Opticians visit was a pleasure as the staff friendly and efficient. They showed their glasses etc to the best of their ability. Plenty of seating areas and the personnel happy to assist you.
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See what reviewers are saying
I have had several appointments at the Christchurch branch and the service is always excellent. This has included a contact lens check, an eye test, choosing glasses, and a repair. The staff member... See more
I cannot praise Leightons Opticians highly enough. My usual Optician retired. I had an eye problem that concerned me and I was able to book an appointment at Leightons the same day. Their staff are ex... See more
I visited LEIGHTONS / RAXWORTHYS Opticians in Christchurch High street this afternoon and I am very pleased to have this opportunity to relay my findings. The new shop is very well laid out, modern... See more
Company replied
Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
22 High Street, BH23 1AY, Christchurch, Dorset, United Kingdom
- 01202 484888
4.8
Excellent
58 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Sita Shah was very efficient
Sita Shah was very efficient, explained everything to me clearly and very helpful.
June 4, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
Thank you for the fantastic feedback! We're delighted to hear that Sita was efficient, explained everything clearly, and was very helpful. We appreciate you taking the time to share your positive experience with us. If you have any further questions or need assistance, feel free to get in touch. Have a great day!
Opticians visit was a pleasure and staff very helpful
Opticians visit was a pleasure as the staff friendly and efficient. They showed their glasses etc to the best of their ability. Plenty of seating areas and the personnel happy to assist you.
May 12, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear you had such a positive experience during your visit to Leightons. Our team works hard to provide friendly and efficient service, so it's great to hear that reflected in your feedback. If you ever need any further assistance with your glasses or anything else, just let us know. Thanks for choosing Leightons!
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear that you had an excellent experience with us! Our team at Leightons always aims to be friendly and welcoming to all our patients. Thank you for taking the time to share your positive feedback, it truly means a lot to us!
Annual eye check Christchurch
I went for my annual eye check to the Christchurch branch and as always I experienced an impressively professional examination by Kimberley. All aspects were explained well with clear assessment of what the level and significance of changes meant. I feel very confident that my sight is being cared for very professionally. The rest of the team were also both friendly and helpful.
April 20, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear you had such a positive experience during your annual eye check with Kimberley! It's great to know that you felt well taken care of and informed throughout the examination. Kimberley and the team will be delighted to hear your feedback. Thanks for sharing your experience!
Thoroughly recommend this practice in Christchurch
I have always found the entire team helpful and thoroughly recommend this practice
April 13, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear that you found our team at Leightons so helpful! Thank you for the wonderful recommendation, we really appreciate it. If you ever need anything in the future, just let us know.
The staff listen and are helpful
The staff listen and are helpful, friendly and quite open to speaking to customers .
February 18, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear that you had such a positive experience with us. Our team at Leightons always strives to be helpful, friendly, and attentive to our patients' needs. We're glad you felt comfortable speaking with us. If you ever need anything, just let us know!
Friendly staff
Friendly staff, lovely range of glasses, professional advice and quick turnaround
February 17, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear you had such a positive experience at Leightons! Our team takes pride in providing professional advice and ensuring a quick turnaround for our patients. It's great to know you found our staff friendly and enjoyed our range of glasses. Thanks for sharing your feedback!
Excellence
Staff knowledgeable and professional. Store spotless, spacious and airy
December 19, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear about your positive experience at Leightons! Our team always aims to provide knowledgeable and professional service in a spotless, spacious, and airy store environment. We appreciate your kind words and look forward to welcoming you back on your next visit.
Good service
Good service. A little expensive but it was my choice to buy from them.
December 13, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear you had a positive experience with us! Your feedback means a lot. Thank you for choosing Leightons. If you ever need anything, just let us know.
Safe hands
I used to visit Raxworthy who were taken over by Leightons in 2020, since then I’ve had yearly eye tests and have always found them to be highly professional, extremely thorough and friendly. There are cheaper opticians on the high street but I’ve never found a reason to visit them when I’m getting the best service possible.
November 12, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear that you've had such positive experiences with us at Leightons, especially following Raxworthy's transition. It's fantastic to know that you feel you're receiving top-notch care during your yearly eye tests. Our team always aims to be thorough, professional, and friendly, so your kind words mean a lot to us. Thanks for choosing us for your eye care needs!
Fantastic customer service at…
Fantastic customer service at Leightons. Thorough and informative tests and great help to choose frames and lenses. Didnt feel we were under pressure to spend money at any point. Highly professional and relaxing shopping environment.
August 16, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear about your fantastic experience at Leightons! We're delighted that our team provided thorough and informative tests, helping you choose the perfect frames and lenses in a pressure-free environment. Our aim is always to create a professional and relaxing shopping environment for our patients. Thank you for your kind words and for choosing Leightons for your eyecare needs!
Very friendly team
Very friendly, welcoming, efficient team. I was told on the day how my sight test went and any changes to my sight.
Told me the benefits of the care plan which gives discounts on glasses and contact lenses.
August 9, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
Thank you for the fantastic feedback! We're delighted to hear how welcoming and efficient our team was during your appointment. It's great to know you found the information on our care plan helpful. We appreciate your support!
Anyone who entered was seen immediately…
Anyone who entered was seen immediately by a member of staff to find out what they wanted. Staff were helpful & friendly. I came for eye test. Otometrist was running about half hour late. This did not greatly inconvenience me. Whole test procedure extensive, thorough & professional. Some delay at the end logging on to internal system. Not the fault of staff member
July 30, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're glad to hear your positive feedback about your recent visit for an eye test at Leightons. It's great to know that our staff were helpful and friendly, and that you found the test procedure to be extensive, thorough, and professional. We appreciate your understanding regarding the slight delay with the optometrist running late. Thank you for sharing your experience.
From walking in the door as a complete…
From walking in the door as a complete stranger, through being helped to find suitable new frames, being measured and placing my order it all went with calm and smiles. The premises are light, spacious and the whole process very professional. I'm delighted with my new specs too!
July 11, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear about your positive experience at Leightons! Our team works hard to ensure a professional and welcoming environment for all our customers. It's great to know you're happy with your new glasses. If you ever need anything else, feel free to reach out. Thanks for sharing your feedback!
Dealt with immediately despite not…
Dealt with immediately despite not having an appointment and in a helpful and friendly way.
July 22, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear about your positive experience with us! It's great to know that our team was able to assist you promptly and in a friendly manner, even without an appointment. Thanks for sharing your feedback!
Excellent service & very informative.
May 29, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
Thank you for your fantastic feedback! We're thrilled to hear that you had an excellent experience with us and found our service informative. It's great to know we met your expectations. If you have any further questions or need assistance in the future, feel free to get in touch. We're here to help!
Excellent service.
A very kind, considerate and caring Audiologist & Hearing Aid Consultant. The procedure I had was explained in great detail and carried out to a very high standard.
May 6, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear that you had such a positive experience with us at Leightons. It's fantastic to know that the procedure was explained thoroughly and carried out to a high standard. Thanks for taking the time to share your feedback!
Lovely staff who know exactly what they…
Lovely staff who know exactly what they are doing!
April 12, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear you had such a positive experience with us! Our team at Leightons always strives to provide top-notch care. Thanks for taking the time to share your kind words.
Very thorough and informative
We took my mum here today.
Extremely thorough and made everything very clear with very good and informative information.
So interesting how the ears work and what mum could and couldn’t hear.
We saw Miles.
Highly recommend 😁
March 20, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
Thank you for the glowing feedback! We're thrilled to hear that you and your mum had such a positive experience with Miles at Leightons. It's fantastic to know that you found the information informative and clear. If you have any further questions, feel free to get in touch. We look forward to welcoming you back!
Great service and always greeted with a…
Great service and always greeted with a smile.
March 8, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Christchurch
We're thrilled to hear you had a great experience with us! Thanks for taking the time to share your positive feedback. We look forward to your next visit with us!
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