Leisure Outlet in Nottingham gone out of business ... contacted the Cornwall site Deborah quickly got the relevant information from me for the damaged Vango side panel, even though not legally the... See more
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Return customer. Their pricing was way under that of other online companies, so as already had good service previously, I purchased a tent from them....almost 100 quid cheaper ! Free next day del.... See more
Great experience from the customer service team at Leisure Outlet. Deborah went out of her way to source two replacement air poles from a damaged awning even though it was just out of warranty. If eve... See more
Needed my awning & other bits in time for an expensive festival with multiple tickets & camping paid for. The goods were delayed into Leisure Outlet, but the guys there arranged an overnight delive... See more
Company replied
Company details
Written by the company
Leisure Outlet, your ultimate destination for all things outdoor adventure! Formerly an independent haven for outdoor enthusiasts, Leisure Outlet has now found a new home under the umbrella of World of Outdoors, breathing new life into our passion for exploration and discovery. At Leisure Outlet, we understand the thrill of venturing into the great outdoors, whether it's camping beneath the stars, trekking through rugged terrain, or simply enjoying a leisurely day by the water. With our extensive range of high-quality gear, equipment, and accessories, we're here to equip you for every adventure, big or small.
Contact info
1 Treleigh Park, Treleigh Industrial Estate, TR16 4ES, Redruth, United Kingdom
- 01209340340
- info@leisureoutlet.com
- leisureoutlet.com
Great product quick delivery
September 12, 2023
Reply from Leisure Outlet
Hello Michelle,
Thank you for your positive feedback! We're thrilled to hear that you're happy with our product and our delivery service. Enjoy your purchase!
Regards,
Imran
Bought the tent to replace the old…
Bought the tent to replace the old one.. trying the inflatable instead of poles. Big tent 33kg..not been able to try it yet down to weather.
August 29, 2023
Reply from Leisure Outlet
Hello Stephen,
Thank you for choosing our inflatable tent! We appreciate your patience with the weather, and we hope you'll have some fantastic adventures once it clears up. Happy camping!
Regards,
Leisure Outlet Team
Very easy and good service thanks
September 19, 2023
Reply from Leisure Outlet
Hello David,
We appreciate your kind words! Making your experience easy and enjoyable is our goal. If you ever need assistance again, don't hesitate to reach out. Thanks for choosing us!
Regards,
Leisure Outlet Team
Great & prompt service
September 19, 2023
Reply from Leisure Outlet
Hello Dave,
Thank you for your kind words! We're thrilled to hear that you had a great and prompt experience with us.
Regards,
Leisure Outlet Team
A good price and free delivery on…
A good price and free delivery on orders over £99.
It was delivered on time in perfect condition by Yodel, and driver was on time.
September 18, 2023
Reply from Leisure Outlet
Hello Alastair,
Thank you for sharing your positive experience with us! We're delighted to hear that you found our pricing competitive and that your order arrived on time and in perfect condition.
We appreciate your support, and if you ever need anything in the future, please don't hesitate to reach out. Enjoy your purchase!
Leisure Outlet Team.
Reply from Leisure Outlet
Hello,
Thank you for your kind words about our customer care. We're delighted to hear that you had a positive experience with us at Leisure Outlet.
If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Leisure Outlet Team.
Good customer service
Good customer service, kept up to date with purchase and delivery.
September 17, 2023
Reply from Leisure Outlet
Hello Edwards,
Thank you so much for taking the time to leave us a review. We greatly appreciate your kind words regarding our customer service and your overall shopping experience with us at Leisure Outlet.
Our team is dedicated to keeping our valued customers informed throughout the entire purchase and delivery process, ensuring a seamless and satisfying experience. Your feedback serves as a testament to their hard work and commitment.
We look forward to serving you in the future and helping you with all your outdoor needs.
Leisure Outlet Team
Can I have a refund please on the…
Can I have a refund please on the awning I bought as the item leaked and soaked all our goods plus the next day the condensation was even worse. If I was to upgrade to a better awning would l get the cost of my awning to the upgrade.
August 27, 2023
Reply from Leisure Outlet
Hello Iain,
Thank you for taking the time to share your feedback with us, even though it appears there may have been some confusion regarding your review. We appreciate your engagement and value your opinion.
I'd like to mention that we have a dedicated customer service team in place to assist you with any concerns or issues you may encounter with your order. I have taken the initiative to request that our customer service team reach out to you directly to better understand your specific situation and address any challenges you may have faced.
Thank you
Leisure Outlet Team
Efficient response.
Prompt answer to my phone call, easy to place order, parcel delivered in 2 days. Couldn’t improve on that service.
September 17, 2023
Reply from Leisure Outlet
Hello Walker,
Thank you so much for your fantastic review and for choosing Leisure Outlet for your outdoor adventure needs. We're thrilled to hear that you had a super fast delivery and found our prices great. Your satisfaction is our top priority, and we're delighted to have provided you with a seamless shopping experience.
Wishing you an incredible time when you get to use your new Order! Until then, if you have any questions or need assistance with anything else, please don't hesitate to get in touch.
Happy adventuring!
Leisure Outlet Team
Super fast delivery and great price.
Super fast delivery and great price.
I won’t be able to try it out until next year. Hopefully everything is included in the tent pack.
September 17, 2023
Reply from Leisure Outlet
Hello Ian,
We greatly appreciate your review and your choice to shop with us here at Leisure Outlet. We're pleased to hear that you received your order promptly, and our team is delighted to know that you found our prices to your satisfaction.
Thank you for choosing Leisure Outlet, and we look forward to serving you again for all your outdoor needs. We wish you an incredible camping experience when the time comes, and if there's anything else we can assist you with in the meantime, please feel free to get in touch.
Thank You
Leisure Outlet Team
Item good, delivery poor
Item was great, but delivery was shocking. Ordered on 04/09, expecting 3-5 working days delivery. Had a confirmation email to this effect. Item arrived 13/09. Hadn't had any communication to say about a delay. It was dispatched on the 12th.. Over a week after the order was made
September 13, 2023
Unprompted review
Reply from Leisure Outlet
Hello Randell,
Thank you for taking the time to provide feedback on your recent experience with us. We value your input and would like to begin by extending our sincere apologies for the delay in the delivery of your item.
Upon reviewing your order, I can see that the item was dispatched on the 12th of September, over a week after your initial order was placed. This delay is not reflective of the level of service we aim to provide, and I apologise for any frustration it may have caused.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Leisure Outlet Team.
Awful company…AVOID
Bought a bike for my sons birthday 9 days ahead of date only to be told they had stock issues but would still be delivered on time, 4 weeks later a smashed up box turns up with a dirty bike, missing pedal, opened accessories box with other stuff missing,they took over a week to collect it, and I have only been issued a refund 3 weeks later, never apologised once, I’m 100% this was an original returned item, will never go near this company again,🖕
August 10, 2023
Unprompted review
Reply from Leisure Outlet
Hello Kevin,
I would like to begin by extending my sincere apologies for the inconvenience and delay you experienced with your recent order. Your feedback is greatly appreciated, as it allows us to continually improve our services.
Upon reviewing the details of your order, it appears that our customer service team was in constant communication with you via email. We did communicate the delay in the bike order, and I understand that you chose to proceed with the order despite being informed of the delay. I acknowledge that this delay may have caused frustration, and I apologise for any inconvenience it may have caused.
I am deeply sorry to hear about the condition in which your order was delivered. It is clear that the bike suffered transit damage, as leisure outlet does check the package before its dispatched and we would have not dispatched this package if it did have damage on the box and there were additional issues such as a missing pedal and items from the accessories box. Our team should have been more responsive in addressing these concerns, and for that, I apologise.
To resolve this matter, we promptly organized a collection of the faulty bike and offered you the option of a replacement unit or a full refund. The bike was successfully collected on the 6th of September 2023 and returned to our warehouse by the 11th of September 2023.
As outlined in our terms and conditions, the processing of refunds for returned items may take up to 14 working days. However, I am pleased to inform you that your refund was processed promptly and in a shorter time frame, with the full refund being completed on the 18th of September 2023, within just 5 working days.
Once again, I want to express our deepest apologies for the issues you encountered with your order. We value your feedback and take this as an opportunity to enhance our services to ensure such incidents do not happen in the future.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Leisure Outlet Team.
Fabulous product and a great company
August 25, 2023
Reply from Leisure Outlet
Hello Jan,
Thank you so much for your review of Leisure Outlet! We greatly appreciate your kind words.
Your satisfaction and positive feedback motivate us to continue delivering outstanding products and service to our valued customers.
Thank you for choosing us as your trusted company!
Leisure Outlet Team
Reply from Leisure Outlet
Hello Henry,
We greatly appreciate your positive feedback and the time you've taken to share your experience with us! It's fantastic to hear that you are pleased with our product and that our delivery service met your expectations.
We're excited about the opportunity to serve you again, and we're committed to maintaining the high standards you've come to expect from us.
Leisure Outlet Team
Reply from Leisure Outlet
Hello Dwayne,
Thank you so much for your kind words and for taking the time to leave us a positive review!
At Leisure Outlet, we take pride in providing top-notch products and efficient service to our valued customers, and it's wonderful to know that we've delivered on that promise for you.
Thanks again for your trust and support. We look forward to serving you again in the future.
Leisure Outlet Team
Good service, good price.
Order processed quickly and delivered within the time shown on site.
Goods arrived in good condition and were as described.
Prices as good as anywhere else and postage costs very reasonable.
Very pleased with service.
September 13, 2023
Reply from Leisure Outlet
Hello George,
Thank you so much for taking the time to share your positive experience with Leisure Outlet!
We are very pleased to hear that your order was swiftly processed and delivered within the expected time frame. It's fantastic to know that your goods arrived in excellent condition and matched their descriptions accurately.
Thank you for choosing Leisure Outlet!
Leisure Outlet Team
Unfortunately a poor experience
Unfortunately a poor experience. I ordered the Scafell 300+ tent and when I got it out at home and put it up I realised it was the 300 (smaller awning) - I contacted customer service who explained nothing could be done due to it being opened.
I needed the larger tent for a recent trip which was a real shame.
Adam from the Customer service team abruptly mentioned there was no options and after trying to reach back out I have not had any response.
Really disappointed I received a smaller tent than I ordered and there was no compensation for the order error.
September 10, 2023
Unprompted review
Reply from Leisure Outlet
Hello Marc,
I'm truly sorry to hear about your disappointing experience with our product and customer service. Please accept our sincerest apologies for the inconvenience you've faced.
We understand how frustrating it must have been to receive the incorrect tent for your recent trip. This is not the level of service we strive to provide to our customers, and we take this matter very seriously.
Regarding the issue with the tent size, I understand your frustration that it could not be resolved once the product had been opened. However, we acknowledge that there was an error in your order, and we take full responsibility for that. We will certainly review our processes to prevent such issues from happening in the future.
I also want to apologise for the lack of response from our customer service team when you reached out again. This is not the standard of service we aim to provide, and I assure you that we are taking immediate steps to address this communication issue internally.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Leisure Outlet
Reasonable price and fast delivery.
September 12, 2023
Reply from Leisure Outlet
Hello Solomon,
Thank you for taking the time to leave a review for Leisure Outlet! We're delighted to hear that you found our prices reasonable and that our delivery was swift.
Providing our customers with competitive pricing and speedy delivery is one of our top priorities. Your feedback reinforces our commitment to offering great value and efficient service.
Thank you for choosing Leisure Outlet!
Leisure Outlet Team.
Reply from Leisure Outlet
Hello Connell,
We would like to express our gratitude for your recent review of Leisure Outlet. Your feedback means a lot to us.
We are delighted to learn that you found our service to be fast and reliable, and that you are pleased with the quality of the products you received. Providing our customers with efficient service and top-notch products is at the core of what we do, and we are thrilled to see that our efforts have resulted in your satisfaction.
Thank you for choosing Leisure Outlet for your needs!
Leisure Outlet Team
Reply from Leisure Outlet
Hello Valerie,
Thank you for taking a moment to leave a review for Leisure Outlet! We truly appreciate your feedback.
Ensuring a smooth and transparent shopping experience is of utmost importance to us, and we are delighted that you experienced just that.
We look forward to serving you again!
Leisure Outlet Team
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