Leightons Opticians & Hearing Care - Totton Hearing Reviews 4

TrustScore 4 out of 5

4.0

Water Lane 17, SO40 3DG Totton, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had a consultation with Jessica Owen today and I was very impressed. Clearly a lady on top of her game and with integrity. Thoroughly recommended. :)

Company replied

Rated 5 out of 5 stars

First visit to newly opened Totton branch. Staff were very helpful and friendly. The eye examination carried out by Laura made me feel at ease. Very professional.

Company replied

Rated 5 out of 5 stars

Once again great service from Gemma and the Totton team after my hearing aid charger failed. 24 hours to get a replacement to me was great. Many thanks.

Company replied


Company details

  1. Optometrist
  2. Audiologist
  3. Contact Lenses Supplier
  4. Glasses Store
  5. Hearing Aid Store
  6. Optician

Written by the company

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Contact info

  • Water Lane 17, SO40 3DG, Totton, England, United Kingdom

  • 02380 862456

4.0

Great

TrustScore 4 out of 5

4 reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Consultation with Jessica Owen…

I had a consultation with Jessica Owen today and I was very impressed. Clearly a lady on top of her game and with integrity.
Thoroughly recommended. :)

August 28, 2025
Unprompted review
Leightons Opticians & Hearing Care - Totton Hearing logo

Reply from Leightons Opticians & Hearing Care - Totton Hearing

We're thrilled to hear about your positive experience with Jessica, she's fantastic at what she does! We're delighted you felt well taken care of during your consultation with her. Thanks for recommending us!

Rated 5 out of 5 stars

Grade A experienced.

First class staff member.

March 19, 2025
Unprompted review
Leightons Opticians & Hearing Care - Totton Hearing logo

Reply from Leightons Opticians & Hearing Care - Totton Hearing

We're delighted to hear you had a first-class experience with us at Leightons. Thank you for taking the time to share your positive feedback! If there's anything else we can assist you with, just let us know.

Rated 5 out of 5 stars

Once again great service from Gemma and…

Once again great service from Gemma and the Totton team after my hearing aid charger failed. 24 hours to get a replacement to me was great. Many thanks.

April 4, 2024
Unprompted review
Leightons Opticians & Hearing Care - Totton Hearing logo

Reply from Leightons Opticians & Hearing Care - Totton Hearing

Thank you for sharing your positive experience with Gemma and our Totton team! We're delighted to hear that they could swiftly assist you with a replacement for your hearing aid charger. Your kind words mean a lot to us. If you ever need further assistance, please don't hesitate to reach out. Thank you!

Rated 5 out of 5 stars

First visit to newly opened Totton…

First visit to newly opened Totton branch.
Staff were very helpful and friendly.
The eye examination carried out by Laura made me feel at ease.
Very professional.

April 30, 2024
Unprompted review
Leightons Opticians & Hearing Care - Totton Hearing logo

Reply from Leightons Opticians & Hearing Care - Totton Hearing

Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a positive experience during your first visit to our newly opened Totton branch. We will make sure to pass along your kind words to Laura and the rest of the staff. We look forward to seeing you again in the future!

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