Excellent service and warm friendly staff. Loads of support. New glasses ready earlier than expected. Lots of options too. Will be returning as an ongoing customer.
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See what reviewers are saying
Very friendly knowledgeable staff who took the time to make sure frame choice was correct and options presented
Company replied
Just received first new pair of varifocals and am delighted - they arrived sooner than anticipated and having tried out the new prescription have ordered sunglasses with same rx- all staff encountered... See more
Company replied
I went for an introductory hearing test as I was thinking of moving to Leightons from my long standing hearing aid sales/support company that I had been with for 7 years. The service at Leightons Ha... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
37 Wey Hill, GU27 1BZ, Haslemere, Surrey, United Kingdom
- 01428643975
4.8
Excellent
39 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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Very friendly team
Very friendly team, individual time & attention given, no rushing good communication, great service,
June 28, 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for your lovely review, the team at Haslemere will be delighted to read this!
Better service and better costs
I went for an introductory hearing test as I was thinking of moving to Leightons from my long standing hearing aid sales/support company that I had been with for 7 years. The service at Leightons Haslemere was excellent in every way. I wish I had moved to them years ago, having overstayed with the other group out of misplaced loyalty. The cost comparison was very good as well.
June 22, 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for sharing your experience with us! We are delighted that you chose us to continue your hearing care journey with and that you felt our team at Haslemere provided you with excellent service. We look forward to continuing to serve you with the best care for your hearing needs.
The 3D experience
May 13, 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for your review!
Stuart Roberts is a marvel
Stuart Roberts is wonderful, has helped me so many times with my ears! I have hearing aids which I bought from a different company and twice one of the domes has come off in my ear and both times Stuart has rescued it with huge care and attention. A big thank you to him.
April 11, 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for taking the time to share such a lovely review of your experience. Stuart will be so delighted to read this!
Second pair of glasses from Leightons
Second pair of glasses from Leightons. Perfect service as before. Really good frames and amazing clarity from new lenses. Cannot recommend enough…
April 6, 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for your review and recommendation!
Eye Test at Haslemere
Eye test for myself and my mother at Haslemere, very efficient test and really helpful with choice of glasses and reuse of newish frames. Really good tailored service, brilliant staff both at test and checking fit.
February 9, 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for your kind review. We really appreciate it!
Great place
Great place, helpful attentive staff. Willing to listen to your wishes.
September 20, 2022
Unprompted review
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for your review!
Great service…
Great service fixing the little stuff without issue, very helpful.
May 9, 2022
Unprompted review
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for your review!
An Unnecessary Delay for Appointment
The visit and service I received were effective, efficient and all was fine. However, my concern is that when I attended this appointment 2 weeks earlier, I was informed that the hearing test could not be done as there was some wax in my ears, and I would have to arrange a separate appointment for the wax removal. Why ? - the wax did not require ear-drops before it could be removed! To make matters worse, when the wax was removed elsewhere, the Audiologist said the hearing test could have been done successfully as the ear drum was partly visible in both ears. I was not pleased to hear all this as I now live 20 miles from Leightons in Haslemere.
May 5, 2022
Reply from Leightons Opticians & Hearing Care - Haslemere
Many thanks for your feedback we're pleased to hear that you were happy with the service provided and glad to see that you have got on well with the support we have been able to provide you with over the years.
With regards to your recent appointments, we can see that you had an excessive amount of wax present during your first visit which can be an issue when trying to conduct a thorough and accurate hearing test. We need to make sure the test is accurate so we can ensure that the hearing aids are able to perform optimally and when there is too much wax this is not something we can guarantee, which is why it was recommended that this is cleared. Based on BSA guidelines for earwax removal it is recommended that wax is softened with oil prior to any wax removal procedure which is why we were not able to offer wax removal during your first appointment. Oil and other softening agents can cause some wax to come out of the ear on its own accord which is potentially why when seeing this other provider they were able to determine that a hearing test could be conducted at that time, this was not the case when attending your first appointment with us. A partial view of the eardrum is however not enough for us to determine the full health of the ear and hearing system which is key for us to check at follow-ups in case there are other issues that need to be checked. We are not able to offer microsuction in our Haslemere practice but can offer other earwax removal procedures all of which are included as part of your aftercare with us.
We hope to see you in the near future to be able to offer ongoing support to you.
Great Results!
I attended Leightons in Haslemere with Stuart to explore hearing aids. He is very clear-speaking, friendly and reassuring. Stuart explored my difficulties, did the tests and suggested a product-service for my needs.
Wow, its working much better than I'd hoped. Not missing any conversation now, the aids are discrete and easy to use. Its not cheap but such a helpful investment. Not being able to hear was damaging my confidence.
December 13, 2020
Reply from Leightons Opticians & Hearing Care - Haslemere
We believe that looking after your hearing health helps you live life to the full. It's great to know you feel the same way and are very happy to help give you a new boost of confidence! Thanks for leaving a review, Mike!
Routine eye test
Routine eye test conducted in a friendly way and results clearly explained.
October 28, 2020
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you so much for your feedback, it's great to know that you enjoyed your experience with us.
Very very good Haslemere
October 27, 2020
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for leaving us a review, it's always great to hear such positive feedback!
A very satisfied customer…
I have been a very satisfied customer for around 30 years.
I have met many of your employees over the years and always have felt very confident with the service, professionalism and friendship they have provided. That is still true in these difficult days.
October 27, 2020
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for your valued support, we look forward to welcoming you back in practice soon.
Leightons Opticians Haslemere have…
Leightons Opticians Haslemere have looked after me for several years, always very professional, knowledgeable, helpful and friendly for my contact lenses, glasses and ongoing eye health care. My recent visit was well organised within Covid guidelines. Thank You.
October 27, 2020
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you so much for taking the time to leave your comments, we really appreciate your loyalty over the years and are grateful for your recommendation, especially during these unprecedented times.
Another very pleasant eye test and…
Another very pleasant eye test and upgrade of my spectacles.
The Covid regulations were very clear fromthe start but the staff were all well trained and assured.
Special mention for Linda who is always so helpful
October 27, 2020
Reply from Leightons Opticians & Hearing Care - Haslemere
We always appreciate feedback, thank you very much for letting us know about your experience in practice. The team at Haslemere will be thrilled with your kind words.
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for leaving us a review, we always take our patient feedback on board. Looking forward to welcoming you back in practice very soon.
Haslemere Surrey Very nice very kind and helpful as…
Very nice very kind and helpful as always
October 27, 2020
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for your kind words, James!
coping with the virus…
The team are coping well with the virus restrictions in their usual friendly manner.
October 27, 2020
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you for leaving a review, Barry, it's great to know our efforts are being appreciated!
Highly recommended opticians
Very good professional and friendly service with strict pandemic protocols in place.
July 18, 2020
Unprompted review
Reply from Leightons Opticians & Hearing Care - Haslemere
Thank you very much for your feedback, we really appreciate it.
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