I just wanted to say a big thank you to Yannic for the induction class today. It was such a great introduction to the gym! You explained everything so clearly and made me feel really comfortable and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yannic at the reception was really helpful in getting my two girls signed up for swimming lessons. He was really patient with me while my kids were running wild. Thank you your great service and kindn... See more
Company replied
Brilliant customer service, very understanding and proactive staff who always go above and beyond! (Especially Yannic who makes sure he answers all your questions and is always willing to help - he is... See more
Company replied
Downham leisure centre has improved massively. Yannic on reception is fantastic- very professional, friendly and helpful. The centre runs much more smoothly now. Really happy with the service.
Company replied
4.5
Excellent
189 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Love the equipment and staff
February 2, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for the 5-star review! We are thrilled to hear that you love our equipment and that our staff have made a positive impression on you.
We appreciate your feedback and look forward to seeing you again soon.
Yannic and kerri Anna are amazing with…
Yannic and kerri Anna are amazing with excellent customer service. Yannic is amazingly helpful
February 2, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for the 5-star review!
We are thrilled to hear that you had such a positive experience. It is great to know that Yannic, Kerri, and Anna provided you with excellent customer service and that Yannic was able to assist you effectively with your membership.
We truly appreciate your recommendation and look forward to seeing you again soon.
Yannic helpful with membership
February 2, 2026
Unprompted review
Reply from Leisure Centre
Thank you for your 5-star review! We are so pleased to hear that Yannic provided you with great customer service and was able to help you successfully manage your membership.
Handled very well and got the help from…
Handled very well and got the help from Yannic that I needed I would recommend
I had come to cancel a membership and restart another.
February 2, 2026
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to leave such a positive review.
We are delighted to hear that Yannic was able to assist you effectively with canceling and restarting your membership. It is great to know that you had a smooth experience and would recommend our services.
We look forward to seeing you again soon.
Cancellation charges
I initially joined after being advised to use the £10 first-month offer as a way to see if the gym suited me. When I visited, I quickly realised it was much busier than I’m comfortable with and cancelled the membership the same day. There was some confusion around the notice period and charges, which caused concern at first.
Update: The team responded very quickly, handled the situation efficiently, and resolved the issue, which I really appreciate.
I’m now giving this 4/5 stars, with the only reason it’s not a 5 being the busyness of the gym — which was entirely down to my personal preference, not the gym itself.
January 27, 2026
Unprompted review
Reply from Leisure Centre
Thank you for sharing your feedback regarding your recent experience. I am sorry to hear about the frustration caused by the sign-up process and the subsequent cancellation charges. We try to be as transparent as possible in our terms and conditions which are agreed to before completing the sign up process -https://www.leisurecentre.com/termsandconditions and the "promotional" information does state ...
1.1 Promotions and Offers
a. By utilising a promotional code or participating within a new membership promotion on any membership, you agree to pay the minimum of one month[s] direct debit. If cancelling before this period occurs, we may immediately cancel your membership within this promotional period and raise a charge of one month to cover the promotional period.
To ensure we can look into this matter thoroughly and address your concerns regarding the notice period and fees, please send your full details,the name of your local leisure centre and any relevant information to our team at Leisure Escalations leisure.escalations@parkwood-leisure.co.uk.
Downham leisure centre is great
Such an unbelievable team at that centre Yannic,Tasian and Paige .
Thank you for all the help you always provide.
January 30, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for the wonderful 5-star review!
We are thrilled to hear that Yannic, Tasian, and Paige have provided you with such unbelievable support. We will be sure to share your kind words with them and the rest of the team.
We look forward to seeing you at the centre again soon.
Yannic was really helpful in getting…
Yannic was really helpful in getting lessons stored for my son when I'd struggled on the app. Polite, helpful and patient!
January 30, 2026
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to leave such a positive review.
I am delighted to hear that Yannic was able to assist you with your son's lessons and provide such patient and helpful service. I will be sure to pass your kind words along to him and the rest of the team.
We look forward to seeing you and your son again soon.
Yannic was very helpful
Yannic was very helpful. I recieved great instruction and I'm looking forward to being a member here.
January 30, 2026
Unprompted review
Reply from Leisure Centre
Thank you for the wonderful 5-star review!
We are delighted to hear that Yannic was helpful and provided great instruction. It is fantastic to know that you are looking forward to your membership with us, and we will be sure to pass your kind words along to Yannic.
Welcome to the center, and we look forward to seeing you soon.
Yannic,Tia and Tasain Excellent…
Yannic,Tia and Tasain Excellent customer service they’e both very supportive.
January 30, 2026
Unprompted review
Reply from Leisure Centre
Thank you for your 5-star review!
We are delighted to hear that Yannic, Tia, and Tasain provided you with excellent and supportive customer service. I will be sure to share your kind words with them and the rest of the team.
We appreciate your feedback and look forward to seeing you again soon.
I registered my 3 years old son for…
I registered my 3 years old son for swimming lesson today and i was quiet worried and anxious as my son is a very active child but Yannic and Cherelle were very reassuring and patient with me, they both took the time to explain everything to me, they even put my son on a waiting list for him to have his lesson at the same time as my daughter (which will be more convenient for me too).
5 stars service, a big thanks to both of them, especially Yannic.
January 30, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave such a lovely 5-star review.
I am delighted to hear that Yannic and Cherelle were able to provide such a reassuring and patient experience for you and your son. We understand that starting swimming lessons can be an anxious time, and I am glad they could put your mind at ease while assisting with your daughter's lesson timing as well.
I will be sure to pass your kind words along to Yannic, Cherelle, and the rest of the team.
Yannic and Jade very consistent
Yannic and Jade very consistent , and always happy to perform their duty especially jade .
January 29, 2026
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Yannic and Jade have been providing such consistent service and that their positive attitudes have made an impression on you. We will be sure to share your kind words with them and the rest of the team.
Reception staff always ready to help
Reception staff always ready to help. Better hygiene cleanliness
Lovely experienced instructors
January 29, 2026
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to leave us a 4-star review.
We are pleased to hear that our reception staff were helpful and that you enjoyed working with our experienced instructors. It is also great to know you noticed the improvements in hygiene and cleanliness.
We appreciate your feedback and look forward to seeing you again soon.
This place has gone from bad to worse.
This place has gone from bad to worse.
High turnover of staff all a bit stuck up,
Two weights and two measures rules applied at all times.
January 26, 2026
Unprompted review
Reply from Leisure Centre
Thank you for sharing your feedback. I am sorry to hear about your recent experience and the concerns you have raised regarding our staff and the application of rules.
To help us investigate this further, please could you provide more details regarding your experience and the name of the leisure centre you visited? Please send this information to leisure.escalations@parkwood-leisure.co.uk so our team can look into this for you.
Yannic was very exceptional and…
Yannic was very exceptional and explained everything well. He is very professional and approachable. I highly commend him.
January 29, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are delighted to hear about your positive experience with Yannic. It is great to know that he provided exceptional service and made you feel welcome with his professional and approachable manner. I will be sure to share your kind words with him and the rest of the team.
Thank you for choosing us, and we look forward to seeing you again soon.
Excellent leisure centre
Excellent leisure centre. Good selection of equipment and not too busy. Yannic, is always helpful and available to answer any questions or membership queries.
January 29, 2026
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you are enjoying our selection of equipment and the atmosphere at the centre. It is also wonderful to know that Yannic has been so helpful and professional in assisting you with your questions and membership queries; we will be sure to pass your kind words along to him.
We look forward to seeing you at the centre again soon.
I’d like to leave a review about Yannic…
I’d like to leave a review for Yannic on reception, as he has consistently stood out to me for his professionalism and commitment.
Yannic is always very polite and helpful, and he makes a point of acknowledging us whenever we enter or leave the building. He goes above and beyond his role, including being very attentive to security and who is coming in and out.
On one occasion, there was a bit of tension between visitors, and Yannic handled the situation calmly and confidently, quickly diffusing it in a professional manner. He always looks up from the desk and engages with people, which makes a real difference.
We joined the leisure centre back in June last year, and since then Yannic has consistently impressed me. His dedication, awareness, and customer service truly set him apart.
January 28, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave such a wonderful 5-star review.
We are thrilled to hear about your positive experiences with Yannic. It is fantastic to know that his professionalism, attentiveness to security, and calm handling of difficult situations have made such a lasting impression since you joined us last June. We agree that his commitment to engaging with every visitor truly sets him apart.
I will make sure that your kind words are shared with Yannic and the rest of the team.
Thank you for being a valued member of our leisure centre.
Downham leisure centre has improved…
Downham leisure centre has improved massively. Yannic on reception is fantastic- very professional, friendly and helpful. The centre runs much more smoothly now. Really happy with the service.
January 28, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave such a positive review.
We are delighted to hear that you have noticed the improvements at Downham Leisure Centre. I will be sure to pass your kind words on to Yannic, who will be thrilled to know his professional and friendly service made such a difference to your visit.
We look forward to seeing you at the centre again soon.
Yannic best guy at front desk
Yannic, was really good. Very efficient and friendly. Made me want to come back for his service alone!
January 28, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for the 5-star review! We are thrilled to hear that you had such a positive experience with Yannic.
It is great to know that his efficiency and friendly service made such an impact on your visit. I will be sure to share your kind words with him and the rest of the team.
We look forward to welcoming you back soon.
Yannic and tia what polite and helpful…
Yannic and tia what polite and helpful members of staff and such a credit to downham leisure centre very very professional I would definitely will be recommending downham leisure centre based on the welcoming and kindness I received.
January 28, 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for your 5-star review!
We are delighted to hear that Yannic and Tia were so helpful and professional during your visit. We will be sure to pass your kind words along to them and the rest of the team at Downham Leisure Centre.
Thank you for your recommendation, and we look forward to welcoming you back soon.
Yannic was very helpful and very…
Yannic was very helpful and very professional
January 28, 2026
Unprompted review
Reply from Leisure Centre
Thank you for the 5-star review! We are delighted to hear that Yannic was helpful and professional during your visit.
We appreciate your feedback and look forward to welcoming you back to the leisure centre soon.
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