. Told no extra cost. Great.’
Day after a phone call to say we need to pay towards lenses, it needs paying but we are on holiday and going home Friday,
We now need to go into Ashby de la Zouch on Saturday and pay.
Staff training needs to be instigated.
Our grandson needs the glasses and shouldn’t be told it’s free and can be replaced.
Feedback would be appreciated
September 16, 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear about your experience and the confusion caused regarding the replacement of your grandson's glasses. We appreciate your concerns about the conflicting information you received, particularly when you were initially advised that the replacement would be provided at no extra cost and were then later informed that a contribution towards the lenses was required. We understand how frustrating this must have been, especially while away on holiday and given the importance of your grandson having his glasses.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store visited (Barnstaple)
Your grandson's name and date of birth
Staff members
Staff members, Zoe, Riya and Harshali at Boots provided excellent service
September 16, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Zoe, Riya, and Harshali provided excellent service during your visit. It’s wonderful to know that their professionalism and support helped make your experience such a positive one. We truly appreciate your kind words
Annual Eye Test …
I was welcomed immediately by Hassan who dealt with all matters before and after the testing process in a very professional manner
September 16, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Hassan provided such a professional and welcoming service throughout your visit, taking care of everything before and after your eye test. We truly appreciate your kind words.
CEO ignores complaints!
If I could have given no stars I would have done! After getting prescription glasses from Boots Opticians that ended up being very uncomfortable I knew I had to return. Problem was I was having brain and lung scans, due to having cancer I couldn’t make the time limit they give you to return. I phoned the shop twice telling them I would be late due to serious health conditions. I eventually made it back to the shop and after several alterations, because the glasses were digging into the side of my face I told them (and the manager Kate) that I still wasn’t happy and wanted my money back. I was told CONSTANTLY that I was beyond the return date and feeling quite unwell again that day just decided to leave. I then emailed the CEO of Boots hoping for some help. I have emailed more than TEN times and never had so much as a reply, never mind an apology! I find this quite hurtful, do Boots just not care about their customers at all. I would NOT recommend going to Boots for your glasses, the customer service stinks and the CEO obviously doesn’t care what is going on in the branches of Boots! The date I have put for my experience is a rough guess, I have been so poorly I couldn’t go through paperwork etc to find the exact date
February 1, 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the comfort and fit of your glasses, the difficulty you experienced returning within the usual timeframe due to serious health issues, and the support you received when raising your concerns with the store. We're also sorry to learn that you felt your subsequent attempts to seek assistance were not acknowledged.
Can you please contact us at opticians.customer.relations@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Lovely girls and environment
Lovely girls and environment in frome
September 17, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the team in our Frome store so lovely and that the environment was welcoming. We truly appreciate your kind words.
Boots Sittingbourne store
Went to their Sittingbourne store for new glasses and eye test, was seen by Vicky and was very good at explaining everything to me and sorting out my requirements for my glasses great store friendly staff would recommend to friends and family
September 17, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Vicky provided such clear explanations and helped you find the right glasses to meet your needs. It’s wonderful to know that you found the team friendly and would recommend our Sittingbourne store to your friends and family. We truly appreciate your kind words.
All staff were careful and considerate
All staff were careful and considerate. Claire was particularly helpful and provided very thoughtful and useful advice.
September 16, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were careful and considerate throughout your visit. It’s wonderful to know that Claire was particularly helpful and provided thoughtful and useful advice. We truly appreciate your kind words.
Excellent Service
I received an excellent service from Boots Opticians Hitchin. Everyone was extremely helpful and efficient, clearly explaining all my prescription options. Great selection of frames and an unhurried friendly atmosphere. Thank you!
September 16, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service from the team at our Hitchin store. It’s wonderful to know that everyone was helpful and efficient, clearly explained your prescription options, and helped create such a friendly and relaxed experience. We truly appreciate your kind words.
So helpful in Hampstead
Visited Hampstead branch today, having broken my frames in an accident. Sundip cleverly replaced the frames on the spot. Excellent, prompt service from all staff involved; couldn't have been more helpful and understanding.
I'll be returning there for an eye test soon.
First class.
Doug
September 17, 2026
Unprompted review
Reply from Boots Opticians
We’re delighted to hear that Sundip at our Hampstead store was able to quickly repair your glasses following your accident. It’s wonderful to know that you received such prompt, helpful, and understanding service from the team. We truly appreciate your kind words and look forward to welcoming you back for your next eye test.
Friendly efficient service
Friendly efficient service
Particularly from Shelly who took her time to explain everything and also Mohammed razz sharif who was extremely through and explained everything and answered my questions
Overall a pleasant experience
September 17, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Shelly and Mohammed Razz Sharif provided such friendly and efficient service. It’s wonderful to know that they took the time to explain everything clearly, answer your questions, and ensure you felt well informed throughout your visit. We truly appreciate your kind words.
Good experience follow up approach
I had a return apptm for dilation of eyes for fuller assessment. Another very good experience with optometrist Jibran. Gave good information & even written rpt on eyesight to use for any ongoing specialist follow up. Explained why i needed particular test that had not been explained to me previously. Reassuring expertise.
September 17, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Jibran provided such informative, professional, and reassuring care during your follow-up appointment. It’s wonderful to know that he explained the tests clearly, provided useful information for your ongoing care, and helped you feel confident in the assessment. We truly appreciate your kind words.
I had a fab morning at Boots Opticians…
I had a fab morning at Boots Opticians in New Milton. The staff, Alice, Ann and Cassidy, were lovely. Sorted me out with a great new pair of glasses!
September 17, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alice, Ann, and Cassidy provided such lovely service during your visit to our New Milton store. It’s wonderful to know that they helped you find a great new pair of glasses and made your experience so enjoyable. We truly appreciate your kind words.
Absolutely brilliant i had a problem…
Absolutely brilliant i had a problem caused by a different optician. They listened to my problem and dealt with it effectively and efficiently and at a great price. Can highly recommend large selection of frames. Thank you Boots Hanley
September 7, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Hanley store listened to your concerns and resolved the issue effectively and efficiently. It’s wonderful to know that you were pleased with the service, value, and wide selection of frames available. We truly appreciate your recommendation and kind words.
Picked up glasses and was seen straight…
Picked up glasses and was seen straight away by Sharon.Glasses were checked for fit and ability to read.
Very friendly professional service.Thank you.
September 16, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sharon provided such friendly and professional service when you collected your glasses. It’s wonderful to know that everything was checked carefully to ensure a comfortable fit and that your glasses were working well for you. We truly appreciate your kind words.
Professionally dealt with from start to finish
Professionally dealt with from start to finish at the High street Taunton branch. Completed by Anca who was as helpful as was possible.
September 16, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were treated professionally from start to finish at our Taunton High Street store. It’s wonderful to know that Anca provided such helpful service and made your experience a positive one. We truly appreciate your kind words.
Excellent service
I have always received excellent and professional service from the ladies in the leek branch. One complaint boots could you please start stocking a wider range of petite adult frames I am sure they are in great demand. Thanks
September 16, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you continue to receive excellent and professional service from the team at our Leek store. We also appreciate your suggestion regarding a wider range of petite adult frames and will ensure your comments are shared as valuable feedback. Thank you for taking the time to share your experience.
Absolutely appalling service
Absolutely appalling service. Chose spectacles paid for them. No call back to say they were ready. When telephoning them said first they rang but it was engaged then said rang nut no answer. Both were lies as they had missed one digit on number! Then taking granddaughter to collect glasses and they were the wrong frames! No apology said there was only £1 difference in price, another blatant lie. They then said they would get the correct frames explained granddaughter going back to university said they would expedite. Complained to boots, and received a refund of price difference of frames £48. Expediting didn't happen, called every day when they said they would be in and every day for the next 5 days. Nothing. Granddaughter went back to university. the following day they called to say they had arrived. This meant she had to buy a train ticket back to get them. Absolutely appalling service. Ordered on 18 August received correct pair on 16 September.
August 18, 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the incorrect contact details held on your order, the lack of communication about your glasses being ready, the incorrect frames being supplied, and the delays in receiving the correct pair. We understand how frustrating this must have been for both you and your granddaughter, particularly given the additional travel required and the extended timescale to resolve the issue.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
A very thorough examination and recommendations
A very thorough examination by the optician aided by images taken by a special all round view camera and the usual retina and pressure checks
The optician was very aware of macular degeneration in my family history and took great care in checking for any issues.
I was completely satisfied that I received top quality service
September 14, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such a thorough examination and top-quality care during your visit. It’s wonderful to know that the optician took your family history of macular degeneration into account, used the available imaging technology to carefully assess your eye health, and ensured all appropriate checks were completed. We truly appreciate your kind words.
Very helpful polite knowledgeable…
Very helpful polite knowledgeable staff. appointment on time. clean well equipped environment.
September 15, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were helpful, polite, and knowledgeable throughout your visit. It’s wonderful to know that your appointment ran on time and that you found the store clean, well equipped, and welcoming. We truly appreciate your kind words.
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