I just wanted to say a big thank you to Yannic for the induction class today. It was such a great introduction to the gym! You explained everything so clearly and made me feel really comfortable and... See more
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Review summary
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Reviews shaping this summary
Yannic at the reception was really helpful in getting my two girls signed up for swimming lessons. He was really patient with me while my kids were running wild. Thank you your great service and kindn... See more
Company replied
Brilliant customer service, very understanding and proactive staff who always go above and beyond! (Especially Yannic who makes sure he answers all your questions and is always willing to help - he is... See more
Company replied
Downham leisure centre has improved massively. Yannic on reception is fantastic- very professional, friendly and helpful. The centre runs much more smoothly now. Really happy with the service.
Company replied
4.5
Excellent
189 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Yannic
Yannic
He was very attentive and helped us with everything we needed. Very kind and professional.
April 13, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are thrilled to hear about your positive experience with Yannic. It is wonderful to know that he provided professional and patient support while answering your enquiries. I will be sure to share your kind words with him and the rest of the team.
Thank you for choosing us.
It’s very good with me and explained…
It’s very good with me and explained everything @yannic thank you for supporting
April 10, 2026
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience and that everything was explained clearly to you. I will be sure to pass your kind words along to Yannic for the excellent support provided.
We appreciate your feedback and look forward to seeing you again soon.
Yannick is absolutely amazing
Yannick is absolutely amazing, really helpful and patient member of staff. Brilliant gatekeeper for the company
March 30, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave such a wonderful 5-star review.
We are thrilled to hear about your positive experience with Yannick. It is great to know that his patience and helpfulness made such a brilliant impression. We will be sure to share your kind words with him and the rest of our team.
We look forward to seeing you again soon.
Yannic and Tasain ,very helpful and…
Yannic and Tasain ,very helpful and understanding well done
March 30, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for your 5-star review.
We are delighted to hear that Yannic and Tasain were helpful and understanding during your visit. We will be sure to share your kind words with them and the rest of the team.
We appreciate your feedback and look forward to seeing you again soon.
Very welcome and lots of activities…
Very welcome and lots of activities supported by the staff members. Well supported by Matthew and Brad
March 28, 2026
Unprompted review
Reply from Leisure Centre
Thank you for your 5-star review and for sharing your experience with us.
I am delighted to hear that you felt welcome and enjoyed the variety of activities available. I will be sure to pass your kind words along to Matthew and Brad, as they will be very pleased to know their support made a positive impact on your visit.
We look forward to seeing you again soon.
Thanks Yannick for a good induction and…
Thanks Yannick for a good induction and orientation.
March 25, 2026
Unprompted review
Reply from Leisure Centre
Thank you for sharing your 4-star review.
We are pleased to hear that you had a good experience with Yannick during your induction and orientation. I will be sure to pass your kind words along to Yannick and the rest of the team.
We look forward to seeing you at the centre again soon.
Reply from Leisure Centre
Thank you for taking the time to leave such a wonderful 5-star review.
We are delighted to hear that Yannic was very helpful during your visit. We will be sure to pass your kind words along to him and the rest of the team.
We look forward to welcoming you back to the leisure centre again soon.
Yannic
Yannic, amazing service customer. Good to deal with very helpful and respectful to everyone.
March 25, 2026
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to leave such a positive review.
We are delighted to hear about the amazing service you received. It is great to know that Yannic was helpful and respectful during your interaction. I will be sure to share your kind words with Yannic and the rest of the team.
Thank you for choosing us.
Great initial trial and we’re now…
Great initial trial and we’re now signed up members. Big thanks to Yannic for all his help and getting everything sorted.
March 23, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for the 5-star review!
We are delighted to hear that you had a great initial trial and have decided to join us as members. I will be sure to pass your kind words along to Yannic, who will be very pleased to know he was able to help get everything sorted for you.
Welcome to the centre, and please let us know if there is anything else we can assist you with.
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are delighted to hear that you found Yannic to be very helpful and supportive during your experience with us. We will be sure to share your kind words with Yannic and the rest of the team.
Thank you for choosing us.
Reception have been extremely helpful &…
Reception have been extremely helpful & accommodating when we needed to move my autistic son to different class days/times so he could enjoy them, really made a difference being able to sort everything in person
March 13, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for your kind 5-star review.
We are delighted to hear that our reception team was able to provide the support and flexibility needed to accommodate your son's classes. It is wonderful to know that being able to handle these arrangements in person made a positive difference for your family.
We look forward to seeing you both at the centre again soon.
Excellent service and well taken care of
I was served by Yanick Clarke. He was very attentive, polite and ensured that he understood all my needs. He served me very well and his customer service is second to none. All other staff around were polite. I did a walk around and happy with how the Leisure Centre is maintained. Looking forward to more
March 13, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave such a wonderful 5-star review.
We are thrilled to hear that you had a great experience and that Yanick provided such attentive and polite service. It is also fantastic to know that you found the rest of our team welcoming and were pleased with the maintenance of the Leisure Centre.
We look forward to welcoming you back soon.
Yannic was very helpful and informative…
Yannic was very helpful and informative friendly and great customer service
March 12, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for the 5-star review!
We are thrilled to hear that Yannic provided such helpful and friendly service. We will be sure to pass your kind words along to him and the rest of the team.
We appreciate your feedback and look forward to seeing you again soon.
Great customer service!
Great customer service!! Yannic helped us a lot with everything.
March 11, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are thrilled to hear that you had such a positive experience with our customer service. I will be sure to pass your kind words along to Yannic, who will be delighted to know they were able to help you so much.
We appreciate your support and look forward to seeing you again soon.
Misleading "Day Pass" policy and unprofessional service
I am writing this to express my deep dissatisfaction with the service at Bicester Leisure Centre following an incident on March 8th, around 9:30 AM.
I visited the gym as a guest of a member. I was informed that I had to purchase a "day pass" for £12.50, which was processed by a staff member named Paula. At no point during this transaction was I informed of any terms and conditions, specifically regarding re-entry or facility limitations.
The experience was marked by a series of unprofessional interactions:
Misinformation: When asked what the pass included, Paula incorrectly stated it was for the "gym only." She was later corrected by her colleague, Tammy, who confirmed other facilities were included.
Restrictive Re-entry: After an hour, I had to leave for 20 minutes to drop my wife at work. I notified reception that I was returning shortly to finish my session with my friend. I was then told by Tammy that if I stepped out, I would be charged another £12.50 to re-enter.
Deceptive Naming: Calling a product a "day pass" while only allowing a single entry without prior notice is highly misleading.
The attitude of both Paula and Tammy was dismissive and unprofessional. I was forced to cut my workout short and leave my friend behind, feeling completely exploited by the lack of transparency. I strongly advise potential visitors to be wary of the hidden rules and the poor customer service at this facility.
March 8, 2026
Unprompted review
Reply from Leisure Centre
Thank you for sharing your feedback regarding your visit to Bicester Leisure Centre on March 8th. I am very sorry to hear about the negative experience you had with our guest pass policy and the service provided by our team.
It is clear that the information provided regarding the inclusions of the pass and our re-entry policy was inconsistent and frustrating. We aim to be transparent with our pricing and terms, and I apologise that this was not your experience. I will be addressing your comments with Paula, Tammy, and the rest of the site management team to ensure our staff are fully trained on our "day pass" terms and that we are communicating with our guests more professionally.
To compensate for the frustration you experienced and to provide a better customer experience, I would like to offer you a complimentary 3-day pass.Please contact me directly at leisure.escalations@parkwood-leisure.co.uk so that I can arrange this for you.
I look forward to hearing from you. Sara
Yannic is brilliant
Yannic is brilliant
Explained everything and has brilliant
Customer service with a smile and very polite
March 6, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave us a 5-star review.
We are thrilled to hear about your positive experience with Yannic. Providing polite and helpful service with a smile is exactly what we strive for, and I will be sure to share your kind words with Yannic and the rest of the team.
We look forward to seeing you again soon.
Yannic
Yannic , very understanding and very helpful!!! Thank you so much
March 5, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave us a 5-star review.
We are thrilled to hear that Yannic was understanding and helpful during your experience with us. I will be sure to pass your kind words along to Yannic and the rest of the team.
We look forward to seeing you again soon.
Yannic is great he help me with my…
Yannic is great he help me with my daughter swimming lesson thank you
March 5, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are delighted to hear that Yannic was able to assist you with your daughter's swimming lessons. I will be sure to pass your kind words along to him and the rest of the team.
We look forward to seeing you and your daughter again soon.
Yannic at the reception was really…
Yannic at the reception was really helpful in getting my two girls signed up for swimming lessons. He was really patient with me while my kids were running wild. Thank you your great service and kindness. Great team member for Downham leisure centre
March 5, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for your kind review and for sharing your experience at Downham Leisure Centre.
We are delighted to hear that Yannic provided such patient and helpful service while assisting with your daughters' swimming lesson registrations. We will be sure to pass your wonderful feedback along to him and the rest of the team.
Thank you for choosing us, and we look forward to seeing you and your girls at the pool soon.
Yannic was very polite and helpful
Yannic was very polite and helpful. He was very attentive and gave lots of information.
March 5, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are delighted to hear that Yannic was helpful, polite, and attentive during your visit. We will be sure to pass your kind words along to him and the rest of the team.
We look forward to welcoming you back soon.
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