My experience at Chandlers Ford branch was exceptional. The staff were friendly, informative and accommodating. I would highly recommend the branch and the service offered. I also found the pricing... See more
Company replied
Location
Switch location4-5 The Mall, Winchester Road, SO53 2QD Chandler's Ford, Surrey, GB
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See what reviewers are saying
I have always attended Leightons for check ups and my most recent was an emergency check. My anxiety and worries were quickly eased when I received the same friendly, caring yet professional service a... See more
Company replied
Always a good experience in what can be quite an expensive outlay. Staff always very friendly and knowledgeable. The appointment was booked via the telephone but only a few days before so the booking... See more
Company replied
Very happy with my recent visit to Leighton's Chandlers Ford. Engaging and helpful staff. Optometrist made the eye test fun but was also very professional. Handed over to the mananger who was terrific... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
4-5 The Mall, Winchester Road, SO53 2QD, Chandler's Ford, Surrey, United Kingdom
- 02380266181
4.5
Excellent
53 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience at Chandlers Ford branch…
My experience at Chandlers Ford branch was exceptional. The staff were friendly, informative and accommodating. I would highly recommend the branch and the service offered. I also found the pricing to be very reasonable and the payment plans were very helpful.
March 4, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're thrilled to hear about your exceptional experience at our Chandlers Ford branch. It's great to know that the staff were friendly and accommodating. We're delighted that you found the service offered to be highly recommendable, the pricing reasonable, and the payment plans helpful. Thank you for your kind words, and we look forward to welcoming you back in the future.
They were really friendly and…
They were really friendly and helpful.They gave us lots of helpful advice.
February 19, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're thrilled to hear that you found our team at Leightons really friendly and helpful! It's great to know that you received lots of helpful advice. If you have any more questions or need further assistance, feel free to get in touch. We're here to help. Cheers!
Thank you!
I have always attended Leightons for check ups and my most recent was an emergency check. My anxiety and worries were quickly eased when I received the same friendly, caring yet professional service as I am used to. The team quickly sent copies of the report to my GP and were quite simply, wonderful! Thank you so much to Leightons Chandlers Ford.
February 2, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're thrilled to hear about your positive experience at Leightons Chandlers Ford! Our team works hard to provide friendly and professional service. It's great to know that we could ease your anxiety and worries. We'll make sure to pass on your kind words to the team. Thanks for choosing Leightons for your eye care needs!
You keep sending me emails and letters…
You keep sending me emails and letters telling me that warranty has expired and asking me to make an appointment, I have already done this at your Chandlers Ford branch. Your audiologist made two attempts to set up the new Oticon and I was told that they were not suitable for me, I am not happy that they gave up so readily, I'm going to try Specsavers.
January 12, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
Thank you for your feedback, and we're sorry to hear that you’ve felt frustrated - that’s never the experience we want anyone to have at Leightons.
We're also sorry that the recent hearing aid trial didn’t meet your expectations. Our audiologists spent time exploring the latest technology with you, adjusting the settings, and discussing the options available. Ultimately, any new hearing aid can only work effectively when it can be set close to your prescription, and we appreciate that this level of amplification was uncomfortable for you. This made it unlikely that a new device would deliver the benefit you were hoping for, and we wanted to be honest and realistic about that.
Our intention was never to give up, but to ensure that any recommendation was genuinely in your best interest. Sometimes the most responsible advice is to avoid a purchase that may not give the improvement you deserve.
If you would still like support, we would be very happy to help you work gradually toward more comfortable settings with your current hearing aids, or to reassess your needs at a pace that suits you and utilising different technology, as we are not limited to using any specific hearing aid manufacturer.
Professional, Friendly and Welcoming
The staff were all friendly, helpful and professional. They explained every procedure and took their time to give me the best service possible and advice.
December 8, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're thrilled to hear about your positive experience at Leightons! Our team works hard to provide friendly, helpful, and professional service to all our patients. It's great to know that you felt well taken care of during your visit. Thanks for sharing your feedback!
Very thorough examinations of both…
Very thorough examinations of both hearing and sight. Immediate referral because of a slight optical anomaly. The friendly staff were informative and made sure I understood everything I was told.
September 12, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're thrilled to hear that you had such a positive experience during your visit at Leightons! It's great to know that our friendly staff provided thorough examinations and ensured you understood everything. Thank you for taking the time to share your feedback, we're delighted to have been able to help you.
A Real Eye Opener!
Refreshing to have the same staff over a long period of time.
The eye test was very thorough as were the other optional tests.
The optician identified a couple of minor problems that might need additional investigation and has sent a referral letter to my GP.
I was not sold anything I didn't need and have been
August 14, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found your eye test thorough and that our optician provided such helpful insights. It's great to know that you feel you weren't pressured into unnecessary purchases. We truly appreciate your feedback and hope to see you again soon at Leightons!
Great visit to Leighton's Chandler's Ford
Very happy with my recent visit to Leighton's Chandlers Ford. Engaging and helpful staff. Optometrist made the eye test fun but was also very professional. Handed over to the mananger who was terrific in understanding what suited me when choosing a new pair of specs.
August 7, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're thrilled to hear you had a great visit to Leightons Chandlers Ford! It's wonderful to know our team made your eye test enjoyable and professional. I'll pass on your kind words to the manager as well. Thanks for sharing your experience!
Very friendly
Very friendly, helpful and professional staff. A good selection of glasses and options. Good payment plan if required. A positive experience all round.
August 2, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're delighted to hear your positive feedback! Our team at Leightons aims to provide a friendly and professional service to all our patients. We're glad you found a good selection of glasses and payment options that suited you. Thank you for choosing Leightons for your eyecare needs!
Always a good experience in what can be…
Always a good experience in what can be quite an expensive outlay. Staff always very friendly and knowledgeable. The appointment was booked via the telephone but only a few days before so the booking team were really accommodating. The branch also called me before the appointment to advise that the lady I thought I was saying had phoned in sick and explained somebody else would see me. I saw Mitch who was excellent.
June 14, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're thrilled to hear about your positive experience at Leightons! Mitch and the team will be delighted to hear your feedback. If you need anything else, just let us know.
Fantastic Service
Fantastic Service
Very friendly and professional..
Heather is just a star with her advice on choosing my new frames....
March 28, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
Thank you so much for your lovely review! We're thrilled to hear you had a fantastic experience with us. Heather and the team will be delighted to hear your feedback. If you need any more help in the future, just let us know!
Everything was excellent
Everything was excellent. Prompt attention, clear Instructions and excellent service.
March 25, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're thrilled to hear about your excellent experience with us! Our team at Leightons is dedicated to providing prompt attention, clear instructions, and excellent service to all our patients. Thanks for sharing your positive feedback!
Top notch service
Top notch service, highly recommended to everyone! Excellent people working here!
January 10, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're thrilled to hear you had such a positive experience at Leightons! Our team works hard to provide an excellent service, and it means a lot to us that you'd recommend us to others. Thank you for your kind words - we look forward to welcoming you back again soon!
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
Thanks for taking the time to share your positive feedback about Emma with us! If there's anything else you need, just let us know.
Very professional
Very professional, courteous and knowledgeable staff. Every time I feel like they do their best to take a very good care of me.
December 18, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're thrilled to hear our staff have made such a positive impression on you! Delivering professional and courteous care is what we strive for with every patient. Thanks so much for taking the time to share your experience. We're here whenever you need us.
Friendly and thorough
Efficient and courteous preliminary assessment followed by very thorough examination by Emma, who then explained the results very clearly. An excellent first-time experience with Leightons!
October 23, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're thrilled to hear about your excellent first-time experience with us! Emma and the team will be delighted to hear your feedback. If you ever need anything else, just let us know!
Emma was amazing- taking time to…
Emma was amazing- taking time to explain everything so well!
October 1, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're thrilled to hear that Emma was so helpful, taking the time to explain everything thoroughly. Thanks for sharing your experience with us!
Thorough and caring
My daughter saw Emma today for a sight test, and she was incredibly thorough, kind, interested - absolutely fabulous. Emma also saw me for my sight test last time, and she noticed an ‘event’ at the back of my eye which she wrote to my GP about and which triggered wider medical intervention. Thank you for being so thorough and caring!
August 9, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Chandler's Ford
We're delighted to hear about the positive experience your daughter had during her sight test with Emma! It's wonderful to hear that she was thorough and caring. Emma and the team will be pleased to know they made a difference in your eye health. Thanks for sharing your feedback!
Excellent service
Very thorough eye test, with great attention to detail. The new spectacle lenses were ready within a week, and fitted to my existing frames in a few minutes. Excellent service, backed with the opportunity of a member service plan and interest free credit.
April 4, 2024
Unprompted review
Efficient, helpful and friendly
Efficient, very helpful, friendly.
Had excellent service - it felt personal. Staff were knowledgeable and accommodating.
March 15, 2024
Unprompted review
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