We've been going to Leightons Windsor for 15 years or more. Ewan has always gone above and beyond to help us out, whether it's general advice, refitting frames, or lens replacement. His staff are very... See more
Company replied
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Review summary
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Reviews shaping this summary
Very thorough well explained and friendly. I was reassured about health of my eyes , although age means I now need glasses ! Testing comprehensive. Ranges ant types of glasses well explained. Time all... See more
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I had a good experience at Leightons Opticians and Hearing Care in Hempstead Valley. Leah was fantastic during my eye test, explaining everything clearly and making me feel comfortable throughout.... See more
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I’ve been a customer of Leighton’s for over 20 years - they’re not cheap, not expensive either - but they are the best and their customer service (Farnham) is second to none. A couple of days after p... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
United Kingdom
- 0800 40 20 20
- leightons.co.uk
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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I highly recommend Leightons Opticians…
I highly recommend Leightons Opticians in Wokingham. Not only are the staff knowledgeable, they are also friendly and helpful.
I’ve tried a couple of other local opticians in the past, and can honestly say that Leightons is head & shoulders above the rest.
February 17, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience at Leightons Opticians in Wokingham! It means a lot to us that you took the time to share your kind words about the team. We're really pleased that you found them knowledgeable, friendly, and helpful during your visit. Thank you for recommending us, and we look forward to welcoming you back in the future!
Great service from Marlow branch
Great service from Marlow branch. Special call out to Albert
February 28, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a great experience at our Marlow branch with Albert. Thanks for taking the time to leave such positive feedback! If there's anything else you need, just let us know.
Appointment for 3.30 to order new lens…
Appointment for 3.30 to order new lens for my existing frames.
Arrived 3.17, checked in and was asked to take a seat.
2 assistants working - 1 had finished with her customer but spent over 10 mins just chatting. The other assistants customer needed to go in to see the optrometrist and returned to the desk after 5 minutes.
At no time was I informed that assistants were ‘running late’ or that I would be seen shortly.
I left the showroom and went to find a more professional opticians. No one phoned to ask why I had left or to ask if I wanted to make another appointment.
I was completely ignored.
February 27, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience with us, and we sincerely apologise for the frustration and inconvenience caused.
Arriving for an appointment and not being properly acknowledged or kept informed is not the level of service we aim to provide. You should have been updated about the delay and attended to promptly, and we regret that this did not happen during your visit.
We also understand how disappointing it must have felt to leave without assistance and without any follow-up from our team.
Your comments have been shared with our staff so we can address this internally and ensure better communication and attentiveness moving forward. Experiences like yours help us identify where we need to improve.
Thank you again for your feedback, and we hope to have the chance to welcome you back.
It’s no fun getting old
As an opticians Leightons thoroughly deserve all the plaudits indeed.
I attended the Swindon Branch today, as usual an excellent optical appointment in every respect. What has caused me to include in my review was one aspect. After my optical appointment I always have an enhanced picture screen of my retina. So far so good. What happened next really flummoxed me, your colleague said, that all done all we need to do is your hearing test. I was taken aback. I said I have not booked a hearing test, the courteous response was, it’s free! I sense Leightons are targeting older customers like me to build up this other part of their business.
In my view a more tactful approach would have been to have emailed before my appointment date highlighting that they are into the hearing business giving me the option or otherwise to proceed or not. I’m close to eighty years of age and fortunately so far have excellent hearing
February 27, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for taking the time to share your feedback following your recent visit to our Swindon branch. We are very pleased to hear that you found your optical appointment to be excellent overall, but we are sorry to learn that the hearing screening aspect left you feeling uncomfortable. That was certainly not our intention, and we appreciate you raising the concern.
We would like to reassure you that we do not target older customers in any way. As an opticians and hearing care centre, we provide services for all adults over the age of 18, and a complimentary hearing screening is offered routinely alongside eye examinations. This forms part of our duty of care to ensure we are doing our utmost for our patients’ overall sensory health.
The hearing screening is intended as an additional level of service that we pride ourselves on offering. Even when hearing is excellent, the test can provide a helpful baseline record, which can be useful if hearing changes or deteriorates later in life.
However, we completely understand that patients may not always expect this to be offered during an eye appointment, and we appreciate your feedback regarding how this could have been communicated more clearly beforehand.
Thank you again for your comments. Feedback such as yours helps us improve how we explain our services so that patients feel fully informed and comfortable during their visit. We hope to welcome you back in the future.
Friendly and Helpful Staff
Friendly, knowledgeable and helpful staff with a good selection of products
February 24, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience with our friendly and knowledgeable team at Leightons! Our staff take great pride in providing top-notch service and guiding our patients through our selection of products. If you ever need anything else, feel free to pop in or give us a call. We're here to help!
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience with our team at Leightons. Thank you for taking the time to share your feedback! If you ever need anything else, we're here to help.
Elenor O' Nyons is a true professional…
Elenor O' Nyons is a true professional .It was quite difficult to remove the wax from my ear but she managed to do so.I have used the services of other companies in Reading and they don't compare.
February 24, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience with Elenor at Leightons! It's great to know that you found her to be a true professional and that she provided excellent ear wax removal service. We appreciate your kind words and are delighted that you found our service to be unmatched in Reading. Thank you for choosing Leightons!
Outstanding Service at Leightons Marlow
I had an excellent experience at Leightons in Marlow. The service was professional, friendly, and efficient from start to finish. Albert was particularly knowledgeable and helpful, taking the time to explain everything clearly and making the whole process smooth and reassuring.
Highly recommended.
February 21, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your excellent experience at our Leightons branch in Marlow! Albert and the team will be delighted to hear your positive feedback. Thanks for recommending us - we're always here to help!
Very friendly and extremely…
Very friendly and extremely knowledgeable and professional staff! A great experience.
February 7, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a great experience at Leightons! Our team strives to provide friendly and professional service. Thanks for taking the time to share your feedback.
They're very professional
They're very professional, friendly and efficient. I've alway had excellent service at Leightons
February 6, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your consistently excellent experiences at Leightons! Our team works hard to provide professional, friendly, and efficient service. Thanks for taking the time to share your positive feedback with us. We look forward to welcoming you back on your next visit!
The manager and the 2 optometrists are…
The manager and the 2 optometrists are very professional and helpful. I am happy to recommend my friends to come and enjoy their services.
February 18, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear how professional and helpful our manager and optometrists were during your visit! We're grateful for your recommendation and we look forward to providing the same level of care to your friends. Thank you for taking the time to share your positive experience with Leightons!
The staff listen and are helpful
The staff listen and are helpful, friendly and quite open to speaking to customers .
February 18, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you had such a positive experience with us. Our team at Leightons always strives to be helpful, friendly, and attentive to our patients' needs. We're glad you felt comfortable speaking with us. If you ever need anything, just let us know!
The staff were helpful and…
The staff were helpful and knowledgeable. They were able to make recommendations and explain why they were relevant to myself. I was reassured about my prescription and the lenses recommended are good. My Leightons has saved me a lot of money on my new glasses.
February 19, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you had such a positive experience with us! It's great to know that our staff at Leightons were able to help you with your prescription and recommend the right lenses for you. Saving money on your new glasses is an added bonus too! If you ever need anything else, just let us know - we're here to help.
They were really friendly and…
They were really friendly and helpful.They gave us lots of helpful advice.
February 19, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you found our team at Leightons really friendly and helpful! It's great to know that you received lots of helpful advice. If you have any more questions or need further assistance, feel free to get in touch. We're here to help. Cheers!
Friendly staff
Friendly staff, lovely range of glasses, professional advice and quick turnaround
February 17, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience at Leightons! Our team takes pride in providing professional advice and ensuring a quick turnaround for our patients. It's great to know you found our staff friendly and enjoyed our range of glasses. Thanks for sharing your feedback!
Excellent service
Excellent service. Treated my aged mother with respect and care. As if nothing was a bother. Thank you
February 16, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about the excellent service your mother received at Leightons. Our team always aims to provide the highest level of care and respect to all our patients. Thank you for sharing your experience with us; it means a lot!
I had my sight tested with Victoria she…
I had my sight tested with Victoria she gave professional, clear, informative advice.
All my family go to her she’s great!
February 16, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience with Victoria at Leightons! We're so pleased she provided you with professional and informative advice during your sight test. It's fantastic to hear that your whole family trusts her expertise. Thanks for taking the time to share your feedback!
Great service as always
Great service as always. The staff are friendly and helpful.
February 14, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a great experience with our friendly and helpful team at Leightons! Thanks for taking the time to share your feedback - we really appreciate it. If you ever need anything, just let us know.
Leightons - always great
Leightons is always great. Really good people.
February 13, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear that you had a great experience at Leightons! Our team always aims to provide the best service possible. Thanks for taking the time to share your positive feedback.
Friendly professional service.
February 11, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a great experience with our team at Leightons! Thank you for choosing us for your care.
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