I was given an appointment which was convenient, there was no waiting. Knowledge, friendly staff. All round good experience , easy parking
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See what reviewers are saying
I always feel well cared for and time is given freely to answer any questions I have with regards to the care of my eyes. I have dry eyes and had investigated products to help manage the condition but... See more
Company replied
Gemma & her Totton team always provide a first class service. Nothing is too much trouble & I am always met with a lovely welcoming smile & I leave feeling well looked after. Indeed, Gemma has saved t... See more
I visited Leightons in Totton for an eye test. I was examined by Jeena who was very thorough, knowledgeable, pleasant and helpful. I have tried other opticians in the area but would definately recomm... See more
Company replied
Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
Commercial Road 9, SO40 3BX, Totton, England, United Kingdom
- 02380862456
4.7
Excellent
61 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
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Quality Eye Examination
May 21, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
Thank you for taking the time to leave us such a positive review! We're delighted to hear you had a quality eye examination with us. If you have any more feedback or need further assistance, feel free to get in touch. We're here to help!
Contact lens check
I was given an appointment which was convenient, there was no waiting. Knowledge, friendly staff. All round good experience , easy parking
May 18, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're thrilled to hear you had a great experience at Leightons, with convenient appointments, no waiting, friendly and knowledgeable staff, and easy parking! Thanks for taking the time to share your positive feedback. We look forward to seeing you again soon.
First class service extremely helpful…
First class service extremely helpful in all aspects
May 5, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're thrilled to hear you had a first-class experience with us! Our team at Leightons takes pride in being extremely helpful in all aspects of your visit. Thank you for your kind words, and we look forward to seeing you again soon!
Everything about the visit was good
Everything about the visit was good I thought the eyetest was good with a friendly optition and good help with selecting new glasses first rate in every way . Will be going back
May 7, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're thrilled to hear that you had such a positive experience during your visit with us! Our team will be delighted to hear your feedback. We look forward to welcoming you back for your future appointments at Clapham & Leightons.
Professional unhurried service
I always feel well cared for and time is given freely to answer any questions I have with regards to the care of my eyes. I have dry eyes and had investigated products to help manage the condition but wanted professional advice & guidance. Laura gave me brilliant explanations and encouraged me to take a pathway I had been ignoring. I am now following her guidance and have noticed an improvement already.
April 20, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're delighted to hear you had a good experience with us! Our team at Leightons always aims to provide top-notch service. Thanks for taking the time to share your feedback on your dry eye journey. Do let us know if there is anything else we can assist you with in the future.
A lovely clean friendly place to be
A lovely clean friendly place to be. I was put at ease immediately and will keep them for my eye care . Store was not so busy that you couldn’t breathe. They had chairs so you didn’t have to stand and I feel they did not push products onto you but it was more about caring for customers. A great experience for me definitely recommend them .
April 17, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're thrilled to hear you had such a positive experience at Leightons! Our team prides itself on providing a welcoming and caring environment for all our patients. We're pleased to hear you felt at ease and valued during your visit. Thank you for choosing us for your eye care, we look forward to seeing you next time!
I visited Leightons in Totton for an…
I visited Leightons in Totton for an eye test. I was examined by Jeena who was very thorough, knowledgeable, pleasant and helpful. I have tried other opticians in the area but would definately recommend the service at this branch.
March 26, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
Thank you for the lovely review! We're thrilled to hear that Jeena provided such a thorough and pleasant eye test experience at our Totton branch. We're so grateful for your recommendation and hope to see you again soon for your optical needs.
Superb Leightons in Totton…
Nick Clapham assisted me in choosing a marvellous pair of glasses with all his expertise and care.
Laura also gave me excellent service and attention.
March 9, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
Thank you for your kind words! We're thrilled to hear that Nick and Laura provided you with excellent service and care. We're delighted you found a marvellous pair of glasses with us. If you need any further assistance, just let us know. Enjoy your new specs!
It was clean calm and not over whelming…
It was clean calm and not over whelming for my SEN child
March 16, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're thrilled to hear that you and your child had a positive experience at Leightons! Creating a calm and comfortable environment for all our patients is a top priority for us. Thank you for sharing your feedback!
Reply from Leightons Opticians & Hearing Care - Totton
We're thrilled to hear you had such a positive experience with our friendly staff and excellent service. It means a lot to us that you took the time to share your feedback. Thank you for choosing Leightons!
Great service
5 star all round.No sales pressure whatsoever.Pleasure going there.
November 29, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're thrilled to hear you had a fantastic experience at Leightons! Thanks for taking the time to share your positive feedback with us. We're so pleased you found your visit with us a pleasure. Our team aims to provide a pressure-free and enjoyable environment for all our patients. Look forward to seeing you again soon!
Excellent service.
The staff are always helpful, cheerful and polite, and give excellent service.
November 13, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're delighted to hear such positive feedback about our team at Leightons. We're thrilled that you found our staff helpful, cheerful, and polite. We're glad that you received excellent service and appreciate you taking the time to share your experience. Thank you for choosing Leightons for your care.
Very helpful
Very helpful, I would highly recommend this place 100% so helpful and friendly and knowledgeable, I'm changing to these to be my regular opticians
October 11, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
Thank you for your fantastic review! We're thrilled to hear how helpful and friendly you found our team at Leightons. We're pleased that you're choosing us as your regular opticians. We look forward to seeing you at your next appointment!
Friendly and helpful staff
Friendly and helpful staff. Knowledgeable staff made the appointment easy and warm. Have been using them for 40 years +. I have also recommended to a friend who now also recommends them.
October 4, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
Thank you for your fantastic review! We're thrilled to hear you've been a happy customer for over 40 years and that you've also referred a friend to Clapham & Leightons. Our team takes pride in their knowledge and friendliness, making sure each appointment is easy and welcoming. We appreciate your loyalty and trust in us.
Great customer service.
Always good to see the team at Claphams. They are friendly, very good at what they do and provide great customer service.
July 8, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're thrilled to hear that you had such a positive experience with the team at Clapham & Leightons! We pride ourselves on providing top-notch customer service and are delighted that you found us friendly and skilled. Thanks for taking the time to share your feedback!
Great Experience
Very good experience taking my 90 year old father for an eye test, his first one in 10 years. He is in a powered wheelchair and has severe mobility issues. The staff were all very patient, kind and accommodating!
June 21, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're delighted to hear your positive feedback about your experience at Leightons. It warms our hearts to know that our team was patient, kind, and accommodating during your father's eye test. We appreciate you taking the time to share your thoughts. If you need any further assistance, feel free to reach out. Take care!
Super professional & very caring
I have always had bad eyesight so a yearly visit to an optician is necessary. Leightons optometrists take their time, talk to you & listen to you. I get great advice and feel secure in their care. I’m always amazed how well prepared they are at my appointment and come away feeling reassured. It’s not all about money & spend & their care plan is great.
June 17, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're thrilled to hear about your positive experience at Leightons! It's great to know that you feel well taken care of and reassured during your appointments. Our team works hard to provide excellent care and advice to all our patients. Thanks for sharing your feedback!
Staff were very helpful and efficient
June 5, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're delighted to hear that our team at Leightons were very helpful and efficient! It's fantastic to know that you had a positive experience with us. If you need any further assistance, just let us know. Thank you for taking the time to share your feedback!
The team here are so lovely and…
The team here are so lovely and accommodating! They really take the time to help! They were so informative and kind!
May 31, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
We're thrilled to hear you had such a positive experience with us! Our team at Leightons is dedicated to providing excellent care and we're so glad to hear that you found them helpful and accommodating. Thank you for taking the time to share your feedback!
Complete waste of time.
Normally speaking I see a young woman, Jessica, who is very professional and competent. At my appointment yesterday, 29th May, I saw a stand-in man who spoke to me as though I was a complete idiot. He understood nothing about my hearing aids, didn’t even bother to look at them, let alone test them, and showed me to the door saying that I had failed to charge them properly. I was in the clinic room for about three minutes. I won’t be attending again if he is to be a regular member of staff.
May 29, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Totton
Thank you for your review; we greatly appreciate the time that you have taken to provide us with this feedback. We are very sorry to hear that you didn’t have a great experience this time. We pride ourselves on providing the best clinical care for our patients, so we are sorry if we let you down this time.
We understand your hearing aids are working well now and you have spoken to one of our clinical leads to discuss this. Please do contact us again to see Jessica should you need our help further.
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