I just wanted to say a big thank you to Yannic for the induction class today. It was such a great introduction to the gym! You explained everything so clearly and made me feel really comfortable and... See more
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Yannic at the reception was really helpful in getting my two girls signed up for swimming lessons. He was really patient with me while my kids were running wild. Thank you your great service and kindn... See more
Company replied
Brilliant customer service, very understanding and proactive staff who always go above and beyond! (Especially Yannic who makes sure he answers all your questions and is always willing to help - he is... See more
Company replied
Downham leisure centre has improved massively. Yannic on reception is fantastic- very professional, friendly and helpful. The centre runs much more smoothly now. Really happy with the service.
Company replied
4.5
Excellent
189 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great induction from Yannic
I just wanted to say a big thank you to Yannic for the induction class today. It was such a great introduction to the gym! You explained everything so clearly and made me feel really comfortable and welcome, which made a big difference. I really appreciated how you took the time to demonstrate the equipment and check that I understood what to do. It was a really motivating and positive session, and it’s made me feel excited about coming back and getting started properly. Thanks again!
March 5, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave such a wonderful 5-star review!
We are thrilled to hear that you had a great induction class. It is fantastic to know that Yannic made you feel welcome and comfortable while providing clear demonstrations of our equipment. I will be sure to share your kind words with Yannic and the rest of the team.
We look forward to seeing you back at the gym soon and helping you get started on your fitness journey.
Yannic is really helpful and very…
Yannic is really helpful and very informative.
He always has a positive approach and appearance.
I believe he is an asset to your team, thank you for your help.
March 4, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave such a wonderful 5-star review.
We are thrilled to hear about your positive experience with Yannic. It is great to know that his helpful and informative approach has made such an impact, and we certainly agree that he is a fantastic asset to our team. I will be sure to share your kind words with him.
We appreciate your support and look forward to seeing you again soon.
Yannick is the guy
Yannick was so helpful and he got right to adjusting my son’s swimming level immediately. Cannot recommend him enough. So helpful!
March 4, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are thrilled to hear about your positive experience with Yannick. It is great to know he was able to assist with adjusting your son's swimming level so quickly and efficiently. We will be sure to pass your kind words along to him.
Thank you for your recommendation and for being part of our leisure centre community.
Jules swimming 🏊♀️
Our son loves swimming lessons with Jules.
Yannick on the front desk always helpful and friendly.
Gym is well equipped and spacious. No meatheads 💪
March 3, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for the 5-star review!
We are delighted to hear that your son is enjoying his swimming lessons with Jules. We will be sure to pass your kind words along to both Jules and Yannick, who will be very pleased to know their efforts are appreciated. It is also great to hear that you are finding the gym facilities spacious and well-equipped.
Thank you for being a part of our community.
Yannic has been attentive and…
Yannic has been attentive and knowledgeable about role and the lesiure centre.
Review prompted.
March 3, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to update your review and for sharing your positive experience.
We are thrilled to hear that Yannic has been so attentive and knowledgeable. I will be sure to pass your kind words along to him and the rest of the team at the leisure centre.
We appreciate your support and look forward to seeing you again soon.
Reply from Leisure Centre
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Yannic was helpful and provided you with great service. We will be sure to pass your kind words along to him.
We look forward to seeing you again soon.
Yannic was very nice and helped me with…
Yannic was very nice and helped me with issues I had
March 3, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave us a 5-star review.
We are thrilled to hear that Yannic was able to provide such helpful service and resolve the issues you were experiencing. I will be sure to share your kind words with Yannic and the rest of the team.
We appreciate your support and look forward to seeing you again soon.
The reception staff at Downham are…
The reception staff at Downham are incredibly helpful and kind, especially Yannic. He is friendly, knowledgeable, and always willing to help. It’s great to see such a significant improvement in the level of customer service provided.
March 3, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for your kind 5-star review.
We are thrilled to hear about the significant improvement in customer service you've experienced at Downham. It is especially wonderful to receive such positive feedback regarding Yannic; we will be sure to share your compliments with him and the rest of the reception team.
We appreciate you taking the time to share your experience and look forward to seeing you again soon.
Yannic provided me with great service…
Yannic provided me with great service today. Very friendly and nice tour of the facilities!
March 2, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are delighted to hear that you enjoyed your tour of the facilities and that Yannic provided you with such friendly and professional service. I will be sure to share your kind words with him and the rest of the team.
We look forward to seeing you at the centre again soon.
Rating ✔️
Rating: ⭐⭐⭐⭐⭐
I had a fantastic experience dealing with the team at the Downham Lesuire Centre. They were incredibly helpful and patient while addressing all of my queries regarding swimming lessons for my sons and daughters.
A special mention must go to Yannick, the customer service advisor at the main swimming centre reception. Yannick provided exceptional service—he was professional, friendly, and went above and beyond to ensure everything was sorted for us. It’s rare to find such dedicated support, and it made the whole process seamless. Highly recommend!
March 2, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave such a wonderful 5-star review.
We are thrilled to hear that you had a fantastic experience at Downham Leisure Centre and that our team was able to assist you with your queries regarding swimming lessons for your children.
I will be sure to pass your kind words on to Yannick. He will be delighted to know that his professional and friendly service made such a positive impact on your visit.
We look forward to seeing you and your family at the centre again soon.
Yannic understand what I needed and the…
Yannic understand what I needed and the set up was easy and he talk me though everything and I was comfortable to join the club.
March 2, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for your 5-star review!
We are thrilled to hear that Yannic provided such excellent support and made the setup process easy for you. It is wonderful to know that you felt comfortable and well-informed when joining the club.
We look forward to seeing you soon.
Very helpful and professional.
February 27, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review. We are delighted to hear that you found our service helpful and professional.
We appreciate your feedback and look forward to seeing you again soon.
Yannic
Yannic , did everything really easy and fast, very good treatment
February 25, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are thrilled to hear that Yannic provided you with such fast and excellent service. I will be sure to pass your kind words along to him and the rest of the team.
We look forward to seeing you again soon.
Muhammad made me feel at ease and very…
Muhammad made me feel at ease and very welcome for someone who has not stepped foot in a gym in decade's
February 23, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for your kind words and for taking the time to share your experience.
I am delighted to hear that Muhammad made you feel so welcome and at ease. We understand that returning to the gym after some time can feel like a big step, and I am thrilled that he was able to provide such a positive introduction for you.
I will be sure to pass your wonderful feedback along to Muhammad and the rest of the team. We look forward to seeing you at the gym again soon!
Yannic,he was brilliant he helped me…
Yannic,he was brilliant he helped me set up my account and made sure I understand everything really appreciate
February 20, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are thrilled to hear about your positive experience and that Yannic was able to provide such brilliant support in setting up your account. We will be sure to pass your kind words along to him.
We appreciate your feedback and look forward to seeing you again soon.
Yannic was extremely helpful when…
Yannic was extremely helpful when setting up my membership. Very polite.
February 19, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for your five-star review!
We are thrilled to see that you had such a positive experience with us. Your support means a lot to our team, and we look forward to serving you again soon.
Yannic and Tasain were very helpful and…
Yannic and Tasain were very helpful and friendly. Very willing to help me sign up for a membership. Yannic in particular was multitasking like a pro! I commend the professionalism and excellent level of service
February 16, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for the 5-star review!
We truly appreciate your positive feedback and are thrilled to hear that you had such a great experience with us.
We look forward to seeing you back at the centre soon!
Yannic and Tasian !!!
Yannic and Tasian were incredible in helping me sign up today, super accommodating. Thank you!
February 16, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for the 5-star rating! We are thrilled to see that you had such a positive experience with Yannic and Tasain.
Your support means a lot to our team, and we look forward to serving you again soon.
Yannic and Jade very good experience…
Yannic and Jade very good experience with yannic and jade
February 15, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are thrilled to hear about your positive experience and will be sure to share your kind words with Yannic and Jade. Providing great customer service is our top priority, and it is wonderful to see our team members recognised for their efforts.
We look forward to seeing you again soon.
The manager at the Downham leisure…
The manager at the Downham leisure centre reception is amazing. Goes above and beyond for every customer ive seen, including myself and is very knowledgeable. Hes an asset to the company. Definitely needs a raise.
February 13, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to share such positive feedback regarding our Reception manager at the Downham Leisure Centre.
We are thrilled to hear that you had such a great experience and that his hard work, knowledge, and commitment to customer service have made such an impression.
We look forward to welcoming you back at the centre soon!
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