I purchased new glasses at this branch. I was helped in my choice of frames by the very helpful and cheerful Suzanne. I was guided in my choice of lenses for my varifocal glasses by Julie, who was ver... See more
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See what reviewers are saying
This company cares about their customers. I have visited at least 7 times in the past year and both the customer and professional care are absolutely fantastic. Today I went to pick up sunglasses, jus... See more
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Received Excellent Customer Service today - the arm of my glasses broke, thought they'd send them off for weeks, despite having a spare pair. Turned out to repair them would be a similar price to new... See more
Company replied
I’ve always visited the more popular eye opticians because those are heavily advertised. The day I walked into Leighton was the best decision and I’m pleased with the care and attention I got through... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
10 High Street, SM1 1HN, Sutton, Surrey, United Kingdom
- 02086422798
4.8
Excellent
103 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Had my ears checked and cleaned from wax by Carrie first class service def recommend
April 17, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear you had such a positive experience with Carrie at Leightons! Thanks for recommending us - we'll be sure to pass on your kind words. If you need any further assistance, just let us know!
Thank you Sutton …
Julie was extremely helpful when I chose my new glasses and sunglasses. I collected them both yesterday and am very pleased. I shall certainly recommend your Sutton branch.
April 8, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear that Julie was extremely helpful during your visit to our Sutton branch! It's great to know you're pleased with your new glasses and sunglasses. Thanks for recommending us, we really appreciate it!
Staff very attentive
Staff very attentive . Had a hearing test that I didn’t expect too, nice to know that was all good . Leightons are referring me to hospital with an eye condition that they were concerned with . I felt looked after . Very professional.
March 31, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear about your positive experience with our team at Leightons! It's great to know that you felt looked after and found the service professional. Thank you for sharing your feedback. If you have any further questions or need assistance, please don't hesitate to get in touch.
Great member of staff
I saw Carrie today for the first time and I couldn’t have been happier she was very pleasant and friendly and explained clearly what she was going to do.
I’ve had my ears syringed many times before and this was the best experience I’ve had,
Carrie is top class.
February 20, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear about your positive experience with Carrie at Leightons! It's fantastic to know that she made your ear syringing appointment the best one you've had. Carrie will be delighted to hear your kind words. Thank you for taking the time to share your feedback!
Super efficient!
Hearing care appointment with Carrie was excellent. Extremely friendly and informative. Made me feel relaxed and at ease throughout. Highly recommend Carrie!
February 13, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear about your fantastic experience with Carrie at Leightons! We're so pleased she made you feel at ease and provided such informative and friendly care. Thank you for recommending her - we truly appreciate it! Carrie and the team will be delighted to hear your feedback.
Carrie was very professional
Carrie was very professional. The service was hassle free.
February 13, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear you had such a positive experience with Carrie at Leightons! Providing hassle-free service is what we aim for, and we're delighted you felt well taken care of. Thanks for sharing your feedback!
Very efficient
I went for a wax removal and hearing assessment. The premises are very clean and spacious. Carrie was extremely calm and efficient. She put me at ease immediately and explained everything about the process. I would highly recommend to anyone who needs wax removal but doesn't like syringing.
January 16, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear about your positive experience at Leightons! Carrie and the team will be delighted to hear your feedback. Thanks for recommending us!
Very good review
Very good experience and staff very friendly and very knowledgeable.
January 13, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear you had a very good experience at Leightons! Our team is dedicated to being friendly and sharing their knowledge with patients. Thank you for taking the time to leave such a positive review. We look forward to seeing you again soon!
Best local opticians
Wonderful service as usual, staff friendly and helpful as always. Optician explained my eye conditions fully. Highly recommend this good local opticians.
January 3, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear you had another wonderful experience with us! Our team is always here to help and provide clear explanations about your eye conditions. Thanks for recommending Leightons as your local opticians - we appreciate your support!
My experience was fantastic
My experience was fantastic, I was extremely nervous upon arrival met by two friendly staff and an experienced doctor who really explained everything to me .
December 31, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear that your experience at Leightons was fantastic! It's great to know that our team made you feel at ease and that the team took the time to explain everything to you. Thank you for sharing your positive feedback!
Reply from Leightons Opticians & Hearing Care - Sutton
We're delighted to hear you had such a positive experience with our team at Leightons! Thank you for recommending us, it means a lot. If you ever need anything else, just let us know!
Great customer service
Great customer service,friendly.Caroline was very helpful🎅🏻
December 5, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're delighted to hear you had a great experience with us! Caroline and the team will be thrilled to receive your kind words. If you ever need anything else, just let us know. Take care!
Went above and beyond and 100% be returning.
The sutton branch went above and beyond my expectations. I went in for a eye test to get advice on my eyesight that had got a little worse. And the the person who did the eye test was very nice and made sure to check everything. I was advised that glasses would be optional and I chose to get them. The lady who helped me get the glasses was extremely helpful and gave me advise on the type of frames and colour, that would best suit me. And she took my measurements and placed the order for the glasses. Overall everything was very clean and well organised and well presented. I will 100% be returning to this branch again.
Would HIGHLY RECOMMEND!!!
November 28, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear that your experience at our Sutton branch exceeded your expectations! Our team at Leightons always aims to provide the best service possible. It's fantastic to know that you found the eye test thorough and the assistance in choosing glasses helpful. We're so pleased you felt well looked after. Thanks for your kind words - we can't wait to welcome you back!
Carrie explained everything clearly…
Carrie explained everything clearly about the wax removal procedure.
Then after microsuction I had a hearing test, so very thorough examination.
Very pleased.
October 31, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're delighted to hear about your positive experience with Carrie and the thorough examination you received. Thanks for taking the time to share your feedback!
Excellent Service
I have been a patient at Leightons for around thirty years : first at Epsom and now at Sutton. My family also uses this branch and now under recommendation a friend is also a patient and has recommended this branch to her family. That alone should say enough!
I like the fact that I am able to contact the branch directly. Online and call centre options are also offered but it makes me feel more comfortable and valued to have the personal service with familiar members of staff.
I am always greeted with a smile by friendly and professional staff ,noting : Sarah , Jackie , Suzanne and Julie. The optometrists I have seen over the years have always given me time to ask questions and are happy to explain things . I feel comfortable, confident and not rushed.
The contact lens specialist I saw earlier this year, Namisha,was thorough, informative and friendly .
The optometrists I have seen : Gaz and Jens have been consistently professional, friendly and take the time to answer any questions I’ve had .
When I have needed to change my spectacles I have been seen by DO , Julie who has always been very patient and helpful.
All in all , I am very happy and lucky to have wonderful staff in a local branch .
October 29, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
Dear Helen,
Thank you for your kind words and loyalty over the past thirty years! We're thrilled to hear about your positive experiences with our team at Leightons in both Epsom and Sutton.
We're so pleased you feel comfortable and well taken care of during your visits, and we will make sure to share your kind words. See you at your next appointment!
Beyond compare
Julie is always patient, skilled and understanding.
Fantastic staff in general.
October 24, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear about your positive experience with Julie and the team. Thanks for taking the time to share your kind words!
All staff are very welcoming
All staff are very welcoming, friendly and helpful.
October 11, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear that you found all our staff welcoming, friendly, and helpful. Thanks for taking the time to share your positive experience with us!
Wax removal
Appointment with Carrie for wax removal and it was on time and a quick process using micro suction. All fully explained and successful.
October 10, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear your appointment with Carrie for ear wax removal went smoothly and was successful! We’re glad to know that the process using micro suction was clear and efficient. Thank you for sharing your positive experience!
I have been coming to Leightons Sutton…
I have been coming to Leightons Sutton for eyecare for decades now. They are consistently professional and responsive to my needs. Unlike some high street chains they do not try to sell you upgrades you do not need (as experienced by friends and family unfortunate not to have Leightons near them). I was looked after by Sarah and the team on my recent visit and they were a pleasure to deal with. Having only used opticians up to now I just took advantage of an extensive ear/hearing examination. Natasha, the audiologist, was similarly professional and pleasant.
October 7, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you've been a loyal patient at Leightons Sutton for decades, and that you were provided excellent care during your recent visit. Natasha, Sarah and the team will be delighted to hear your kind words. We're committed to providing professional and personalised service, and we're grateful for your feedback. See you on your next visit!
Friendly and expert opticians
Friendly, helpful and an excellent optical service.
October 7, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Sutton
We're thrilled to hear you had such a positive experience with us! We pride ourselves on providing friendly and helpful service to all our patients. If you ever need anything in the future, just let us know!
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